Beware of Free Trials for Anti-Aging Products – an Investigative Report
Get the Facts on Free Trials for Beauty Creams
Have you been scammed by a free trial for an anti-aging cream? Keep reading! In this review about free trials, I’ll give you tips on how to cancel and hopefully get your money back!
Before I go any further – if you’re looking for a phone number to cancel a free trial, please check for the number on my latest blog post:
Skin Care Free Trials – Phone Numbers for Cancellations
Free Trials – How the Ads Lure you In
You’ve probably seen the alluring ads with captivating headlines such as “Dr. Oz Calls this a Miracle Cream,” or “Katie Couric’s Backstage Secret,” or “Shhhh Don’t Tell Covergirl.” The latest scam is the “as seen on Shark Tank” creams.
Stories of women who “accidentally” discovered a miracle breakthrough in anti-aging by using one cream at night, and another cream in the morning.
Honestly though, who doesn’t want to find a miracle cream to reverse the hands of time overnight?
Unfortunately, there is a very deceptive, dark side to these offers, one that most people miss and don’t discover until they notice the exorbitant and monthly recurring charges appear on their credit card statements, leaving them feeling scammed and frustrated.
In this article I will articulate how this new wave of “short-term” (12-14 day) free trials suck you in, how they function, and why I don’t like 99% of them.
My Interviews with CBS
I was interviewed by Cristin Severance with CBS 11 in Dallas, Texas about Beauty Cream Free Trials (watch it here). Cristin is a Consumer Justice Investigator and has won 7 Emmy Awards!
Educating yourself on how these supposed free trials actually work is your best defense against being taken for what can sometimes add up to hundreds of dollars!
The Combo Free Trial Offer
Back to the combination offer.
In the example I used above, the combination free trial offer was BioGeniste Wrinkle Reducer and Dermal Meds.
But I could literally cut and paste about 100 different wrinkle creams in their place because the ads are IDENTICAL, and they often rotate.
“Avonlea and Pristine,” “Nuvalift and Puravol,” Bellalabs and Dermaperfect,” “Absolute Rejuven and Absolute Derma,” “Splendyr Instant Wrinkle Reducer and Levela Anti-Aging Cream,” “Luminelle and Alleure.”
There are so many that I can’t possibly list them all but some of these may ring a bell.
They all follow the same story line, usually referencing a celebrity and also a normal lady with the likeness of “Brenda” who by accident, discovered that by using one cream in the morning and one cream at night, she obtained miraculous results. And before you know it, you’re ordering your free trials of both creams. Sound familiar?
Be weary of any offer that won’t let you proceed to checkout without agreeing to order a second or third eye cream or serum in order to get the cream you’re trying to order – huge red flag!
The Allure of Looking Younger Overnight
As women, we want to find a cure for our wrinkles to look young and vibrant again, and wouldn’t it be nice to find something that works overnight? Or in two weeks?
Take for example, the picture of this woman on the right “Brenda,” who I’ve seen in numerous ads for various wrinkle creams lately, she’s a poster girl for these scams.
This particular ad is promoting a combination free trial of BioGeniste Wrinkle Reducer and Dermal Meds, and Brenda claims that she obtained these results by using these two products in combination.
I’m sorry to say, but there is no wrinkle cream, or combination of, that will give you this type of result, and this happens to be a photo-shopped image purchased on a popular website called “shutterstock.”
Do Celebrities Really Endorse Wrinkle Creams?
No, they don’t! These scam companies claim celebrities such as Sandra Bullock, Ellen Degeneres, Katie Couric, Christie Brinkley – even Queen Kate – use these creams to obtain their ageless skin – and the “proof” seems nothing short of amazing in the before and after pics.
But I can assure you, none of these Hollywood stars promote any of these fly-by-night wrinkle creams scams, much less use these garbage creams.
There are also Youtube clips placed conveniently for credibility, but irrelevantly. For example, there is one video of Ellen Degeneres floating around to boost the claim that she’s promoting a specific eye cream, but if you watch the video you will realize that she’s merely doing a comedy stand up act where she jokes about what a klutz she is when she uses an eye cream (in a general sense).
What about Dr. Oz Wrinkle Creams?
If a picture of Dr. Oz (or any other celebrity) is in a wrinkle cream ad, it must be true right? WRONG, think again!
Dr. Oz is plagiarized more than anyone on the web!
These scam artists use his pictures, video clips, fake quotes, anything to make you believe that Dr. Oz is recommending them.
In this picture of Dr. Oz and Oprah, they state that Oprah is retiring to pursue her new skin care line with Dr. Oz. This is a flat out lie, please don’t believe them.
Dr. Oz does not, I repeat DOES NOT have his own skin care line, cream or serum. These crooks can say anything they want, don’t believe their false advertisements!
I’m not trying to be mean about this, it’s not your fault that there are liars and crooks out there, I’m just trying to help open your eyes so you won’t fall for it.
I get countless emails every day from women saying “I ordered Dr. Oz’s serum and now he billed me $90, what a jerk for being involved in these scams.” Truth is he’s NOT responsible, because these are not his creams. These are crooks and liars using his name to sell their products!
Skin Care Free Trials – Phone Numbers for Cancellations
Shark Tank Ads, Angelina Jolie, Kelly Rippa – The List Goes On
Don’t fall for the latest “as seen on Shark Tank” creams. These ads are all over Facebook and they are bogus. Beware of ANY ADS for creams on Facebook and always scroll to the bottom to read the terms and conditions.
And Kelly Rippa is NOT quitting her show to “focus on her skin care line full time.” Nor is Angelina Jolie launching a new skin care line to help her recover from her divorce.
This is nothing short of deceptive and misleading advertising. Flat out lies.
How Does a Free Trial Actually Work?
“Free trials” are NOT free. When you sign up for a free trial, you’re not only giving them all of your personal information, i.e. name, address, phone, email, but you are REQUIRED to enter your credit card information to accept the free trial (to pay for the shipping).
Oftentimes, the fine print is so far down the page that you won’t see it unless you scroll down, and most people don’t even notice it, and therein lies the problem – most don’t know what they’re signing up for!
These scams I’m warning you about are garbage and their phones don’t even work half the time, and there is a HUGE difference in quality.
By accepting the free trial, you are agreeing to try the product for 12-14 days (this is what I refer to as a short-term free trial, which 99% of them are).
On the 14th day, you will be billed for the full price of the wrinkle cream that you received (usually about $90, and you can double that if it’s a combo offer), and subsequently billed 30 days later for another month’s supply.
In the example below for Puravol (copied and pasted from their website, had to scroll down to find it), the trial period is only 12 days, and on the 12th day you’ll be billed $99.15, and billed $99.15 every 30 days thereafter.
The problems with most free trials are as follows, some are shocking!
- 12-14 days is hardly enough time to receive the product, much less try it for a long enough time period to decide whether you like it or not. In my experience, companies who offer a 30 day trial usually have good products, and there are very few of them.
- Most people don’t realize that they will be billed on the 12th day for the full product amount (normally around $90), and each month thereafter (double for a combo offer)
- most of these companies are IMPOSSIBLE to reach by phone to cancel, and sometimes publish non-existent phone numbers
- many of these companies are fly-by-night, and you won’t be able to “return the unused product for a refund,” because……
- many of these companies are based in countries without an extradition policy (i.e. Venezuela, Panama, Pakistan), meaning they run their scams and sucker people out of their money, and we, as consumers, have no recourse other than cancelling our credit cards with our banks altogether to get out of the recurring arrangement
- many of these companies, once the negative publicity starts to surface, package up their products in new boxes and slap a new name on it, and run the scams all over again
- most of these companies don’t fully disclose their ingredients list which is not a good sign, this usually means it’s nothing special or else they’d want to brag about it
- beware of filling out surveys with “free gifts” involved, as these often lead to wrinkle cream scams (even on well known websites)
- the billing company company name will NOT match the scam cream you buy online…another method to thwart you from contacting them or not noticing the charge.
What You Can Do To Fight Back – Please help me share this!
- First of all, would you do me the favor of “liking” me on Facebook? If I’ve helped you in some way, you can leave me a review on Facebook and I would be grateful.
- More importantly, share this article on Facebook with your friends and family! Alert them to these scams!
- You can share it by clicking the Facebook share icon on the left hand side of your screen or at the bottom of this article, or copy and paste the URL link and post to your Facebook page.
Tips for cancelling trials:
- First and Foremost, you need to call the Cream Manufacturer and request they cancel your ongoing subscription and demand a refund.
- Check for the number on my most recent blog post Skin Care Free Trials – Cancellation Phone Numbers. I’ve compiled this list over the last few years and have over 350 companies!
- If you don’t find the phone number on my list, call your bank to ask if they have a number (look for the s&h charge since it will be billed under a different company name than the actual cream you ordered).
- BE FIRM WHEN YOU CALL TO CANCEL – If they are not cooperative, threaten to report them to the Better Business Bureau (BBB), your states Attorney General’s office and the FTC (Federal Trade Commission).
- Don’t agree to their 30% or even 50% refund or a $35 restocking fee. BE FIRM.
- Ask to speak to a supervisor – don’t take NO for an answer. To put it simply – put on your boxing gloves if you don’t usually wear them.
- Continue to hold. Sometimes getting through takes half an hour or more! They put you in an endless loop of being on hold so that you’ll get frustrated and hang up.
- Ask for a cancellation confirmation by email. This way you’ll have something to show your bank if they continue to bill you.
- If none of this works, contact your bank to dispute the charges by filing a fraud dispute. Sometimes they will reverse all the charges and put a block on them.
- You’re better off using a credit card vs. a debit card for online purchases. Debit cards are basically “same as cash” whereas a credit card company will normally work with you to file a dispute. However, you can still dispute charges made on a debit card since they go through Visa and Mastercard!
- Be advised! Simply cancelling your credit card is not enough, you must cancel with the cream company OR file a dispute. If you simply cancel your card without either cancelling with the company or filing a fraud dispute – you may get a surprise collections letter in the mail months down the road.
Conclusion & Recommendation
These 14 day short-term free trials won’t be going anywhere anytime soon, so the best advice I can give you is to is to be very careful and just be smart, READ the terms and conditions.
See My Favorite Moisturizers
Have you been scammed? Leave a product review below to help others!
It’s super helpful if you do leave a review, please list the name of the cream or product, and a phone number to cancel if you have it. Help me to help others just like yourself. And don’t forget to share this article. Thanks!
User Questions and Answers
User Questions and Answers
Q: I was scammed with a cream how do you stop them from taking money out of you account? -Helen
Rachel, WomensBlogTalk.com
373 out of 382 people found this question helpful.
Q: got nailed on the scam...tried calling the numbers listed on the bank charges and neither number worked...I found a number on a piece of paper that came with the face and eye cream...I called and cancelled. This was Jan..Just looked at my checking account and see I was charged 93.00 again. My question is..When I made the cancellation would it have been for both...or do I need to locate a number for the second add on product? Here is the information on this new charge:Aim*beautyeye -Teri
177 out of 180 people found this question helpful.
Q: I ordered the Christie Brinkley eye serum sample this morning for $4.95 but need to cancel. I am getting surgery on where I was putting it. Can you please give me a phone number to contact to make sure this is done? Thanks -Joyce Richards
1-800-548-1736Rachel - WomensBlogTalk.com
170 out of 180 people found this question helpful.
Q: Hi Rachel, I recently sent for the 30 day trial by Hydroxatone and the other product that comes with it is Bellaplex. When ordering the first product the credit card was accepted but when ordering the second product it would not accept the same credit card and had to use a different card. Do you have any feedback on these company's as I did order them as Dr Oz was I believed promoting them but now I'm not sure. -Del
113 out of 120 people found this question helpful.
Q: Is Pure Eternal anti-aging cream also a scam? -Dana Chang
Rachel, WomensBlogTalk.com
99 out of 106 people found this question helpful.
Rachel Vrabel
Rachel is Chief Editor of Women’s Blog Talk and writes reviews across the spectrum of anti-aging, health and beauty. She has an English degree from USF and worked in finance for 15 years before establishing this website in 2011. She loves having a place she can share her inspiration for health and beauty and continue to help others! She lives in South Florida with her husband and her hobbies include beach volleyball, HIIT training and combing the beach for sea glass and shells.
749 Comments
Judy
I was scammed by Saanvi anti aging face cream. Exactly as you described. Tried to order one product and then a second product popped up I decided that point that I didn’t want anything but I had already given them my shipping address and my credit card information so I was charged for shipping fees and then I was charged $135 for one of the products and $138 for the other. I called and tried to cancel and they said too bad it’s past the 15 days. I disputed with my credit card company and it doesn’t look like that’s going to be successful. The two samples that I got was 1 ounce and the other was a half of an ounce. I looked online and the same product sells for 29 and $30 and there are two and 3 ounce containers. I don’t expect I’ll ever get any money back but if there was anything that I could do to make it more difficult for this company I would really like to do it I am so mad
Pamela J
I guess I’m just a nerd but I’m a person who ALWAYS reads the fine print. If I am considering ordering a product, I read every one of the terms and conditions and if I’m entering a contest I read every single rule before entering. One of the terms and conditions that I noticed on a product called RevitaNu, which is also one of the short-term free trials, states that they will only refund the purchase price if you send back the UNOPENED container within 18 days of placing the order. Of course, they also state if for any reason you are not satisfied, you can return for your money back within 18 days. Here’s the thing, it’s bad enough that they expect you to return the product within 18 days of the order date, but how in the world would you know if you are satisfied with the product if you never even opened the container? That’s why I read the fine print on everything. I have read several complaints from customers regarding the money back guarantee if not satisfied that they were promised and the company’s response has been that their terms & conditions clearly state (and they do) that they will only refund if the container is unopened and returned within 18 days of the order date. It’s absolutely ridiculous but it happens with a lot of these scam “companies” PLEASE don’t allow yourself to get caught up in the excitement of the product, the word FREE or the flashy website and take the time to read the terms and conditions before you even consider purchasing anything. You will find that if you do this every time, you will never fall for this kind of thing because the terms & conditions are so extreme that it screams SCAM
Rachel Vrabel
Pamela, I wish others would do the same! Most people just see “free” and click away not reading anything, and then get pissed they got scammed. You really have to be careful these days, and we both know nothing is free. xo Rachel
Genie Buckpitt
I can’t believe how many people these companies have cheated. I fell for it too, and I feel incredibly stupid. I called my credit card company and filed a scam report. I also cancelled my card. I just hope it’s enough. The card company told me they will investigate. I hope that means they will find the scam and won’t require me to pay these charges. I will surely be cautious in the future.
Lauren
Newest scam is nuluxeskincream. They hide the fact that the little sample bottle will cost you $90 more 15 days down the road. You can look all over the site and not see that you have just joined a membership. At the very bottom of the page it says terms and conditions and there is where they get you! Please add this scam company to your blog and warn others – I had to cancel my card, pay for a replacement and cancel with them as well. Worse yet, the cream does not do a thing!!! They also go by Skakecream, at least that is what bills your bank.
Ivan Campos
DO NOT BUY ANYTHING that you cant buy at a brick and morter store. the reason they sell it only online is because its a scam and it doesnt work, and the Wallmarts, CVS, Wallgreans, Target and other brick and morter stores dont want garbage on their shelves and people coming back to the stores for a refund. If you see a product online, see if you can also buy it online form a brick and morter store, if you can, then order it from the brick and morter store, at least then you can take it back and get your money back, if you cant buy it at a Walmart, Target , etc, its a scam and stay away no matter the price and who is using it. Free with a $4.95 shipping price turns into a $400 charge. There is no such thing as free, do you ever see Walmart giving away free product, no, because the product is worth money, they give discount but never free.
Rachel Vrabel
While I don’t agree with “never” buying anything online, I do agree that nothing is free. So if you see an ad that says FREE TRIAL and they ask you to enter your credit card to cover the shipping, they’ve got you. So just avoid FREE TRIALS. You can buy many good products online that are not available in brick and mortar stores. xo Rachel
Anna Lee
Do you have any information on Marie Blanc or EverFirm ?
Rachel Vrabel
Check the comments on my Scams Phone Number List blog….I’ve heard a lot about Marie Blanc lately. Or, call your bank for the phone numbers for the companies who are billing you, it’s often under different company names altogether.
judi
dont have a phone no for ELISE antiwrinkle cream, No 8rejuvenation eye serum, be grateful if u can help
Rachel Vrabel
Judi, I’d call your bank to ask for the #.
Anna
Company seems to be Alpha Brudge Skin Cream – Las Vegas
PHone Number: 800-261-0378
Angeletta Skin Cream and Angeletta Eye Serum are two of the products. Internet scam of free trial @$6.95 for each is billed at the rate of $90 for each if you do not contact the company in 17 days. Both products are on Amazon @ $15.
Thank you for making this excellent resource available.
Anna
Lauri
Aura Revive and BB Belle got me. Does anyone have a number I can call. So upset over them relentlessly trying to charge my cc. ??
linda
phone for scamming AURA is 844 871 4676
Anna Heldt
For AURA Or blissfully or BB scam creams the number is 1-844-871-4676
Do not accept anything less than your 100% refund for all of your money. Don’t fall for their 25, 50, 75 percent or your past the 30 day or past the time that allows for a refund. Pls do not and I mean do not take no for an answer or anything less. You threaten them with yo ur attorney, the BBC, ETC, ATTORNEY GENERAL! They will hang up on you, be rude, threaten you, and even more things. Screw that, it’s your hardworking money that was STOLEN FROM YOU! If you have to spend all day, I promise you you will get it back!! Email or contact me for any advise! This was post was created to help all of you and I’m grateful for these posts and all the feedback that gave me the encouragement and nerve to stand firm and get all of my money refunded today. Now, let’s see how long it takes to get it. They say 3 to 10 days, but hopefully the $400 WILL show within the next 24 hours. Get in their butt and get what is rightfully yours back that was STOLEN asap!!
Bonnie
I also fell for this bs. I feel so stupid. I purchased aura revive bc it said shark tank endorsed it. It wa 4.95 shipping for face cream and 4.95 for eye cream. There was no fees I specifically scanned all the docs to see if there wa auto fill and saw nothing about it! Now they charged me today $93 and $98 dollars on my card. They said that my 4.95 charges were only for shipping and that this was the cost of the lotions and the add said they were free trials. I called and demanded my money back and they denied me. I said I would return the product and they finally gave me the address but I don’t know if they will give me my money back. I did get an email canceling future orders. Thank god my husband looked at my bill but I may be out 200$ as I do not have any of the packing stuff!!! This sucks! Any advise would be appreciated!
Pam M Brotherton
The product is Brilliance, Eye Serum and ageless Facial Cream. I spent $4.95 for each of them, and I am pretty sure it was a “free” sample, I saw nothing about a trial period. I called Eyelight at 866-605-0822 to cancel, and turned down all of his offers to refund part of the $94.90, so he gave me a confirmation # and said no refund, wouldn’t let me say anything else, and hung up. I will call back to talk to a supervisor in the morning, and also will be calling the bank. The Skinscream number is 833-211-0945. I am waiting until morning to call that number, also, so I will be armed and loaded when I call the bank. Thank you for your blog, you are very helpful!!
Erin
I also fell for the Aura Revive scam. The phone number from the first shipping charges made no sense when I called. I looked at the bottle and found this number: 1-844-871-4676. This connected me to their customer service department. I said I didn’t like the product, didn’t ever want or know that I was going to be charged nearly $200 dollars. I demanded that they cancel the account and give me a full refund. They hemmed, hawed, said no supervisor was available, asked if I had opened the bottles of my free trial!!! I said that how can you try a free trial if you don’t open them?!? They also offered free bottles and 50 and 75% refunds. I refused all these offers and said that I would except nothing less than a full refund or I would call the Better Business Bureau. They finally acquiesced. They were happy to satisfy me and get me off the phone. I didn’t yell or use abusive language. I was just firm and my tone let them know I meant business. Success!
Anne Marie Haritos
I got scammed by the Aura Revive Age Defying Moisture Cream and the Aura Revive Eye Serum. Here is my story. I saw the ad for the free sample and mailed it in. I received the sample and tried the products. As far as I’m concerned most of these products are all the same. When the samples arrived there was a bill for shipping. A few days later a rep from the company called and wanted my credit card number to pay for the shipping. I do not give my credit card number over the phone to anyone. I told them to send me a bill, and I would be happy to pay it. Please note there was no address or phone number on their shipping statement. The other day I reviewed my bank statement on-line and noticed there was a very high amount charged on my credit card which is associated with my bank. There were two charges of approximately $93 each for the anti-aging cream and the eye serum on my credit card, there was also two charges for the shipping charges earlier in the month. Needless to say I was very upset and immediately contacted my credit card number. They advised I cancel my CC and they would send me a new one. They stated that if I didn’t the company probably would keep charging me monthly. I called the number on my CC statement which was called “Bellmar” 866-857-6350 CA (California I presume). I must have spent 45 minutes on the phone with the company rep insisting they remove these charges from my CC statement. They wouldn’t do that. I finally gave up and agreed to their resolution. They would give me 70% off (credit, I presume) and I would pay 30%. Of course, I agreed to pay the shipping costs. I could not win this problem. They “promised” to remove my name from the monthly shipments. This was not a winning situation for me. Of course, I will follow my CC statements on a daily basis waiting for the credit. Will I get my 70%? I don’t know, but I can tell you that nobody scams a 77 year old “Older American”!!! I will persist.
Rachel Vrabel
Hi Anne Marie, thanks for sharing. I’m curious, what was it that you mailed in to accept the free trial? I’ve only EVER seen these offered online, and you’re required to put your credit card# in to pay for the $4.95 shipping and handling. Perhaps they’ve found a new way to scam, and I’d love to know about it. I don’t know how they could have gotten your credit card# without you entering it at some point? Thanks for the info, and I’m glad you’re fighting this. Rachel
Linda
No question – a statement. I used RestorA Dream Age Defying cream for a month with no change whatsoever with my skin. Scam!!
KATHY DEMOOR
does anyone know the number for Aura Revive age defying moisturizing cream to cancel the auto ship? Please help!!
Norma
I just ordered Christie Brinkley Face cream sample for $4.95. They asked for credit card number which I filled in. The next thing I know they charged $15.11 total for additional products which I did not order. No where does it show what company, phone number,etc. I hv to now go to my credit card company and hv it credited back and hv a new card issued. I also did not receive a follow up email confirming said purchase. What a rip off!
cherlyn EMMANS
I just ordered the aura eye cream and it cost 9.99 is there any way to cancel it?? Afraid now from reading may get charged charges that I did not sign up for, only ordered samples. Advise?? # to call. It came on FB page from Shark Tank
Rachel Vrabel
Cherlyn, follow the instructions on my Free Trials for Skin Cream Scams blog, if the phone number is not there, contact your bank for the number. Rachel
linda
You will get screwed. I ordered a skin cream, free trial by Johanna gains..got Aura. they came in 12 days. Never signed up for free trial…got 2 charges of about $98.00 each on my charge card. Called 844 871 4676
told me that they could not cancel but would send me 50% back ( of the 200) and some extra cream.
calle your bank to stop that charge card. TOTAL SCAM…and to top it off…cream sucks!
Anna Heldt
Anything from aura or blissfully is a rip off!!!! Shark tank nor Dr oz actually co firm these products what soever!! I just had to deal with hours of arguing and supervisors and employees hanging up on me over and over. It took half a day to get back almost $400 illegally taken from account. You must be firm and threaten them with an attorney and attorney general’s office and BBB etc. Do not take 25%,50%75%, stand your ground and get your 100% back. They will even say your past your trial and there is nothing they can do. BS, they will give it back and you stay on the line or call back a million times if you have to. They will give it back and don’t take anything less than 100% of your money being given back to you. They want us to hang up and just give in, it makes their job easier. Remember, this is your hard earned money and we were blinded by their lies! I guarantee you, they’d be calling us for all their money back.screw their spill of ” in the terms and agreement BS” PLEASE PLEASE Stand your ground and do not give up! You will have to put your gloves and suit on and go to war! If I can do it, and believe me, i hate confrontation and I hate to argue, but best believe I got my money refunded today!!!!! Let’s see how long it takes. I have a a phone number for this company as well that I’ll leave. Here it is 1-844-871-4676 and get every confirmation number from the cancellation and your refund co formation numbers. I’ll be damnded if some Pakistan, Iranian, or any liar that will take money out of our of my daughter’s mouth because they live on scamming hardworking citizens! Do not and I mean do not back down! They will give your 100% back even if it’s past THEIR SO CALLED DEADLINE! You have to fight them until you win! Again threaten them with attorney, BBB, FTC, Everything you’ve got! They will make you feel like your the idiot and it’s all in the print, well that’s just what they have to tell you and the so called supervisor will tell you. That’s their job, our job is to make sure you get a complete full refund. Make sure you check your bank account because you will be charged in the neighborhood of $400 within 30-40 days. Nothing is free or just shipping, within a few days they will charge you 98.87 and another 93.79 , no joke. Pls pls do not give up or take their scamming lies and their threats to You! I promise you you can get 100% of all your money back minus the first 4.95 or 4.90 that we bought the so called free product. I hate allowing them to have that, but I got my $400 back. Good luck and you can and will receive your money back!
Kelly
I ordered a “free” moisturizing face cream online and was told I just had to pay shipping costs. The company I paid shipping g to was KDSUPPLEMENTS. Now I am being charged $120 from a company called GORGEOUSKINSCOM. I contacted my bank and tried to dispute it, but they are telling me my dispute is denied because I do not have enough information. I do not have enough information because I never gave this company permission to charge my card at a later date and I have never even heard of this one company. I do not know what to do. If anyone could help it would be greatly appreciated!
Rachel Vrabel
Kelly, well your bank sucks. Do the work yourself – there should be a phone # next to those companies who are billing you either on your bank statement (or bank login), and if not, call your bank and see if they at least can give you corresponding phone numbers. Next, call those companies and tell them to CANCEL your “free” trial, or they’ll just keep mailing to you and billing you. I explain all this in my blog in more detail, but bottom line, get a hold of them so they cancel. Good luck. p.s. if your bank can’t even give you the phone numbers, tell them to cancel your debit card and reissue a new one. Those scammers can’t bill you with an expired card.
Lynne
When my sister died, I spent months having to track down/contact these fraudulant companies. They change their name every week, there are no working numbers and many are based overseas. Women need to go to the drugstore and buy what you need. These scams are very pervasive and just because you see a celebrity’s name or face attached does not mean they are really a supporter.
Rachel Vrabel
Hi Lynne, I’m so sorry for the loss of your sister, and I’m sorry you had to deal with these charges. You are a good sister to try and reconcile. I agree you need to be careful ordering online, just avoid “free trials” – since we both know they are never free. However ordering from reputable companies online shouldn’t be an issue. xo Rachel
Martha Ueltschi
I was scammed by Bella R
Paid shipping
Then they charged 88.72 for what, used Savannah Guthrie’s name
Constance Lukaszewski
Derma Joie advertised on FACEBOOK had nothing to the effect of signing a contract for a monthly charge of 93.00 , they charged my account , I notified Chemical bank they did an investigation and said they saw nothing done wrong , is the Bank getting a kick back?
Agents name Ocra@Nutra@AP! very fitting name !! Bank refused to honor request not to pay this,
Stay tune I am not done yet!!
Rachel Vrabel
Hi Constance, banks will side with the vendors most of the time, unfortunately (and seems corrupt!). Because they do in fact list their terms and conditions at the bottom of the sales pages, but you usually have to scroll to find it. Why the banks are in cahoots despite these vendors violating the consumer negative option law is beyond me. Seems wrong on so many levels. Keep fighting, you may be able to get a 50% refund at the least. Good luck! Rachel
Marie Reeves
Supposed to be a free trial. Only pay shipping probably a scam. No confirmation email. So after reading these emails must be a scam. I’d like to find an 800# to cancel.
Stacey
I cancelled pretty shortly after I read the false advertisement. The “ company” sent me an email they canceled my order. I am now afraid they have all my info. I am going to the bank to stop the card.
This has to stop! Thanks for your website. Keeps spreading the word!
JoAnna
Velaire cream seems like a scam, featured as a “shark Tank” product accepted by all sharkers.
Rachel Vrabel
All the Shark Tank free trials are BIG FAT SCAMS!
Arna
No question, just ty. I got scammed with one of these co. Took some work finally my bank listened and went after them. They got a few dollars, but not what they was hoping too. They’re all scams, that miraculous make up is too. Ty for letting people know.
Carly
I totally wish somebody could do something to all these companies/websites that scam everybody into their “free trials”..
Ludicene anti-aging moisturizer was one of those and the terms/conditions were REALLY hard to find (at the very bottom of page & practically translucent) but thank God I found them! I had an idea with the $4.95 shipping..
I went back to the site & now the cream isn’t even the same anymore but under a totally new name now.. Bella Radiance Face Cream..totally different emails & phone #’s too. I think it’s been under like 3 or 4 different names. No wonder everyone has such a horrendous time trying to get to anything with these pain in the A companies!
https://dfw.cbslocal.com/2017/03/03/free-trial-of-beauty-cream-ends-up-being-nothing-close-to-free/
Rachel Vrabel
Hi Carly, thanks for sharing. Did you notice that they interview me in that CBS video? 🙂 I’m doing my best to educate people about these scams but there seems to be no end, they just get worse and change names. I get at least 20 emails per day from victims wondering what to do. I’ll share my Scam Phone Number List here just in case someone is looking for it. Thanks for sharing and I’m sorry you got scammed. Hopefully you’ve contacted your bank by now to put an end to the billing. Good luck! xo Rachel Vrabel
Patricia
I sent for judge Judy’s antiaging cream and it was proactive cream instead of judgejudys the thing is they charged me twice , that is so pathetic.. Never do this again..but I seen all of the other woman that had ordered it so I wanted to also…. Boy what a lie….!!!!!!
Sam
Anyone have the phone number to cancel Velaire anti aging cream & eyeserum? Thanks.
Cindy
Actually, I just wanted to say Thank You! I have seen the Same Before & After Pics Of Exact Women, On So Many Different Skin Care Ads! Yikes! Also, I had the exact Same Scam happen to me with that Kate Hudson “Fabletics” Line! They were Taking $ out of my Checking Account for 1 Full Year, just to be some kind of VIP! Shame on You Kate! Ugh!
Pat
I want to thank you so much for this article. I ordered free trial of New Age cream and serum. And after reading this checked my bank statement and sure enough, two charges for $80! I’m calling to cancel and will have my bank block the company. Hopefully I won’t have any further shipments. Thank you again for this extremely helpful information!
Edward
Thanks! Radiant Revive came I didn’t even open it for 2 days! Sure enough got a fraud alert from my bank. Was for a “cosmetic store”. They ate looking into it until I relized what its for! Now I have what i need reading your blog to end this!
Rachel Vrabel
Thanks Edward, good investigative work on your part! xo Rachel
Wendy
I was scammed by a Company that Claimed Judge Judy was Quitting TV and was going to focus her time on her new beauty
Skin Care Company. Bella Radiance. The phone numbers are just a recording telling you to call back during business hours and LIST NO BUSINESS HOURS! They placed charges for the product I ordered, yet included another product I didn’t order. They charged my Debit account About $174.00 on my account this am! I was contacted by my bank and explained what happened. My checking Account was overdrawn by $67.00+ dollars. There is no way to contact them to cancel what they are doing and I have read other statements about this. Is there any type of way to stop this. My bank account is on hold and am waiting for a new debit card! HELP!
Rachel Vrabel
Your bank should have been able to provide good numbers for those scam companies billing you. If they couldn’t, that should be proof in itself that it’s a scam and they should dispute those charges for you!! File as fraud. It’s amazing how some banks are not helpful and seem to be in on it. I would speak to your bank again and demand some action. Good luck! Rachel
Ann Witt
For the first time, I tried a free sample of Active skin cream recommended by people of Shark Tank. This morning, I noticed over $200.00 in fraudulent charges to my checking account, which were made by the same company. Since today is a holiday, I cannot fight the charges; however, first thing in the morning, I will attempt the necessary recommendations. Never again will I fall for such a blatant scam. Thank you for educating us.
Monika
On 8/27/2018 at 10:45pm I realized I was scammed by the Kelly Ripa
Vanessa
I wanted to no why r yall keep billing me for something i already have i was trying the repair n relax cream n bright eye serum
Rachel Vrabel
Vanessa, please go back and read the blog, it’s not me who is billing you! I give instructions on how to CANCEL. Rachel
Rick
Scam. I do read the Terms & Conditions. Not so free scam bill you $89.95 after 15 days from order. I did not order after seeing the Terms. Shame on Shark Tank for putting these Korean Scam Artists in business.
Paula
How can 8 contact beautepro to cancel
Rachel Vrabel
I would call your bank and ask for the number.
Virginia Creitz
On bottle or jar but produces listed different name. 808-805-3197
Brenda
I just got scammed. I had always stayed away from this kind of thing but it was Shark Tank so I thought I would try it. Just finished the ordering process and that is where it tells you all of the story. When it’s too late. Here is what you get when it’s too late.
This is not a free product. You have purchased a trial. You have sixteen days to try the product and if for some reason you do not enjoy it, call our customer service to return it to us, cancel any further shipments, and/or charges. By purchasing this product, you agree to our Terms, Conditions, and Billing Details. You will be billed on the sixteenth day of your trial for $84.49, unless you call, cancel, and return your products. After your trial is over, you will then be enrolled into our monthly beauty membership program and shipped a new product every thirty days thereafter. We hope you love the new radiant glow your skin may receive after a few weeks of using our Luxurious Ageless Beauty Products! Our Customer Care # is855-204-9566
Now I have to go through the painful process of stopping the shipment. Do Not Do This
Lee
Dermis. Number 1-877-478-6477
Rachel Vrabel
Thanks for following up and sharing this # Lee! ~Rachel
Debbe
Derma skin brands…..I believe this company is a scam
Susan
sharktank scam – ordered face cream paying the shipping and handling- credit card charges, unauthorized so i closed my card and reported fraud. the company is Renown Holdings, which I can’t find a phone number for, not even online.
Anyone have this number?
Suzy
I also have fallen for the scam….Pure Ravishing Skin and also from the same FREE Trial….Joli Skin.I just looked in my husbands account and he has a pending notice of $130.48 we have contacted the bank and ask for their help which they can only give little help at this stage.any info I would be most grateful for.Suzy
Gloria
Suzy. . This thieving mob of scammers can be contacted from Australia anyway on 02 80466510. I agree with all comments above. You need to cancel your cr card & ring them to advise you are cancelling the complete order. I had $97 taken out of my debit card & the bank wont refund it even though it is a scam.
denise
Need a phone# for Revive Anti-Aging Serum
Nancy White
If you are asking for Radiant Revive, it is 855-633-0203. Biggest scam!
Nancy White
If need number for Radiant Revive, it is 855-633-0203
Renee
The fact that you gave your CC information constitutes a contract and allows the seller to charge your account. The 2 weeks is not enough time to evaluate the product or even return it, let alone decide value. However, once you give the information you have to contact the seller to request a refund as the bank or CC company cannot. Keep in mind, this is not fraud but, a bad business deal for us the consumer. The old saying, it it sounds too good to be true, it probably is unfortunately.
Rachel Vrabel
It’s true, they do post their terms and conditions but they are hidden pretty good, you have to know to scroll way down and it only shows on the actual page you enter your credit card # in. They actually are violating the consumer negative option law by having it so hidden. Literally no one sees it. But it’s there, so ultimately you’re right… and banks will side with the vendors. They all want their money. Thanks for your comment. The old adage is definitely true!! If it’s too good to be true, TAKE A CLOSER LOOK! 🙂
Francine
Phone number to cancel a free trial of nu youth
Marian Collins
Thanks for the blog, The best anti-aging cream I’ve used is Monsia.
April
Unfortunately I think I may have fell for this too. I think I saw a promotional ad on Facebook. This one is listed under Zarrah skin products. So far my “free trial” ran me almost $15. Now I’m scared they are going to charge me more. I did email them to cancel the order and not to charge me anymore. I also alerted my bank as well. They were 3 different charges leading up to the $15 total. Has anyone had any experience with Zarrah?
gloria
do you have the telephone number for shark tank cream radiant brilliance cream? Just been had…
Molly
Hi Gloria,
My sister just canceled her free trial for radiant brilliance and the guy seemed very nice. We were under the 14 days so I don’t know if that helped or not but he canceled it and he sent us a confirmation email also. The phone number we used was one we got from the bank that they had on file with the $4.97 shipping fee. It is 1-833-211-6336. Hope this helps you. We think it went through and all is good, but time will tell. He also informed us we did not have to send back the product… not that we want it lol!! Good luck,
Molly
Shirley Vallance
Radiant Bloom and Dermaviva Skin are scams. You think you are paying $4.95 for an introductory offer and you find that are charged a subsequent $130 which is like a subscription and must be cancelled.
Eleanor
I just found out that I’ve been scammed. Fortunately my credit card company called me to verify a purchase. I ordered Nu: Skin supposedly from Shark Tank and was offered the eye cream that is supposed to take the bags out from under the eyes. I got the two FREE offers for $10. Postage. Lol today I get a call from my credit union asking me if I made a purchase for $89.95 from Jolly Health Company which is a foreign company. They stopped my card so I won’t be charged anymore but I may be stuck with that. Being a foreign company a long distance phone call could run up to over that amount. I learned a critical lesson today. So glad I read your warnings. Thank you for putting out this info.
Judy
Same scam also, pay $4.95 for each(sample) . I just happened to look it hit my debit card yesterday & today, I have called the bank and stopped the charges. same item- 2 different companies!
I’m notifying the attorney general’s office and also BBB.
I never got the product. The name charged against each item was (2) different companies: ENature & Redfield.
Janet
I ordered the shark tank promoted luxederme… free sample 4.95
Got two charges through something called redfield is this a scam
Kathy
Thank goodness I checked this out and found this article. I got suspicious when I kept seeing the ad pop up on facebook that showed the same Shark Tank clip but everytime you go to the link it shows a different name on the product. I got a free sample but called and cancelled any further shipments and charges. Scarred me to death that I feel for it. Never again.
Sharon Henderson
I have just been stung as well by a company out of called CREME- I called this number and they have cancelled my product but still being charged the $109.00 , to cancel here is the number in Canada to call 1-289-276-1919
grace
same thing happened to me but my bank reversed the charges without even letting me know. I cannot believe even with all this evidence and I have asked for it from the bank to provide me with whatever information this MERCHANT gave them to make them think it was a valid charge, because I know it was not, now I’m out 119.95.
ita sara
I looked on the webpage for this anti aging cream called REVIVE. I saw no disclaimer anywhere. So I figured maybe this is a real offer. I was charged $495+ international fee of $4.95 international fee. I got the product and figured that was it, but NO! Then I see another fee exactly 12 days past the order date of $119.95 with another international fee attached. I called them up at 833-799-8404 and cancelled. They offered me 50 odd percent back. I had the supervisor call me and they offered me 75% back. I’m waiting to see if they make it happen. The call woke me up and I was too tired to argue at that point I did write my bank about this. This company purerevive did send confirmations. I shouldn’t have been so trustworthy.
Pat connolly
Just received hydra Claire cream and realised the website has already changed its name to Christie Brinkley cream. Do you have a number for this one. Scammed for $104.
Lynne Schendel
I only found out about these scams when my older sister and I were trying to settle the affairs of our sister who just died from breast cancer. I will pass your blog post to everyone I know. These people who prey on sick people have a special place in hell and I, for one, intend to do everything I can to stop them.
Lu
It sounds like anytime you see an advertisement for a FREE 14 DAYS TRIAL OFFER of any beauty or personal hygiene products, more than likely it’s a scam. The latest product using the same so called “celebrity & Shark Tank” endorsement tactic is a Teeth whitening pen called Total Radiance at TryTotalRadiance.com. BEWARE and don’t ever give out your debit or credit card to these online ads.
Becky
Hi I was about to order s free trial for reyouth for4.95 do u have any idea about them and if so what are some good free trials out their not a scam
Linda
I just got scammed. I called them, cancelled and now 2 weeks later they are trying AGAIN to take $$ out of my account. Had to cancel my card and put a block on them. ….. this is a nightmare the product label is Vitrixa select Ageless Serum.
Jacqueline
Beware of WRINKLE COUTURE FACE CREAM AND EYE SERUM that comes with it. first i just wanted to try the wrinkle cream (which i triple checked to make sure there was no where on the 2 pages of the site that said i would be automatically charged and it did not, even reviews said “completely free etc etc, “) they charged me for both cream and eye serum after i declined the serum, they did not give me a page to go over my order before confirming it nor did they give me specifics on the fact they would charge my card almost $170 after 14 days if i didnt cancel it right away. i tried calling them and they wouldnt refund any of the money. be ware and dont fall for scams that like to hide information or keep information from you. best to just stay away from the free trials that claim are free only pay shipping cause they will likely enroll you in an automatic monthly thing that is ridiculously priced and make it impossible for you to find the terms on their website.
Martha Benton
The “terms” for these scammers are down at the very bottom under different headings for the different companies. Some say “terms”, others say “Agreement”, and who knows what else. But ALL of them do have the SAME terms which is 14 days no charge from the time you ORDER it…not from when you receive it. What I have done is as soon as I’m notified that it has shipped, I immediately cancel it. I’m sure this ticks them off because I am then getting the product for just the postage. But I stopped doing that because none of the products they’re turning out are worth even the postage, let alone the outrageous price they charge. Best bet for reasonable, over-the-counter is Oil of Olay products. Excellent products. (And no, I don’t work for them!) 🙂
GW
Someone needs to do something about this scam linked to Dragons Den- I hope the ‘Dragons’ are realising what a mess it is and how much it has put their show into disrepute. I am furious- not only did the scammers send two products when I asked for one sample- they have now sent two more with price tags of £89.95 and £84.95!!! I only ordered because of the link to Dragons Den.
Money already taken of course! Now I’ve got to start the drawn out process of sorting it out with my bank!!
What are the Dragons doing about it- it’s in their names!!
Holly
Hi, is jen anistons creme anti aging moisturizer, free trial, a scam?
Rachel Vrabel
Most likely yes. Read the fine print! If it’s offered as a free trial you can bet money it’s a scam just like the rest of them. They use all the celebs to sell their bogus creams. Rachel
D. Ann
God is good!! I was about to order a scam cream when my computer froze!! I tried finding it again and came across this blog and started to read. This saved me a lot of aggravation. Thank you Jesus (and Rachel)
Rachel Vrabel
Aww I love these messages, you’re welcome D. Ann! <3 Glad you found me!!
Cheryl Trewin
There’s a repeat scam on Google by a company that claims that the British Royal Family are outraged by The Duchess of Cambridge endorsing a product called Derma Viva Anti-Winkle Complex in conjunction with Dr Oz.Only thing is they keep referring to her as Kate Middleton when she’s actually Catherine Mountbatten-Windsor!
Rhonda
Revive is another one. My bank got involved and “Tina” from Revive informed me that Consumer Digest doesn’t know what it’s talking about when it states “Revive is a scam”. After a lengthy conversation, Tina informed that my account would be cancelled, I wouldn’t have a balance, and she wouldn’t accept my unopened packages. She would not give me a confirmation number. We will see if I continue to have charges. I am not a person who is always looking for the bad in people so I honestly didn’t think that it was a scam. I didn’t put much thought into receive a small sample size. The webpage actually froze on me and after it unfroze it said I had signed up up for two samples. Unfortunately, I had already put my debit card info in for the “free sample” and DID NOT SEE ANY NOTIFICATION THAT I WAS SIGNING UP FOR MORE THAN JUST A FREE SAMPLE. My daughter and I have received free samples from other products without issue. This is a larger collaborative process involving hundreds if not thousands of deceitful people who are running these scams.
yvonne hegney
I, too, got scammed on the Choice Eye Serum and the Rapid Ageless serum. I live on $500 a month social security, so having them steal $200 from me worked a severe hardship. Endless hours on the phone, the claim that I had agreed to terms and conditions…I did not, refusal to give a brick and mortar address because it would endanger the employees….a disgruntled customer might come and shoot them, ad infinitum. The last supervisor I spoke with, I guess out of desperation to get me off the phone after forty-five minutes, claimed I had slung a racial insult at him…I did not. He hung up on me.
In any case, I’ve noticed that the FTC has already filed a class action suit against Hydroxatone AND Choice Eye Serum. Get on the phone, file a complaint with the FTC, and let’s put these crooks under the jail and maybe get at least some of our money returned!
BTW, I believe all these skin products, regardless of what name is has, are all dipped from the same vat, and, none of them work. If you’re unable to afford plastic surgery, just learn to age gracefully!
Martha Benton
I don’t know if you’ve seen the ad or not, but there is now a product out that is supposed to make moles and tags disappear in a couple of weeks. (Free trial, of course.) The strange thing is, they are using the same people/comments that the scamming aging creams do!! Those people sure do get around using all these products!! 😉
Rolande
I called finalskin care but after the due date 15 days and these two samples 30ml each were to last for 30 days what a scam I did use the two creams and my skin is not any better how acknowledge this after only using for 15 days and now charged me $379.16 for two small so called samples who can afford this ?In Canada they should not allow these sites on our computers .W5 please help us to get our money refunded
Rachel Vrabel
Call your bank and ask about filing a fraud dispute, sometimes they’ll block them and refund your money. Rachel
Tess
Nouvell Beaute is another total scam that they charge your card by the 14th day 243.53 even though you said “no” to the subscription. They say it works better than Botox, I’m sorry Nouvell but botox is cheaper, last longer and it actually works. No refund, Nouvell doesn’t refund beyond 14 days. So I can at this point fully endorse Botox as I know its cheaper and it has instant results, do not get sucked in to buying a trial of Nouvell Beaute.
Kim
I was scammed with a skin cream (MAD MSASKINCREAM) and called to cancel which he said he would. I also called my credit card company to help stop him from billing me anymore. Why are companies allowed to get away with this crap. I am going to need a wrinkle cream to get rid of those stress lines caused by skin cream scams!!
Christine Hurry
Hi not sure if you can help me with Active+ creams, also a scam, ingredients are listed on jars and they sound ok, not sure if the creams are safe to us
Rachel Vrabel
Christine, they’re probably safe to use but nothing short of an average moisturizer. But I have had women get bad reactions to some of these random free trial scam creams, I don’t think they use the same standards as a “legit” company. Personally if you’re stuck with it, use it on your legs or arms…:) Rachel
Desiree
I was scammed by Nouvelle Beauty, they tell me head office is in Greenville, South Carolina, however I was billed by Pure Skin in Nevada and the again in Tennessee?? My trials were billed for shipping. That makes sense and then I notice a charge on my credit card for $126.– cdn. I called the number listed on credit card stmt. Representative explained I had 14 day trial then I would charged for products. I explained I never saw that, of course it was in Terms and Conditions. She was willing to “forfeit her bonus” and give me a $100.00 credit and cancel my subscription. That was Oct 12, 2017. I received a 50.00 credit and they charged me again for the other trial product the same day as I cancelled. I phoned customer service which is Nouvelle Beaute today. They were quite rude saying that is how it works and I got 2 $50.00 credits on Oct 12th when I first called. Which I have not. I told them I was calling the Better Business Bureau. Now my problem is, I live in Alberta, Canada and their companies are in Nevada, Tennessee and South Carolina (that I know of?), which better business bureau do I contact?? I am also going to dispute charges on my credit card.
Rachel Vrabel
Desiree, wow that’s a new one, “forfeiting” their bonus, what a load of crap! You can file a complaint on the U.S. BBB website. I would continue to take this up with your bank, they are your best bet. Good luck! Rachel
Martha Benton
You have a lot of nerve calling yourself “a friend”. With “friends” like you, who needs enemies? I agree with Rachel…the terms should not be fine print, hiding somewhere in the garbled bottom of the page. If they want the terms down there, then at the top, put a link to them like all decent, law abiding companies do. Also, I’m pretty certain that these scammers are offering “trials” not trails. Now, who looks stupid?
Rachel Vrabel
Thanks Martha! I thought there was something fishy about that comment….:) There’s no excuse for what these companies are getting away with. ~Rachel
A friend indeed
First, I want to let you all know that on every one of these trails, the terms and conditions are on the order screen. It is the consumer law that the company selling a “trial” put them on the page you put your credit card info. That being said, its not up to you to set prices for a company, its up to you to make sure you understand its no ones fault but your own, because 9 times out of 10, a trail is a chance to try a product before you buy it, and if you cx within the trail you can keep the product for free. What you must do is find out what a customer service rep must hear to cave(refund you), most cases you can say I will dispute this, and that will start the process, and you need to repeat it until you get to 100 percent refund. If that doesn’t work, that means the company knows it will win the dispute. Finally if that does not work, then what you should try are key phrases, until you hear something like,”i can issue you a 35% refund” when you hear that, then you said the right term. Other terms I know off, are the attorney general, bbb, police, other government agencies. What doesn’t ever work, lawyer, and threats of facebook reviews. What you need to understand, is the customer service rep, has to follow the rules, and hopes you say these terms. Although I believe in trails, I believe you shouldn’t be punished for being stupid. -A friend indeed-
Rachel Vrabel
A friend indeed – so I guess you must work for one of these scam companies? You’re “kind of” trying to help because you feel guilty in some way so you’re giving us hints on how to cancel and what to say? Thanks, I guess…
First of all, those terms and hidden way down the page and these companies are violating the negative option law. No-one sees those terms unless you scroll all the way down the page. The consumer should not have to “search” for the terms, they should be very clear – in black and white. A box should come up that the consumer is able to easily read. This is obviously done for a reason, to scam people into not seeing them.
For you to say it’s “no ones fault but your own and you shouldn’t be punished for being stupid,” try telling that to an 80 year old woman living on Social Security who can no longer afford her medication or groceries because she was TRICKED into thinking she was receiving a free trial.
I’m sorry but the elderly are being preyed upon and is the victim in 9 out of 10 of these cases. Trust me, I receive their emails daily. In all seriousness – would you ACTUALLY say that to your mother or your grandmother? That they shouldn’t be stupid and fall for a scam? SHAME ON YOU. Have you SEEN THE ADS these people are running? Using celebrity pictures and FAKE quotes? Give me a break… You probably only believe in trials because you work for one of these scam operations and you’d probably like to keep your job.
I digress….thanks for taking the time to set up a fake gmail account just to leave your two cents on my blog. I do appreciate your insight and intel although I don’t agree with your point of view.
Regards, Rachel
Linda
I fell for this free trials. I immediately called my bank and cancelled my card and had block the transaction for further charges. As it was just shipping $4.95 and $5.95 along with $1.95. (Aqua Refine) and I called the cream company to canceled my order, and it wasn’t even 24 hrs. They said it was canceled. I ask for confirmation number by email but I have yet to receive the email. my question is there anything else I can do on my part to make sure they don’t charge me or keep sending me products. I did not agreed to re occurred payments of any sort. Please help.
Rachel Vrabel
Linda, it sounds like you did everything you needed to do. Just keep an eye on your credit card statement. They should NOT charge you anymore as long as you cancelled with them. Rachel
Veronica Stackhouse
I recently came across a story about Matthew McConaughey starting up a company with his wife to launch their skin product, Bella Serata. However I got skeptical at the end of the article when it prompts you to sign up for a free trial. My gut tells me this is a scam. I’m wondering if its true or not.
Thanks!
Rachel Vrabel
Total scam Veronica, they all work the same, use some celebrity and how they’re quitting their jobs to launch new skin care lines, it’s total and utter BS. Glad you didn’t go through with it. Rachel
Sarah Lee
Got burned by the Christie Brinkley Skincare free trial scam.
I get to pay for shipping AGAIN to return their junk so they don’t keep charging me for things I didn’t order.
As a senior on a small fixed income, I am really pissed.
Rachel Vrabel
Sarah, try to file a fraud dispute with your credit card company or bank. Sometimes they will refund your money and put a block on the company who is billing you. It’s worth a try! Rachel
Kate Legg
BEWARE, this company Laurie Skin Care offers 14 day free trial offer.what they fail to mention is the trial begins the day you SIGN up not the day you actually get the product. You are billed almost $180 for cream and serum. Pricey
Rachel Vrabel
Kate, thanks for sharing. Do you have a number for Laurie Skin Care? or did you dispute the charges with your bank? Thanks! Rachel
Beth
What I want to know is how can they Use Marie Osmond quitting to do their skin care and also Joanna Gaines. isn’t this slander they are not quitting for some skin cream/s?
Rachel Vrabel
Beth, it’s false and misleading advertising by scum bags, they can say anything they want to unfortunately. They change their links so often it’s hard to chase. Rachel
Brenda
I read about the Dragons on Dragon’s Den endorsing a product made by the cofounders of Hydroluxe – it’s called Nouvelle Anti -aging serum. When I click on any link leading to this name, I get ‘nutrition’ websites that speak about the cream in glowing terms but the language and sentence make-up of the websites tells me that english is not the first language of the writer. So that makes me wonder about the whole thing. Given this blog and what I read about the scams, I’m choosing not to buy this or look further into it. Has anyone had any experiences with this particular one?
Rachel Vrabel
Brenda, you’re smart because that has SCAM written all over it. Avoid ALL free trials for beauty creams, 99% of them are scams. Unless you’re at a department store counter being handed a free sample, there’s no such thing as a free sample or free trial, they always bill you eventually after the “free” part of the trial is up and it’s usually 14 days. Read the Terms and Conditions at the very bottom of any website you’re on concerning a free trial. Rachel
Joyce
I fell for the scam for free trial. Never saw anything on ordering pages about ongoing subscription. I resigned myself to the 90+ charges (2 of them) the first time, because of my own stupidity, and they had sent another shipment.
Arch Lewis
All comments are concerning the scams. Is anyone aware of what the authentic product name is ? Also, I guess did the Shark tank actually have a incidence in which all the sharks invested in an anti aging cream ? Does anyone know what issues of Vanity Fair, Women’s health, etc. that report was this ?
Rachel Vrabel
Arch, there are literally hundreds if not thousands of these anti aging cream scams so no telling what the authentic name was. The only real cream to be on Shark Tank was those two Korean girls, but it’s too difficult to weed through the scams for those products and the real thing. All the ads say “as soon in Vanity Fair” etc. Scams. Rachel
Arch Lewis
I too fell for the scams – (regarding shark tank anti aging cream ). Does anyone know what the re-branded name is ? Has anyone tried Atheno ?
A R L
Rachel Vrabel
Arch, Altheno is on my list of scams, here is their contact info:
Althenoskin 887-882-1820, 887-882-1820
Joeanne lane
Please cancel as Iv had a reaction to activet cream could someone please send me email address or phone number thanks
Kathy DeYoung
Do you have the web address? I’m going to really follow up on this!!
Rachel Vrabel
web address of what?
Jennie Montez
I am NOT on FB but I am on twitter, please tweet something about this SCAM there! If you will give me something I will do it. THANKS for writing this blog, as SO MANY have been or are being scammed by this. I had to cancel my credit card to get this to stop. Thanks! Jennie Montez
Rachel Vrabel
Hi Jennie, I have tweeted about it before, I’m on Twitter. Do you follow me?
Joseph Murphy
JoAnna Gains wrinkle cream scam. Wife fell for it. Did not realize until after 3 months. Free trial, then the monthly membership (which is hidden in agreement and almost impossible to find. We were charged $89.47 and $94.57 (Total $184.04) for3 months before I caught it today. Total investment of $552.12. After several hours and calling my bank credit card found a number and called 1-800-940-1259. This is a 3rd party handling cancellations. After about 20 minutes of auguring, I was able to cancel the membership and receive a refund for August shipment . However was charged $19.95 for each bottle re-stocking fee, but he said we could keep the product. So of the $184.04 I got a refund of $144.14. So we are out a total of $407.98. Did receive email of the cancellation and that a refund would be posted. It is our fault that I did not check the credit card sooner, as it would of saved much more. What a scam, reporting it will not help as there are so many complaints out there. The company is called NuaviveSkin Serum-NauviveEyeCream out of Santa Ana CA using a PO box. Product is Nuavive derma. BUYER BEWARE
DeAnna
I had a three way call between me, Capital One and those SOB scammers…..I got not three (two voids and a cancellation of a membership I never joined or wanted), but SEVEN (7)!!!!!!
Of course, the representative with my bank had to tell me to calm down a few times and once told me to just let the guy say his spiel……
SIC the bank or credit card company on those SOBs…..
sorry we all got scammed 🙁
Gerri
Beware of Nue Derma Youth. I was scammed in May, 2017 for over $200 and I’m now in a dispute that my credit card holder is working on.
Denna Sartor
What a bunch of jerks. Used my boxing gloves and ask what the regular size was if this was free trial size. Of course they said it was the regular size!! 1oz.
Deb
DR cream and select skin therapy got me working together
Lori M
I got scammed by them also, when I received the second month I called to tell them I wanted to send it back. First they offered me 30% discount then 50% discount, they are hard sell, I said I don’t want the product and want to cancel any further shipments. told them I wanted to speak to a manger, he was the manager, I said I would dispute it with cc company they said it wouldn’t do any good as we agreed to the terms. Huh, couldn’t even find the terms. Finally after 30 minutes he said he would cancel it and told me I could return the unopened product (the 2nd shipment) and they would refund me 30 days after they receive it. Sending it back today, if they, don’t refund it my cc company will. That was an expensive lesson. Funny part is I didn’t order it, my husband did! Good thing he isn’t here right now or I would kill him!
Moral of the story – stay away from fee trials!
Lisa
I have been scammed by Pure Divine Youth Sense Eye Cream. There was an ad stating that they have been endorsed by Shark Tank. UGGHHHH. I never order things online, but thought hey Shark Tank is awesome and it’s only $5 for S&H. In actuality, I was charged after 14 days and then again this week. $95 each time. I called to complain that I did not sign up for another one and was told I signed up for a monthly service. What BS! Who goes through that much cream every month? The customer representative told me there is no refund policy. I am still going to mail the unopened package back so that I can at least feel like I did not keep any of their crap. So, as fair warning. Do not order Youth Sense Eye Cream from Pure Divine.
Deb
This is a total scam from the start. I spent days trying to locate a way to contact this company after I found almost $200 charged without my approval. Finally through credit card company managed to talk with them. They finally offered 50% refund. If they didn’t know was a scam wouldn’t have offered that.
Rachel Vrabel
Deb, thanks for your comment but you didn’t mention which cream, there are hundreds. Rachel
Michelle
I got cream the other day and I don’t like it. I’m from Australia and want to return it before the 14 day trial finishes. I heard somewhere in eastern creek. Can I have a number please
Rachel Vrabel
Call your bank and get the number, there are hundreds of these scams, you didn’t mention the name of the cream.
Nancy Mullin
I fell for the “trial” and got charged not $4.95 for the skin cream and $4,95 for the eye cream, but $89.03 for the skin cream and $84.94 for the eye cream. Total $173.97 for what should have been $9.90 shipping and handling. I immediately filed with my credit card which is Chase and they always reverse these things. However, today I got a box containing another jar of each! Thats when I found a site where customers complain and learned it is a monthly subscription! What a rip off! I will heed your advice and NEVER, NEVER go for another internet “free trial” of anything. EVER. Thank you
Carla Smith
Le Allure is a scam. I ordered free trial and was shipped five additional products at a cost of over $87+. I did not order five other products, did not know I only had 15 days and that it was autoship.
Vickie
Skin Novela and Eye Novela are scams too.
Leah
I’m a fraud investigator for a CC company, a big chunk of my caseload are from charges like this.
They are taking advantage of people, and need to stop.
Protect yourself. Never sign up for a “free trial”
Jane
I received Beaute wrinkle reducer and creme as trial and it arrived with no instructions of using hot water to open your pours first and then applying said products. Applying daily morning and night was suggested. But the 14 day trial was never printed on the card. It was when I got my credit card statement and I called the number the company had on the card that I found out that I needed to call them in that time period to cancel. They wouldn’t give a refund. She did offer a 25% and then a 50% discount on the next order!! I told her no , but I would pass the word on the company’s scam. Word of mouth is the best advertisement. My credit card company will try to help me to get the credit for for the product.
Georgia saeger
Ive gotton my free sample, n now 90 dollers for it was taken outa my bank im just gonna cancel my card!
Sharon
Firm Radiance is another scam.
Damaris
I know they all are pretty much the same thing, but Le’Allure Eye Serum and moisturizer suppodsely promoted by Joanne Gaines is the one I ordered. I immediately after purchasing the S&H, read an article in which she dismisses owning/promoting this cream. Within an hour, I had called several numbers and finally got the order cancelled, but never got an email confirmation with the cancellation number.
I called my bank, they stated all on my account and I told them it was a scam because I did not receive confirmation emails for the purchase nor the cancellation afterwards.
The amounts are still pending in my account so I asked the bank what else could they do for me to prevent these charges to come out because I was still unsure if they really had cancelled.
The bank provided me two numbers based on the company they saw listed and I called. FINALLY, I was able to get a confirmation number. Now I have to wait and see. At least, my bank company is aware and my account is marked as possible scam/fraud alert. What a headache!
Here are the numbers 866-503-9797 or 866-534-2691
Company LASkin product: Le’Allure Eye Serum combo
Thanks for taking time to read,
DAMARIS
Catherine Payne
I also fell for the Revive one. Called the number given on this website. They give you the run around. Called twice. They ask for the ID number on order. When you give it they say they can’t locate you. I’m in Canada and they seemed to have difficulty with my post code (like zip code – no reputable company ever has this problem). So then they ask for your credit card number! I refused as they already have it. He then asked for first 6 and last 4 digits of credit card. It’s still too many so I refused and he hung up. Said he couldn’t help me.
cheryl oxsheer
I got scammed by the trial offer by Beauty Wrinkle Reducer and Beauty Wrinkle Cream off of Facebook. The 855 511 1231 number says to email them, the 877 419 8514 number has the same recording. They have sent me 6 different creams without my authorization and charged over $669.00 to my credit card since January. I finally got an email response which said “They are sorry I am unhappy my my results” and they will not give a refund over email…But when i call the #’s above it says to email them….TOTAL SCAM
DD
2 more to add to your list
Rejuvalogic – 1-866-888-3922
Rejuvativ – 1-866-809-0015
Both list Toronto Ontario but billing is from Dublin Ireland
Christie
I cannot believe I too have fallen for one of these rip offs! I am 62 years old and should be smart enough – I have never done it before, so Why oh Why did I did it now!
I ordered “Joanna Gaines” Le Allure Serum and Moisturizer. Just pay the shipping – yeah right! And 14 days later, I am charged $98.41 EVEN THOUGH I called and cancelled on the 14th day. I have a confirmation number, the reps name that I talked to and assurance that I will not be charged anymore. But Today I find out that they actually received the payment at 6:21AM yesterday – the same day I called and cancelled. My bank is no help – they basically told me that the charge may drop off since I called the company and was Not so nice. They tried to get me to accept a 50% refund, but I told them no. They Say I can send the product back and they will do a full refund within 30 days. We shall See! Phone number for LeAllure Skin Care is 888-642-5524. This is on the bottle and it does go to them. But the number on the website is different – and the products are different. When you click on send me a free trial on website, it takes you to Restora.
I feel So Stupid!
Christine
I was scammed too! NUVITASKIN free sample is all I requested just pay the shipping, they added in a free sample of the eye serum! NOT FREE! As it turns out my credit card was charged 89.99 and 79.99 14 days later and again at the beginning of the next month for a total of 339.96! I read thru very carefully as not to get involved in reoccurring charges when I placed my order for the so called FREE SAMPLE!
I tried to contact them was put on hold by autoanswer and then hung up on repeatedly. The other number I called which was in the transaction line on my credit card statement was an extension that could not be located? Really!
So I contacted my credit card company, they had a back line number and conferenced me into the call with my cc rep.
Explained what happened they said I signed up for the 14 day trial and didn’t cancel in the 14 days they charged me for my so called FREE SAMPLE! and proceeded to ship me another serum and moisturizing for another total cost of $169.98.
They refused to give me the return address so I could send it back once I received it then they would credit me that second charge once they received the product back. I repeatedly asked Able the rep on the phone for the return address but ignored my request and offered to refund me 50% Which i refused also told to refuse the offer by my cc rep who was listening in on the conversation. He request Able let us speak to a supervisor she put us on hold and then the line went dead. So my cc rep called back on another conference line with me and we spoke to Ella who confirmed my shipment was received by my post office, which I live in a small town and was unable to see if it was there as the post office is closed on the weekends. She said well then my account had been cancelled by the previous person I spoke to and that she could re ship the product I didn’t get? What!!! I don’t want it, please give us a supervisor was then what my cc rep asked, well after 10 more minutes on hold we finally got one.
We spoke to Cloari the supervisor, she said I signed up for it and they refused to credit me and since I didn’t get the second shipment she could only Re ship it……are you kidding me! What part of I DONT WANT YOUR PRODUCT DONT YOU GET! My cc rep then explained they would have to issue a ‘charge back’ against the company and if she understood what that meant …..I’m guessing it’s a legal action by the nature of how he explained it.
All and all my credit card company says not to pay the charges on my next bill as that amount will on hold until this dispute is resolved. My credit card has been cancelled and am awaiting resolution from my credit card company which they say could take up to 45 days. I wished I had never seen the ad, but it was all too convincing as they dolled it up with celebrities and endorsements from Shark Tank. Wished I had seen this article on women’s blog talk before I purchased my shipping only FREE SAMPLE. Because I would’ve just scrolled on past that FB add. I cannot believe these people make millions every year by scamming everyday people!
Rachel Vrabel
READ THE BLOG POST – I’m not the one scamming you.
Janet
Thank you for this site. I will check it first from now on. It would be helpful if the more recent comments are shown first, so people can tell there is a current or ongoing problem with a product. It’s a shame these companies have so little confidence in their products that the have to rip people off!!!
Janet
After ordering free trial of Joanna Gaines from HGTV’s Beautte` wrinkle serum it automatically ordered the cream product and doubled the shipping.then I was informed I had been “enrolled” with a membership. I followed a link from facebook. I immediately called the customer service line and cancelled the order. The Customer Service Rep. Did try to argue but I stated clearly and firmly that I agreed to nothing more than the shipping charges, and if that was a problem to cancel the order completely. She said she was forwarding cancelation to my email. We shall see….
Kristin Halpern
I filled out a free sample thing on Facebook for Allure Face cream – just pay the $4.95 shipping. I also got the eye serum and paid $3.95. There was nothing about it being a trial and when it ended. Today I check my checking account and $89.71 and $89.77 have been taken from my account – causing my account to go overdrawn. I called the number by the charge – when I told them why I was calling, I was put on hold and no one came back. I got the boxes and saw numbers on them, so I called. I got a woman named Sharon – when I explained why I was calling, she asked for my mailing address, correct spelling of my name….. and then I was placed on hold. Then Miguel comes on the line, he says he is a supervisor and what is the problem? I explain and he goes on and on to tell me there is no refund, they don’t take returns – even though I told him the product isn’t working….. he says I signed a contract when I said I was 18 years of age or older, then he proceeded to read it to me……. Apparently this “trial” ended on April 30 – 2 days ago….. I told him there was nothing about a trial… he offered two free products or 35% refund. I told him no, I need all of it back. He then proceeded to tell me if I didn’t take the offer, I would be blacklisted. I told him full refund or the BBB, FTC and Attorney General will be contacted. We got disconnected. 5 minutes later – he called me back and told me that he talked to his supervisor and can offer me 50% employee discount – or I can slap it away.. then he proceeded to say if I was homeless and the person next to me gave me a dollar, it would be better than having nothing. He kept saying he was a nice guy and he really wants to help me, but I can refuse the 50%, but if I dispute it with my bank, they have proof I signed a legal contract written by lawyers and they will win. My bank will side with them and I will be out that money, so I really should take the 50% offer. He said no one would listen to me and I will lose, even if I contact BBB, FTC or the Attorney General. I asked for an email of that contract – no answer. Then I heard someone talking to him, and I heard him say – “Well, no, I’m not actually going to do that. She’s pretty persistent” Was that about me? Maybe. I did get an email saying my account was canceled. On my way to the bank to talk to them. I need this money back. Oh, there he is again, he’s calling me again!!
Brenda Clark
The same thing happened to me with Dermafolia (trusted because of Shark Tank) Total rip-off.
Agnes Weessies
checked out the shark tank blurb about skin care cream. Figured the $4.97 was ok for a trial. But when the second screen hit (I read all of the first and there was nothing about reoccurring charges or subscription or trial period on this page) I couldn’t NOT accept the second offer of a free trial product. I tried to back out and then I was automatically pushed up to a second charge of another $4.97. I still tried to get out of that page or find a cancel button. In frustration i deleted the link, only to have the link pop back up in a new screen. This time I was charged for expedited shipping. I was now up to over $28. At this point I did the alt delete, control thing to wipe out the screen and everything else thinking it would stop the charge. Nope It still charged me. Today I got notice that I was charged for two separate products each nearly $90. by two different companies. It turned out both were the same company which had the very same customer service answering service. I called both companies separate to find that out. After 5 different called to the customer service jerks (yes jerks) I heard the best information I could pass on. The last lady said, “NEVER GIVE OUT YOUR CC#.” I did get email confirmation that my subscription was canceled. The second lady by the name of Shannon said she would give me 100 % refund, which in an email followup turned into less than 25%. I did not agree to anything but the 100% refund. Here is another twist. I never received the products 0on the free trial. They claim I did since they had the tracking number. It could have gone to the moon for all i know. Then I was told that I had to return the products for just a 50% discount. It is a scam, and the people read off scripts. Beware of the endless loops if they put you on hold. None of them were in the same state, but the call centers are all in the USA that dealt with me today. Which means they have a USA presence. Using the mail also has them sending things over state lines. This is something the post office investigates for mail fraud. Time to write to the congress critters in Washington DC about these scams.
Trudy Horvat
I would love to see a class action lawsuit. They got me for $360 +. My credit card company is closing account and issuing a new card. I never asked for anything either and they won’t refund my money. I’m on disability and need every penny to pay bills. I can’t believe this many companies can get away with this!
Cynthia Laube
DO NOT ORDER AMORE SKIN TRIAL – THEY TRIED CHARGING ME ~$400 IN LESS THAN 3 MONTHS FOR PRODUCTS I DIDN’T ORDER NOR DO I HAVE THE PRODUCT THEY SAY THEY SENT ME.
I ordered a trial and did not order anything else. They made two charges that I didn’t notice then $98 was declined, which came to my attention, they ran it again the same day stating they were a different company (but not) for a different product for $94 and it went through. That’s called fisching. BEWARE!!
Shelley
I fell for the Victoria Olsteen skin care line. After having $178. Sucked off my card, I called Joel Osteen’s church, only to be told she HAS NO SKIN CARE LINE! Started tracking company and discovered they are in Canada! No one would talk to me from the company, put you on hold and hang up on you. I filed a complaint with my debit card, was refunded, but had to fill out paperwork and send photo screenshots of the ad. Had to cancel my card and request a new one . I’ll never fall for this again!!
KayTee Niquette
I want to know why we can’t all get together and file a class action lawsuit. This really needs to end!!! The Beaute cream I payed for samples of, no where did it say trial. It was actually attached to a comment about Macy’s stores going out of business. I accepted the first sample at 4.95 and it prompted me for another and I responded NO, but it still processed it as a YES at 3.95. I thought that was odd, but then I was like, okay, I’ll try it.
I was contacted by my bank for fraudulent charges?? The charge was pulled out by Glow Serum. I said I had not ordered anything. I had to cancel my card. I was eventually able to send an e-mail to Beaute from the order confirmation e-mail. They proceeded to tell me that they couldn’t pull up my information with the order ID’s I sent them for both products. They then asked that I give them the ID numbers from my e-mails, which I’d already given them. They then solicited a phone number in the e-mail. I called and spoke to a guy telling me that all the information was in the fine print that I signed. There was literally no other information concerning the sample I purchased, and I didn’t sign anything. I asked to speak to a manager, Jason Rojas, who kept repeating the same bunch of bull. He finally cancelled my membership. Well, today I looked at my account and they were able to slip in another 99.95 withdrawal from hag*shreyaskincare in NY. The other was in CA. I called my bank again and they called the company. They insisted, once again that I knew it was a trial, it was in the fine print, blah, blah, blah. They will not refund my money!!
I want this “company” and it’s unethical practices to end. I say Class Action Lawsuit!!! Who is with me???
Susan Owens
I got suckered by the free trial scam on “Radiant Allure”. My statement had two charges of $88.63 but also included a phone number.
We played the “we can reduce the monthly charge” game for awhile, then the “must demand a refund within 30 days”, then partial refunds offers of 20, 30, and 50%.. I finally used the “I would be happy to have my attorney contact you since this is clearly a scam” and got A full refund.
They didn’t want their unused/unopened product shipped back, which tells you roughly how much it is worth.
What is really bad about these folks and their scam is I had to push really hard and lots of folks may be unwilling or unable to do so.
suzette
I wrote to Rachel today about secret allure. I called the number on the 1 oz jar that they said was only the shipping of $4.95. I was given a confirmation number when I insisted on canceling. I have now called my credit card company and I went through depts until they got me to the fraudulent charges dept. He said I had been billed $89.95 on April 1st but like I had read here, he said they will use different company names and sometimes different amounts so I have to keep checking my statements for months to see if they try more. Under the name they used to get payment from my Credit card, that company will be blocked from any more charges but this was my fault for being so stupid! So as of now, I did not get charged for the $4.95, I got charged the full $89.95. Please do not fall for these traps. Please. The worst part was just calling my husband who didn’t think I should have bought it in the first place. He was very kind. (Maybe because I was sobbing). We have to be careful from now on, he said. My husband is my Hero.
Karrie Pearce
I also placed order with Revived Youth and did the same thing, no where did it say reoccurring bill or any of the other language you know to look for. I disputed it with cc company who gave me a credit but them reversed it (a month later) because of paperwork Revived Youth DermaRinse provided them. Once I contacted my cc company to let them know that this was no where on the page that I signed for free trail, I was told I had to directly get my money through Revived Youth. I just got off the phone with Revived Youth (800-805-7236) who said that because I disputed the charged they can’t deal with me I have to get the refund from Citibank. My bank did credit me $97 which was better than a sharp stick in the eye but get ready! I hope yours goes better!!
Lesia Stallings
The same happened to me recently,, not sure what the out come will be . Good luck to you . they where very nasty to me when I called the company.
Ingrid Blakely
I didn’t see this on the list of complaints from all the woman who wrote you. I got scammed as well but in my case, they just kept on adding additional products for less, and luring me into purchasing more even before receiving the free trial.
I feel very stupid for agreeing and paying a lit of money for for this. They did not continue to charge me, but I guess they were happy to make one time big sale from me.
Include me in any class suite action against this company.
Please let me know if you ever heard of this one. The product is lift + firm sculpting cream for face and neck. http://Www.beverlyhills-md.com – tel 1877-828-5528, and yest this add was on facebook…..
Deborah Harrison
Having heard about a successful face cream on the Shark Tank by my friend, I looked it up on the internet to order it and the Eblurb below is what came up. Only after it arrived, did I become aware that it had a totally different name than on the Video. I called the number on the bottle to cancel (within my 14 days) but the woman kept putting me on hold and finally said that family and friends would get a 50% discount if I continued the order. I said NO, I want to cancel completely and she said she would send me a confirmation by email. We shall see. How very sneaky!!!! Avoid D’ESIR BRILLANCE
#MADE: Two Best Friends Net Biggest Deal In Shark Tank History …
http://www.made-magazine.com/two-best-friends-net-biggest-deal-shark-tank-history/
Feb 14, 2017 … #MADE: Two Best Friends Net Biggest Deal In Shark Tank History … Désir Brillance Revitalizing Moisturizer begins by immediately clearing up …
Ed Ellington
BIG SCAM. Product returned and can’t get credit.
Claudia
I just realized I was scammed too for this product Revived Youth. Please give me a number to call!!!
Cathy
So ashamed! I have joined the Scam club too!
Would you have information or a number for Brilliance Services? Need some help.
Thank you.
Theresa Lusader
I also ordered free trial and cannot cancel the phone number sends you to a web site which is totally useless. I will be contacting my bank and also the attorney general’s office. It’s called fraud and theft since I cannot stop them from STEALING my hard earned money. Shark tank should be ashamed to promote such a scam
teresa e gingrich
Revived Youth is a total skam!! They advertise a trial for $1.00 and then they start billing your credit card $92.30/month. I realized this 2 months later. I called and cancelled and then got another shipment. Checked my account and found that I was billed another $92.30 for that shipment. Called again today and they say that I had 2 accounts and did not cancel both so they kept billing. TOTAL FRAUDS! And when you call, it must be an offshore call center because the people speak very broken english,
Sheryl Bradley
Just got scammed. Ordered creme I thought was product on Shark Tank, got two completely different products billed as well as some type of insurance for delivery!!! No where did it state I would be billed automatically etc. What a shame companies have to do this now days. Do not order this stuff!!!!! AM CREME and EXTENSIVE. Billed under TPC SKINCARE and MMA.
caroline
Revived youth – when i ordered for $4.95 trial I looked ALL OVER the page for info on automatic shipments – and additional billing-there was nothing – just got new shipment – called and they refused to credit me – or accept a return ( guess they dont want their garbage either) disputing it with my cc company . They took it off – both charges. BOGUS!!
Rachel Vrabel
Sorry Caroline, but glad you got your money back. You would have had to scroll ALL the way to the bottom of their sales page on the same page you entered name and address and clicked on Terms…it’s usually there but very hard to find.
Barb
I also was scammed by a similar company, offering a ‘free trial’ of their anti-aging cream for just the shipping & handling charge of $4.95. Exactly 14 days later I rec’d a charge of $89.95 on my credit card. Because I get a text message alert every time my credit card is charged, I was immediately aware of this fraudulent charge and able to call my credit card company and have them help me dispute the charge and receive a full refund. I usually don’t fall for these things, but they said ‘as seen on Shark Tank’ and that made it seem credible! I highly recommend getting text alerts when your credit card is charged…. it has saved me more than once! Lesson learned….if it seems to good to be true – it is!
Paul
Bought a jar bio repair paid £ 4.95 as it stated waited for delivery then read it could be a scam I manage to contact them after reading complaints and I cancelled on the eighth day they said ok no problem you may keep the trial and we have cancelled your order you will not be charged any more money and they sent e mail confirmation just need to know do you think I’ll be ok thanks
Rachel Vrabel
Should be, if you have a cancellation confirmation you should be good. If they do charge you, show that to your bank and file a dispute. Rachel
Lauren Salkin
AM-Cream and Extensive Instantly Ageless advertised as a free trial offer (as seen on Shark Tank); just pay for the shipping. Didn’t see the likely invisible disclaimer that stated: if you don’t call within 14 days, you will be a subscriber (until you die). Received two $89 charges on the card, 1 future charge pending.
I called and canceled the subscription I never saw. The company refused a refund and wouldn’t allow a return of the products.
I called our credit company and am disputing the charges.
Denise Stevens
The True Skin and Eye Rejuv Cream were marketed at a “free trial”
Nut they then charged my credit card 2 times in 1 month totalling almost $400! I called the company and they said they would not refund first charges and the second set of charges they started at a 20% refund and went up to 50%! I do not remember the auto ship clause so it was hidden well. I would like to have a full refund….the credit card company is disputing both sets of charges, but not sure how that will come out. What can we Do? I would like to report them to some kind of regulating authority, but don’t know who….??
Rachel Vrabel
Report to the BBB, your state’s attorney general’s office and the FTC. Hopefully your credit card will come through with a full refund! Rachel
Sandra Prillaman
Was in the process of ordering free trial of Jaanu serum and was going to order Julo cream; however, got suspicious, and backed out on the first one only after entering my last name and no other information. So glad I did. Just wanted u to have the names of the serum and cream, supposedly created by Dr. Oz and endorsed by Meryl Streep. Thank you for your help.
Rachel Vrabel
Sandra, Jaanu is on my list! The phone number is 888-444-1007, [email protected] in case anything funny happens and you need to contact them. They may try calling you, hang up and tell them to lose your number! Rachel
Jay
I have the number or Revive’s help desk..it’s 1-888-959-6173… Hugh scam.
Rachel Vrabel
Jay, thanks for sharing. Is the product name on the container “Revive SKin Today” or something else? There are many of these creams using “Revive” something in their names, so I want to make sure it’s correct on my list with the product. Thanks! Rachel
Kimberly J Mcdonald
I was all good until I saw the add for the free ebook at the bottom. Now I’m afraid to click on it. I do know all you are saying is true but, who5s to say you aren’t throwing others under the bus with this story and then you have this free ebook that doesn’t want your c.c info but email. We then give you our email and you send an email and now that we “trust” you, then we open the trusted said email and then bam, you got us again.
Rachel Vrabel
Hi Kim! The free ebook is just that, a free ebook that has a lot of skin care tips, talks about medical procedures available today, ingredients to look for etc. It’s just something I like to offer people since it provides valuable info. There are no hidden scams and I don’t have a successful blog from throwing anyone under the bus 🙂 And I definitely don’t ask for anyone’s credit card number! I can totally understand your skepticism especially since you have to be so careful online. I’m just a blogger, I write product reviews and give them a thumbs up or a thumbs down, and I also recommend some good products that I’ve used over long periods of time with good results. I have no hidden agenda. To receive my free ebook, the only thing I ask for is your email, and there is a double opt-in so you have to confirm a second time you’d like to receive it, this way I don’t get spam emails signing up for it, then I just email you a PDF document. Thanks for your comment and have a great day. ~Rachel
Jennifer
I got scammed into this as well I was so mad. So I just called their costo mer service and got an email indicates my “membership” is canceled, no more further charges and product shipment. Then I also cancel my credit card with my cc company. My credit card company wouldnt refund my money though but at least i think they won’t be able to charge me anymore…right?
frances
Do I understand then that on Shark Tank there was NO wrinkle remover face cream that the “Sharks decided to back financially”
Rachel Vrabel
Frances, there were a couple of Korean girls on Shark Tank who have a legit skin care line that I think the sharks backed. However, what’s happened is that these scammers are using these “korean girls” fake pictures, and creating websites and fake ads based on these girls. I believe they do have a real website but I don’t know what it is. I’ve tried looking but there’s so many scams riding on them it’s hard to tell. Be very careful! ~Rachel p.s. I’m currently working with a fraud investigator from the Dr. Oz show along with Barbara Corcoran about revealing the shark tank scams. Hopefully they will have a story to publish soon. Did you see my CBS interview?
Loretta
Yep, I got caught! Adaptive Eye Complex and Nexacell used Kelly Ripa’s name to promote the cream. I even used it and of course it didn’t help. Even if it did a little I wouldn’t pay $96.35 for each one every month which is what I was billed. I don’t recall seeing the “trial period” remarks, but I won’t swear to it that they weren’t there. I called the 800 number and complained that I wasn’t satisfied. The rep refused to at first to credit me, then when I said I was going to dispute with my cc company, she offered to credit me 1/2 price, which I stupidly agreed to. I disputed it anyway, and sent proof to the cc company that this was a scam. They investigated. But, the cream company provided proof of the trial period agreement, and notes that I had received the 1/2 credit, so the cc company is going to add the 1/2 price back to my account. It’s a scam, but they have all their T’s crossed and I’s dotted so that they are covered legally, I presume. I consider this “bought experience” and won’t be fooled again, at least not for wrinkle cream. If there’s a next time for something else, I’ll make a copy of my invoice and remarks, and if I’m given a hard time I’ll threaten to call the BBB or the State Attorney.
Maria Barocio
I received a .5 fl oz sample of crene la miracle and they have been trying get from my account 3 times attemps $90 dollars. I suppose to make a comment about how it works only and this is a bad robbery to the people like me. Still i need talk to the bank if they pay domething ealse. Bad fraud. I will call cancel my tryal.
Joanna
Hi I just got scammed from a company called image Revive. They sent me two creams a regular and an eye cream. I paid the shipping but then noticed two $150 charges on my card and can’t find the number to call them anywhere. Can someone please help me with a phone number or what I can do next.
Rachel Vrabel
Joanna, Image Revive is on my list: http://www.womensblogtalk.com/skin-care-free-trials-cancellation-phone-numbers
Yolie
They got m twice. I didn’t even accept the initial purchase of $4.99 because they tried to tie in another offer. That was my flag. I just backed out. Then the cream comes I check my account it’s $4.99 ok so I’m good with that I didn’t approve but it’s small. Now 16 days later I see my account has been debited $89.00 UNACCEPTABLE. My call to 1-844-223-6412 goes in first thing Monday. And Kelly Ripa and the likes should sue because I looked At this product solely on her. The product seems ok. And I might have ordered again. But never again.
Rachel Vrabel
Yolie, thanks for sharing. What’s the name of the cream on the container?? You gave me the number and I’d like to add it to my list. It’s not kelly rippa cream, they call it something else. Thanks! Rachel
DAVID
Hi. I am investigating these scams for a possible class action. Please feel free to contact me with details. Best Wishes–David
[email protected]
Sue G.
I don’t see TRUE SKIN on the naughty list but, definitely a scam… I ordered ‘trial’ offer said 30 days..called to cancel because the product was like smearing glue on my face. Phone # lead to automated answer/recording which said I was cancelled (heck, what if? I wanted more??) pushed to talk to a human. He said I only had 14 day trial…& was charged $92.95 which he would kindly reduce to $38.71 & finally $28.71. I said, I’d fight & wasn’t going to pay anything…didn’t even want it..so he gave me a 17 digit long RMA # ha! Can someone help me?
Evelia Amos
I am another victim of Coralie Skincare scam, the same modus operandis, Biorepair cream “free” sample. Biorepair was advertised as a free sample, just give info for $4.95 shipping. Today found to my surprise $69.95 out of my account. Called company and they said 14 days trial then ‘AUTO” ship from then on. They include at the end of the email when they said they will charge the $4.95 shipping fee a link which contain the terms and conditions https://www.biorepairbeauty.com/legal/terms.html
Someone know how we can do or where we can place a legal case to this kind of scam companies?
Rachel Vrabel
Evilia, your best bet is to report to the BBB, and your state’s attorney general’s office. You can also try filing a fraud dispute with your credit card company. Good luck! Rachel
Lor
They scanned ne twice close to 400 dollars they say I will receive full refund but we shall see don’t buy this cream I got a staph infection from it and still fighting it
Rachel Vrabel
Lor, that’s terrible, I’m so sorry! Which cream was this? Rachel
Kayla
I tried to call customer service and they just kept saying they can’t find me in their system and they wanted me to give them my credit card #. Ummmmm.. no
Charges to card were from Derm Defined 92.30 and NLN *Dermdazzle 97.21.
How do you get rid of these people? No email or anything to tell me they were charging or if I wanted to cancel.
I’m going to contact Dr. Oz and Shark Tank to complain as well.
Rachel Vrabel
Kayla, they are probably lying to you so they can keep billing you, I’ve seen it happen plenty of times. Call your credit card company asap and file a fraud dispute and explain what is happening. Dr. Oz and Shark Tank aren’t actually promoting these creams – it’s all lies. You’re better off complaining to the BBB, your state’s attorney general’s office and the FTC. Good luck! Rachel p.s. you’re dealing with two, totally separate companies so you’ll have to dispute both.
Mary
Beware of this company!!!! They are thieves
STAY AWAY FROM THIS COMPANY !!!! They ripped me off. I purchased samples on an ad from CoSTCo for $2.50 and I found out 14days later that $199.08 have been deducted from my credit card account. And as mentioned in previous comments, this company has the worst customer service ever: they just keep reading the same sentence on their script when you request for refund ” this option is not available ” and when I requested to speak with a supervisor, they told me nobody is available and that they will call me later. In fact one of the “supervisors” called me later and unfortunately he was worse than the agents I had to speak with. No refund is available and the situation is like I was discussing with my thief to give me back “some of my money”.
The phone numbers I called to customer service is: 18668479262
Their supervisor phone number is:19252063859
Rachel Vrabel
Mary, thanks for sharing phone numbers but you didn’t mention which cream this was for? What’s the name of it? There are hundreds of these. I’d like to add it to my list. Thanks, Rachel
jan
I ordered lux allure and like others did not notice a subscription. I did notice an $89.67 charge on my bank account from Radiant Skin and a phone number of 800 635-3545. Bridgett from that number gave me an address of 4174 Sorrento Valley Blvd, Suite E, San Diego, CA 92121 to return my “unopened bottle”. We shall see if I am reimbursed.
Sally
This is EXACTLY what is described above – 14 days to cancel or a $150 charge, that you accept because you don’t notice it in the “Terms and conditions” that you agree to. Everyone fails to read that and that is what they count on. I was offered 50%, then 75% refunds. I said I will be in touch with the Attorney General in NY today. They promised a full refund. I am assuming I will receive it. Infuriating! This is what Shark Tank supports??
Rachel Vrabel
Hi Sally, no Shark Tank doesn’t really back these creams, that’s part of the scam. They create websites and ads with pictures and fake claims and say whatever they want. It’s all lies. Good luck with your refund, you did the right thing by reporting. Rachel
Winnie Parker
I was tricked and scammed by Ombia Derma . The offered a Free Trial and said I only have to pay for shipping ( $4.00 ) . There was no mention on the terms and how much the real charge for the product is . The product did not do anything – it gave me pimples and blackheads instead . This was January4th and before you know it after 24 days they have charge me fo $ 93.00 and $ 85.00 2 separate charges from 2 seemingly different companies but they are the same ( on line and Beauty ” something ” . They would not give me any refund but instead was offering me a 30% discount on crap ! I called my credit acard company and they will investigate the dispute . we’ll see !
Rhonda
I ordered the same product thinking I was only paying for shipping and handeling only. Were you able to get a refund for the charges?
cathy
yes, I was just duped by the same company. I was told by my bank that they couldn’t do anything because it was a debt card. They suggested that I call the # that they had on it and cancel my card and get a new one. So when I called the company they kept arguing with me and finally I got soo upset that I asked the person if his mother was proud of him for scamming and hurting people everyday and I asked him how he could live with himself. I didn’t get him to budge on my refund and so I told him remember what goes around comes around. So, I learned a $90 lesson but hopefully I gave him something to think about.
Linda Lent
I swore I would not fall for this again. But, these guys are getting our information from Amazon. I have already complained to them about the deceptive offers. I actually printed Terms & Conditions for the offer. Nowhere does it show the requirement to “call and cancel” and return product in its original packaging to avoid $90 charge and cancellation of monthly shipments. Luckily the LuxAllure had a phone # on credit card charge with bank & email on container. 855-809-2287; [email protected]. Also tel 800454-1537 & 855-875-9027
Nancy Evins
I have spent half a day ordering and cancelling a produce called Dermicream by Kelly Ripa tha twas supposed to be a first time sample for $4.99.
After I gave my credit card number, it said I was not completed and showed a picture of amagazi. When I got the confirmation, they had charged me double and they had my credit informaton.
DLC
* Lux Allure ageless moisturizer (advertised as having been on the TV show Shark Tank)
* Desire Brilliance Revitalizing Moisture, and
* Amore’ Skin Brightening face cream
are all four identical products, exact same ingredients in exactly the same amounts, the same bottles/packaging and labels. The only thing that is different is the names they are sold under.
ALL can be purchased as “trial sized” for the “cost of shipping”. They do not tell you they will keep sending you product and charging you an outrageous amount but all the reviews I have read say I am in for trouble because they will start charging me and that it is difficult to cancel the product. I started sending emails as soon as the products came to cancel any auto reorders they may have signed me up for but never told me about and I screenshot every step of the order process to prove it. I think I will send the into to the FTC no matter what because it is obviously a scam. This company is pulling a huge scam, not just by relabeling the same product but by not telling customers they were signing up for an monthly auto shipping of this product and by using the appearance on the Shark Tank as a selling point for a product that does not work.
I suspect the Allure RX products should also be added to this list.
I know for a fact that he associated Eye products listed below are also identical in every way!
* Lux Allure ageless eye serum
* Desire Brilliance ageless eye revitalizer AND
* Amore’ Eye brightening eye cream
I have all the products listed, except the Allure RX, and would be happy to share photos of the labels or any other info this site may want about them.
Rachel Vrabel
Hey thanks for sharing! If you could share the phone numbers that would be great. This is how these scams work, they just keep changing the name and flipping the links and insert the new cream. Good idea to report to the FTC. They don’t do enough to stop these people. Rachel
Darcelle
Total scam they do know how to trick people and I am livid Dr. Oz, Christie Brinkley, Shape magazine, and Shark Tank support these scams. My the scam lords find you someday and eat your little brains out.
DO NOT BUY
Rachel Vrabel
Darcell, that is the scam, none of those celebrities actually back these creams or are involved with them in any way. These creams just use their pictures and SAY they do. It’s all bullshit. These cream companies just build websites and sales pages and say whatever the hell they want. Rachel
Theresa Yost
I ordered Revived Youth eye serum and face cream. They put me on auto ship which I did not realize. When I called they said they could not refund my money for the first month, but would refund 50% of the second month. I just received the second month and wanted to return for a full refund. They refused. I have been using this over a month and have noticed no difference.
Sandy Artman
Lueur Saine
I discovered I had been duped by a scam when I saw charges I couldn’t reconcile on my bank statement. At the time, a charge was in a pending status so my bank advised a claim could not be reported until the charge cleared. When I called my bank’s claim department, they advised me to have the vendor cancel my order since there was nothing they could do since I had authorized the charges. Furthermore, since my credit card is tied to a debit card, if I replaced the debit card, the vendor could simply get the replacement number from my cc company. Aye! I was not all that hopeful about successfully cancelling my order when I made the first call and was advised “the system is down”, call back in an hour. I did call an hour later and a very professional-sounding person handled my cancellation and said an email confirmation was forthcoming (still awaiting receipt). I did not pursue a refund since I found out that a charge was denied on one product and cancelling will prevent further charges. I feel I have learned a valuable lesson and the cost could have been a lot higher!
I found your site in an internet search to explain who had access to my account. The phone number for the vendor was very helpful. Thank you so much for your site and the work you do. The comments from others who were in the same boat as me made me feel less alone and vulnerable but, more importantly, the information provided made me feel empowered and supported. Your site will definitely be a “go to” for future queries. Blessings.
Lori Lynn
I was not only scammed on the anti aging cream, I was also unknowingly signed up for a subscription to an online thing called Paragon Fit for $20 a month. I called and cancelled the monthly subscription for the cream and had to call a different number for the Paragon Fit. They were actually not as rude and offered me a 50% refund. I took it because I wasn’t feeling to sure of getting it reversed from my credit card company. I did contest the charges on my credit card as fraud but haven’t heard back just yet. Now I am worrying about cancelling my card so they don’t have my information. Also, make sure you get the cancellation confirmation numbers. Never again!!
Rachel Vrabel
Hi Lori, thanks for your comment. Would you mind sharing the name of the cream and also the number you used to get through to cancel? I would like to add this one to my list. Never heard of the Paragon Fit – is that a diet pill? Thanks! Rachel
Liz
I hope this is in reply to Kaye who was writing about Ecomaxx. I too was taken in by this outfit. Can you tell me if you have seen any more charges to your card? I am hoping you had good luck.
I ordered this stuff at the end of January and a little voice in the back of my head got me to wondering if this might be a scam. So I googled Ecomaxx (great timing…) and found this site. Alarmed, I called the affiliated numbers on my credit card statement today and they said they cancelled my subscriptions for both the anti-aging cream and the eye serum. They gave me confirmation numbers for both so I am keeping my fingers crossed.
I am concerned though because there were 3 separate charges for shipping on my CC statement, each with a different company name. The first number I called was listed as GCM*SLAMBOD. I asked if that was the number for ECOMAXX and she said it was, so I cancelled both products and she gave me a confirmation number for each cancellation. I didn’t ask about any charges because there were no new charges to my card. I proceeded to call the next number (IQM*RIPFORM on my CC) and a person named Ronald answered. I asked what company I was calling and he said “Coal Cosmetics,” that he was responsible for several cosmetic lines.” Anyway I gave him my name & email and he said he found me and saw that I had just called to cancel. He confirmed my cancellation and also said he would cancel the charges (they had not shown up on my CC yet) and gave me new confirmation numbers for cancellations of the specific amounts. He said he would send a confirmation email, but I haven’t seen it yet. (I did not call the third number because I figured it was the same company.)
I am not convinced that anything happened. Tried calling my CC company today (Sunday) and they said they couldn’t access my account (???) so I am calling member services tomorrow to let them know what’s going on and to see if I can block any further charges. I am hoping they will agree to issue a new card, as I feel vulnerable knowing my CC number is out there.
I feel like such an idiot! I’m not even sure what site I ordered from – it seems there are a few different sites offering the free trial. I went to a couple of Ecomaxx sites today to see if I could find the terms – on one site, clicking on “terms” just took me to a blank Google page. On another, the terms (waaay down at the bottom) did come up and they are scary – I am wondering if I have a leg to stand on if I try to dispute anything.
Sorry to be so long-winded. After all that, I guess I am just wondering if you were successful at putting a stop to Ecomaxx?
Thanks for listening, and for any additional advice, if you have it.
Jim
This Borealis is a fake product and is a complete scam. They say it is a trail and you just pay shipping. You try to get the one $4 item and it keeps prompting you for items you don’t want but then it auto orders it. Then after a period of days later they charge you $89 for two products. Then you call to cancel and they supposedly cancel. But we shall see. I am going to reverse my charges with my bank due to fraud from this company. Do not ever buy anything this BOZO OZ promotes. He is in on the scam and is a scam artist himself. Look at his face and you know he is born scammer.
Jennifer Wiggins
Please do not buy the “free” trial Revived Youth cream as it is a scam. The free trial ended up costing me a fortune. Ordered only the face cream but they sent and charged me for the eye cream Lesson learned.
Jennifer Bauman
I feel exceptionally stupid getting sucked into a trial of Bella Gold Cream for $4.95 which ended up costing me an additional $90.
What’s disturbing is that the website is set-up in such a way that you have to scroll down to see the “fine print” which states that you will be billed the full amount if you don’t cancel before the end of the 14-day trial AND that you’ll receive additional jars of cream, every month, billed at the full price of $89.95 + shipping.
Here’s my advice: Call and cancel your subscription ASAP, documenting the cancellation number you receive from their customer service. This number can be used by your credit card company to fight future charges if any additional product is shipped to your home after the cancellation date.
Also, tell them you want an RMA (Return Merchandise Authorization) for any unopened product, so you can return it and get a refund.
I had to pay for the “trial” product because I opened it, but the second jar of Bella Gold is on its way back to Utah.
Cristina
Hi Rachel, Thank you for your site, it’s incredible. My question is this: once we’ve called the company, Lux Derma in my case, and requested for them to stop, do the credit card companies research and refund because they’re aware of the ongoing scam? Or do they literally call the phone #’s on our bills and go through the same drama we do, being told we agreed so they have every right to charge us. I’m just wondering if we have a leg to stand on when we sign up for a free trial/sample that flashes in front of our faces for a few second online that is confusing and difficult to explain because we don’t have proof of exactly what happened.
After much drama today with 3 reps at Lux Derma I was finally told that I would get a full refund for the 2nd shipment if I mailed it back, which was a PO BOX by the way, but only a 35% credit to my card for the first shipment, that I only got because I mentioned hiring a lawyer. Should I call back and mention the BBB? Or should I just dispute the charges with my credit card? I’m just not sure what happens when my product shows up on their end or what happens to the 35% credit? I guess I shouldn’t worry about that unless the dispute doesn’t pan out. After being so tough with them on the phone today, I literally cried my eyes out when I hung up it was such a horrible, hateful experience. Cannot believe this can happen to us all and it’s legal. Unreal.
Rachel Vrabel
Cristina, I’m so sorry this left you in tears!! The good news is you should get some of your money back, which is more than some women get (zero). I think with the credit card companies, they just offer a certain amount of insurance if you dispute charges whereas when you use a debit card, you’re pretty much screwed because that is viewed as same as cash. I doubt they go through the phone calling like we do. These companies do say they have a right to charge since “most” of them do post their terms and conditions but you have to scroll down to the very bottom of their sales pages to see them. Sometimes when you click on them it does explain, but I’ve seen it a lot where just a blank box comes up, just nothing. These companies use deceptive practices at best and need to be stopped. You could certainly try filing a fraud dispute with your credit card company and see what they say. Since you’ve already accepted a settlement so to speak, I’m not sure how they would proceed. But you could certainly tell them you were bullied into agreeing to this bogus refund and tell them you’d like all of your money refunded. Sometimes they will and they’ll put a block on any further charges. Good luck! Rachel
cristina
UPDATE! I called the fraud department at my credit card company and was told the terms and conditions these companies claim to make clear to us, do make it difficult to get charges reversed, but recommended we do a 3-way conference call with LUX Derma, which we did, and after much effort, I was able to get a 75% credit on the sample products I was originally sent, versus the 35% I was given yesterday. I did have to agree to this being my final “settlement” on a recorded line. In addition, once the product that I sent back yesterday is received, they promise a full refund for the second shipment I was sent. The agent, which was a supervisor, took the tracking # for my shipment also. Rachael, at my credit card company was wonderful, spoke up and supported me when needed and put a little scare into them. I recommend doing this, it really helped. Thank you for getting the word out to the thousands of people being scammed, hoping my experience helps also:))
Rachel Vrabel
Cristina, wow that’s great! I’m glad your credit card company was helpful! Thanks for sharing. Rachel
Ursi
Folks, first thing, report what happened to you to the FTC! The FTC successfully sued these companies, under different names, in 2015:
Here’s a link to that lawsuit:
https://www.ftc.gov/system/files/documents/cases/160625auravie-cmpt.pdf
Here’s a press release related to that lawsuit with a link for filing a complaint and the phone number to call:
https://www.ftc.gov/news-events/press-releases/2015/06/ftcs-request-court-temporarily-stops-online-skincare-marketers
I fell for this scam myself. It was with Revived Youth skin cream and eye serum. It was advertised as free samples, pay S/H only. Within 2 weeks, I received the product and the next day, I was billed close to $200. I called and cancelled. They told me the trial period began the day I ordered the samples, not the day it shipped.
I called back two weeks later asking when I was going to be receiving the product that the billed me the $200 for and they then told me it was for the samples I received! Tiny bottles!
I have since canceled my credit card and my bank is investigating.
I will be filing a complaint with the FTC as should all of you who have been scammed.
By the way, my invoice for my samples had no return address and no company name. In addition, two different companies appeared on my credit card statement:
OVL My Daily Skin
NCO Simple Skin Rinse
I found a terms and condition online for My daily skin, and there is another company listed at the bottom called “Optimized Ventures LLC” in San Bernandino, CA.
http://mydailyskin.com/terms.html
These scammers are skilled.
Resist! Fight back! Call the FTC!
Rachel Vrabel
Ursi, thank you SO much for sharing these links. I’m actually speaking to a news lady today about a story and I’m going to give her these for her research. Thanks!! Rachel
lena
THE FACEBOOK COMMENTS BELOW THE PAGE ON TESTIMONIALS ARE FAKE ACCOUNTS, CLICK ON THEM , SAME PEOPLE, SAME PHOTOS AND THEY POST AN AD SAYING THIS WAS ON SHARK TANK OR THIS WAS ON SOME OTHER SHOW SHOWING CLIPS OF THE SHOW, ITS PART OF THE SCAM,
CELEBRITIES NEVER ENDORSE ANYTHING , ONLY ON THEIR OWN PRIVATE INFOMERCIALS, OR QVC, SO NEVER CLICK ON A WEBSITE AD TO BUY ANYTHING, DO ALOT OF RESEARCH N FORGET TRIALS, ITS A SCAM TO KEEP BILLING YOUR CARD.
Karen
I, too, was scammed. Just spent three weeks dealing with Nuvajen Gold and (the added on) Bella Essence. I saw the ad on FB for $4.95 plus $1.99 shipping. I paid for the shipment on my November credit card for $11+. Then I got another package at the end of December. By that time, I realized the scam and had already been billed again for my January credit card. I called the company, cancelled. I cancelled my credit card. I asked for dispute forms from MC. I contacted California Attorney General. I contacted the California Better Business Bureau. After the second letter from California Business Bureau, the company refunded my $400. I AM SO GRATEFUL!
Rachel Vrabel
Karen, great job, good for you! You took all the right steps! ~Rachel
Jimmy Cracks Corn
SCAM – by the time you get your package they already charge you $200 and it’s too late to send back for a refund even if unopened. The cream arrives with no invoice or paperwork this is 100% Consumer Fraud!!!
Rachel Vrabel
Jimmy, your email is bad, I just tried sending you a private message. Which free trial scammed you, what’s the name of the product on the container? Thanks, Rachel
Christine
I just wanted to add to your list of scams, and alert everyone to be aware of any wrinkle creams/serums advertised as being Christy Brinkley’s miracle skin secret “as seen on Dr. Oz”. I ordered the free trial size for $4.95 (shipping) just like everyone else. Here’s what threw up red flags for me:
? I did not receive a confirmation email for my order.
? Package arrived in plain, unmarked, bubblewrap envelope.
? No product info, no “Christy Brinkley” mentioned at all anywhere, nor was there any company logo/return address with the shipment.
? The “trial size” was actually a full size amount for $4.95
? There was no info on reordering, no other products to buy, and no email address or telephone number to contact them.
? No one ever contacted me after I received the product to follow up or sell me anything else.
? The charges on my credit card came from a different company and the name of the product was completely different from what was on the product label. Still no reference anywhere to Christy Brinkley.
? The product didn’t miraculously remove anything except money out of my pocket!
I did contact my credit card company and they did attempt to contact the fake telephone number on the billing statement. The bank did refund my $4.95 and filed a fraudulent claim. My card is safe from any further charges, which I suspect was going to be for the full size I did receive as well as any recurring monthly charges as you have described.
Thank you so much for your blog. I stumbled upon it yesterday as I attempted to look up the information on my “trial offer” and to revisit the “miraculous” claims. I would no doubt be worse off if I hadn’t, instead it seems I scammed them!
A J.
Bisou: Just got off the phone with fraud unit of our credit card company. Thanks to your site, we interrupted two 94.95 charges on our credit card for Bisou eye cream and moisturizer. My husband had filled out what looked like a survey for Comcast, offering $70 in product for just a shipping charge of $3.95, for completing survey.. He chose the eye cream. Wondering how this cream was rated, I googled it and, what a nasty surprise about their unauthorized use of credit cards. Looked at our statement online, saw the charges, and, during discussion with credit card company, something clicked in their system and they saw it was fraudulent. And are sending new credit card.
Rachel Vrabel
AJ, glad I could help!! I love stories like yours where you’re able to catch it before being taken for hundreds of $$$. ~Rachel
Ashley
My husband just fell for this scam as well with beauty wrinkle reducer. Our card was charged $99.95 on day 12. The first number he called he was told there was no record of him in their system and gave us another number. So he called that one and explained to them that we wanted to cancel because the product was not working and caused my skin to break out into a rash and that it burned when it was applied. Their reply was, “Oh, that means it’s working!”. That’s when I knew that it was not going to be easy to get our money back. The guy said that it was our fault that we did not read the fine print (even though it says 14 days, not 12) and we are not eligible for a refund. My husband foolishly accepted that as an answer and hung up. I was not about to go down without a fight so I called back and demanded that my money be refunded otherwise I was going to report them to the BBB and have them investigated for fraud. I was put on a brief hold and was told that he talked to his manager and that I would be getting a full refund. Right after hanging up with them I called our bank and had our debit card canceled and requested a new one be sent. We also put a block on our account so that the company can not charge us again. Our bank said that if we don’t receive a refund that they will work with us to replace the funds. Not sure how these nasty people sleep at night!
Rachel Vrabel
Ashley, *HIGH FIVE*!!!! Good for you. You have to play hardball with these a-holes, for lack of a better term!! Keep an eye on them. ~Rachel
Across71
I am going through the same free trial nightmare with Skin Refresh. (Skinrefresh.org) They offer the Eye Sensation as well. I called and canceled last month and received another charge today. I will not fall for this again!
Kathy
I ordered the trial for Revita Youth Cream and Revita Youth Serum and was only supposed to pay the shipping and handling charges of $4.94 and $5.94. I printed out my Order Receipts which clearly state”14 Day Trial, No Commitments”. On checking my credit card statement today I was shocked to see additional charges posted 2 days ago for $89.97 and $85.94. Description on my bank statement shows charges as “JLL*Elitewrinklecream” with phone number 888-563-0084 CA and “SLL*Nureviveeyeserum” phone 888-341-2479 AZ. Initially I spoke with my bank who issued my credit card and filed a charge dispute claim; they closed my card and will issue a new one. I called the first number and spoke with an agent (Kathy?) and informed her that other that the shipping and handling charges for the trial size that I did not authorize any additional products or charged. She states that since I did not “Cancel” they are billing the full amount. I read to her the statement on my Order Receipt re: 14 Day Supply, No Commitments and she stated they had sent a 30 day supply. Told her that the package received contained no invoice or information. The printing on the bottles is extremely small and I was unable to read it. Told her I had already contacted my credit card company and filed a disputed claim. She said that she would decrease the amount charged on my credit card to 80% of the charges if I canceled my credit card dispute claim; I told her NO I don’t know her and I trust my credit card company. She made a sarcastic remark about my eyesight and inability to read – I hung up. After I calmed down I called the second number above and spoke with Germaine. He stated that my account shows I spoke with another agent and my account has been closed. I did receive emails this afternoon stating that both orders have been canceled and they have issued full refunds for both accounts to my credit card. I would suggest that everyone keep copies of receipts for anything that you order online; I believe that the wording on my order receipt would have been/be sufficient for the credit card company to deny their charges. I figured that when she offered to “only” charge me 80% if I canceled my credit card dispute claim that this definitely was a scam and they didn’t want to deal with the credit card company . Be aware and keep good records.
Dottie Bedford
Scam. You order cream for $4.95. After less then 16 days $99.15. Plus $86.15. Total $181.30. I am so disappointed in this company. I called and was told there was a claim that states this money would b taken out. I CANT find it. They said they would refund me half This is a SCAM. I also have to say the cream is not GOOD. I want a full refund $ hope shark tank gets there money back. Oh that’s right we are giving the shark tank there money back. $188.30 each month from all the people that signed up Great way shark tank to drain all the people that watch your show & believe in what’s on the show SCAM. Please get me my full refund.
jesee
“From a Beauty Wrinkle Reducer Employee” Hi everyone, First of all,I am not at Estates. I worked for a call center taking call from you people regarding this products: Beauty Wrinkle Reducer, Instant Wrinkle Cream, Nouvalift, Silky, Regalslim, neurofus or e, and some others. My job there was trying to convince people to keep the product and not giving a full refnd. I hate that cause I think it not the right way to make bussiness. I quit also cause i dont like lying to the people, this products dont work. My recomendation for all of you whi have been charged for the 89.95 or 99.95 or both, is not start a dispute or chargeback. Now this is the thing, if you send the product(s) back, you wont have the full amount of the money cause they have a restocking fee. i was oblied to give a full refund if a person threatened to call to BBB. that is pretty much the best way to get all your money back. Beware the trial period starts when u placed order through the website and not when you receive the products. You need to call before this 14 days and not on the day 14th. and please try to understand the agents on the other side of the phone. we were working 8 hours per day, with more than 15 products to handle. only one computer, only 2 supervisor who never wanted to take a sup call, and with the goal of making al leats 40% of retentions, that means, no cancellation or full refunds. Sometimes you dont understand our situation. In most of the cases i was always willing to help. at the end, you have to understand that the Terms and Condiitions have all that information, and i consider is your responsability read all those stuff.
Rachel Vrabel
Jesee, wow, kudos to you for having the guts to share this with all of us! I really appreciate it. I’ve never had an actual employee (ex employee in your case) comment about the truth behind how these places operate. I can sympathize with you, you are trying to make ends meet and were just doing your job. I can imagine working for such a place would take a toll on you since you’re basically taking calls from upset customers all day who feel like they’ve been scammed. What an incredibly hard job! I’ve always told people to threaten to call the BBB and contact their state’s attorney general’s office or ask to speak to a supervisor if they get the runaround on a refund. The problem with these creams is that they don’t make their terms and conditions obvious, as you know. You have to scroll all the way down to the bottom of the page to read it, and most people don’t. Most people are used to it being disclosed right next to their purchase. Anyhow, it’s not your fault and again I really appreciate you taking the time to leave a comment about this. Many thanks to you!!! ~Rachel
Ellie
Revived Youth is a scam! I found out the hard way. First time this has happened to me. Ordered for what I thought was a one time purchase for $4.95 for Revived Youth Face Cream and $4.95 for Revived Youth Eye Serum on January 1,2017. Now they tried to charge me $97.21 and $92.30! thank goodness the fraud dept. at my bank caught on and declined the charges. I called to “cancel” and ending up hanging up on the guy. He called back and my husband threaten to file a complaint with BBB and would sue him if they attacked our credit. He first offered to reduce charge by 50% then to 19.99 and then wanted us to ship the crap back! I did get 2 emails to confirm cancellation and they will credit me for $29.95 for Derma Refine eye serum that I was dumb enough to order. To top it off, I have a blemish on my face from using these products.
Lane Eckis
Such a scam, called them within 14 day trial period, and like everyone else kept saying (after they got with their financial dept) yeah right, some kid in his dorm room, he could give 35%, 50%, and I got irate. I had the proof of the order date, bank date, etc., and was going to either stop payment, turn them over to the BBB and file a fraudulent claim on them on top of blasting them on various sites. Their website is full of typos, and very unprofessional. I must have had a weak moment when I ordered the trial. DO NOT fall for this cream.
Robin
I stupidly ordered from revived youth….never noticed the trial 14-day info (and I always look for that stuff too, I never remember seeing ANYTHING about getting charged the full price. Saw two charges (both for over 90 bucks) on my bank statement over the weekend…emailed but just got off the phone with them. They agreed to cancel and refund me 50% (but the refund email I received is only 50% of one of the 2 products). I received a cancellation email at least. Told the guy I was going to file a claim with my credit union (I paid with a combo debit/cc from my credit union) and he said that it was fine because the terms and conditions would protect them or something. Do you think I will still be able to get my money back from the claim? Ugh this is so annoying, I don’t have 200 bucks to be spending on creams!!
Rachel Vrabel
Robin, you may or may not be able to get a refund. Your best best is to file an official fraud dispute with your credit card company for the portion you bought it on your CC. Debit card is considered a cash purchase with most banks. Good luck! Rachel
Robin
My card is a combo debit/credit card so I’m protected. I filled out a cardholder dispute form and focused mainly on the fact that the terms and conditions say that the products can be returned for a full refund, but when I asked to return them on the phone they told me I couldn’t return them.
Rachel Vrabel
Robin, ahhh OK, I was wondering about that. That’s a good feature to have with your card. Good luck with it! You can also call them back and threaten to report them to the BBB and your state’s attorney general’s office unless they give you a full refund. Sorry if I already mentioned this. I reply with this advice on a tons of emails every day. 🙂 ~Rachel
Robin Schuh
Haha I already wrote a report on the BBB site… Another girl had done it and they commented on it saying they sent her all the return info for a refund, so hoping I get the same response.
Rachel Vrabel
GREAT! smart lady. Good luck! ~Rachel
Patsy
Answered a trial ad on dr oz anti wrinkle cream
Gave my details mobile no email address and bank details
Fortunately saw the scam reports called the bank within 15 min cancelled my card
Am worried about my email an mobile no being out there
Can they do anything with this info
Rachel Vrabel
Patsy, it would still be a good idea to cancel with the cream manufacturer, I’ve seen people get collection notices in the mail months down the road. It’s just a precaution but you’re probably still going to get that cream in the mail. If you get it, let me know what the name of it is and we can check my Skin Care Free Trials – Cancellation Numbers list. If and when you do call them, don’t give them any other information other than your name and email to look for your order. They’ve asked people to send in their bank statements so they can find orders! Just be careful. ~Rachel
Patricia
Dear Rachel
I have found the correct tel no on agelessspin
The other eyebringup does not exist as I have searched on google
Will let you know tomorrow what the outcome of my tel call is
Thanks
Patricia
Rachel Vrabel
Hi Patricia, thanks for your comment. I haven’t heard of Agelessspin or Eyebringup. Can you share the phone numbers with me please so I can add to my Skin Care Free Trials – Cancellation Numbers list? And is that the name of the creams on the containers or the companies who billed you. Let me know the names of the two creams as they read on the containers if so. Thanks a bunch! ~Rachel
Patricia
Good Rvening
The tel no of agelessspin is
08001422983
Regards
Grace Bedoya
Also scammed on Dec 9/16 with a free sample of a 1 oz facial cream by Abella Mayfair (from Toronto) for which I only accepted to pay shipping – no 14 day trial or anything like that. The product arrived a few days later in a box that included an additional o.5 oz tube of the same brand that I did not order. I checked my cc statement today and I found 2 separate shipping charges ($3.95 and $6.70, respectively) from 2 different companies out of Nevada, OPC Diamond Beauty and Skin Beauty – London. Dec 23 OPC Diamond Beauty billed me $99.95 and on Dec 25 Skin Beauty billed me $89.95. On Jan 10/17 I was charged another $99.95. By Monday, having read this blog, I expect to find a similar charge from the second company. That will add up to $400 in one month for a free sample! My Bank gave me two phone numbers for the two billing companies. I found a third number on this blog for the manufacturer. Guess what? All three nu bers have the same recording … “This is Ann in customer service … Our hours are … Monday- Friday.” Today is Saturday. My bank will not block future charges unless I get proof of cancellation and will not reverse charges.
Rachel Vrabel
Grace, thanks so much for your comment, and I’m so sorry you’re in this mess! It infuriates me. It’s completely deceptive and misleading. I see I do have the phone number for Abella Mayfair on my list, would you mind sharing the name of the second product? The name on the container..and the phone number. I’d love to add these crooks to my list! Did you ask to file a fraud dispute with your bank? Usually the credit card companies are more helpful, maybe you used a debit card and are just dealing with your bank, not sure. These fraudulent business will not email you a confirmation of cancellation 9 times out of 10…so it’s really hard to give your bank proof that you’ve cancelled. Good luck! ~Rachel
ina Brinkmann
I saw this Korean cream Alicia on Shark Tank and was fascinated.I ordered the free trial and paid $4.95 for shipping.Then I FOUND YOUR BLOG, literally 2 minutes later. Obviously I just placed the order but I was hoping to find out how to immediately stop any possible other charges, after the 14 days trial is over? Can someone help with advise? I am calling my bank right away, too.
Rachel Vrabel
Ina, wow I can’t find a number for Alucia Skin care free trial anywhere! I can find plenty of offers for it, but they all flip to the Coal wrinkle cream scam links. Try logging into your bank and look for the s&h charge – see what company name they billed you under and get back to me, I may be able to find it that way! You may have to file a fraud dispute with your bank but usually they will still want you to try and contact the company. That’s B.S. it wasn’t on shark tank, just a lie to get you to buy it. If you do find a number, would you please share with me? This is a new scam I haven’t seen and I’d love to add it to my Skin Care Free Trials – Cancellation Numbers list. Thanks! ~Rachel
Carla
Hi Rachel. I’m being scammed and given the run-around. Ordered the trial samples of Beauty Wrinkle Reducer and Beauty Wrinkle Cream (totaling $3.95) from an internet ad featuring Dr. Oz and glowing comments from satisfied customers. Received the product and have been using it for about 10 days with absolutely no visible difference in my wrinkles or skin’s appearance. When the products arrived there was NO paperwork in the envelope – not even a shipping invoice. A few days later while on-line I saw another ad for a different wrinkle reducer. Clicked on it to see what it was all about and even though it was packaged as an entirely different product, GUESS WHAT? It had the exact same glowing comments from the SAME satisfied customers. Right there I knew there was something really wrong going on. That was confirmed when today my bank notified me of suspicious activity on my debit card in the amount of $99.95 from GUESS WHO??? Beauty Wrinkle Cream! My bank has not paid the amount and has put a “hold” on my card until I tell them to release. The bank gave me the phone number they found for this business and I called the number to straighten this matter out, cancel any further shipments (that I never authorized), and to never contact me again. GUESS WHAT? They said they couldn’t locate me in the system – that there was no record of my account, AND that in order to “find me” I would have to email them and send a copy of MY BANK STATEMENT! Asked to speak to a supervisor but was told that I couldn’t do that until I sent a copy of my bank statement. What a fraud this company is. Sorry this is so long, but I want any prospective customer to have this information so they don’t fall victim to the same treatment I am receiving. Here’s the information I have: Beauty Wrinkle Reducer; 1812 W Sunset Blvd. #34, St. George, UT 84770 (855) 511-1244 and Beauty Wrinkle Cream; 518 Old Post Road, Suite #144, Edison, NJ 08817; (855) 511-1244; and the number given to me by my bank (800) 803-0732. Email [email protected].
Guess I’ll be getting a new debit card with a different number!
Rachel Vrabel
Carla, thank you so much for sharing your story and the contact information for Beauty Wrinkle Reducer. You’re like the third person today commenting on this particular scam. I’m going to add the phone number you gave me to my list, because they are different from what I have. I’ll post all of them! Thanks and I hope you can get this cleared up with your bank soon. Un-freaking believable that they asked you to send your bank statement – hell no! Good luck! ~Rachel
Joyce Kamm
Bought a “free” trial of Skin Element from Beauty Impressions. This company is unethical and a scam. This was not a free trial offer as stated. This was a two week trial. Thirteen days after my initial 99 cent free trial charge, my credit card was billed $97.83!!!. I didn’t discover the charge until 5 days after this. I called to see why I was charged and was told my two week free trial period was over. Asked for an RMA number to send product back and was told they will give me refund MINUS a 20% restocking fee.
Their website states “If you are not totally satisfied with your Beauty Impression purchase, simply return the unused portion to the place of purchase within 30 days for a FULL and easy refund (less S&H charges).” Nothing is mentioned about a restocking fee. See bottom of page: http://beautyimpressions.net/product-category/skin-care/
This is an unethical company. Someone should file a lawsuit. They didn’t even wait two weeks to charge me $97.83, it was 13 days. Livid!
Rachel Vrabel
Joyce, thanks for sharing the info on Skin Element. I do already have them on my Skin Care Free Trials – Cancellation Phone Numbers list, but I’ve added a second number from the website you provided. Thanks so much!
Roberta Hause
Kelly’s product may work, but her website is unethical. She says nowhere that when you pay for shipping for the trial, that you will be billed monthly every month unless you cancel right after your free trial arrives in the mail. I filed a complaint with the BBB and notified my bank to cancel all claims from L’Amour Skin Cream (Kelly Rippoff). My bank paid the remaining 44.95 balance. The product will sit on my shelf because I have lost all trust in the woman behind it and how she is running her business. Who knows what toxic chemicals she is using, she can’t be trusted to tell the truth. Anyone who would try and take advantage of hard working people like she does should be ashamed and should not have the opportunity she does to spew her opinions on anything. She has fallen into the cesspool of oxygen wasters known as the Hollywood elite who are uninformed, over-opinionated, and out-of-town with the comman man. Don’t quit your daytime job Ms. Ripoff, you may be needing it.
Rachel Vrabel
Roberta, did you not read my review? This is all part of the scam, Kelly Rippa DOES NOT back these creams. These crooks lie and use her name and pictures to sell their crap creams. I get a lot of messages like yours, but trust me Kelly Rippa is not behind it. She makes millions as it is, she doesn’t need to fool the public with a wrinkle cream scam. Read the review you left your comment on. Hope that clears it up. They do the same thing to Dr. Oz…. ~Rachel
Katz Wagner
First of All I only wanted one of these products the Rejuvena Skin. You automatically get signed up for the other whether you want it or not. I had a free trial of Rejuvena Skin shipping was $4.95 and Ageless Skin shipping was $5.99. I checked my account today. Rejuvena skin (1-888-415-9169) charged me $93.99 and Ageless Skin (1-844-902-1532) charged me 93.63. I called each one of them to get this canceled. I was only 1 day over 14 days. The 14 days start from the day you ordered it. I was only able to get 50% back from each of them. If you argue with them long enough they will end up offering you 35% back just keep telling them that is not good enough 50% was all I going to get and cancellation of my account. I told them I want nothing else to do with them. LESSON LEARNED FROM THIS.
Rachel Vrabel
Katz, thanks so much for sharing. I had both Rejuvena Skin and Ageless Skin on my list but with different phone numbers. I’m posting yours as second numbers. Sometimes they have them changed! ~Rachel
James
Received a 0.5 oz. tube for $3 in shipping and then hit for $99.95 a few weeks later. Hoping my bank allows me to refuse the charges
Rachel Vrabel
James, that sucks! Did you see that I have the phone number for Beauty Wrinkle Reducer on my Skin Care Free Trials – Cancellation Numbers list? Just in case you still need to contact them, it’s there. You would need to try and file a fraud dispute with your credit card company or bank, sometimes they’ll reverse charges and block future charges. Good luck and thanks for your comment! ~Rachel
Nicole
Never got my free trial and they
Kept charging my card after multiple calls. I had to cancel my card. They didn’t have the correct address! No sympathy for what happened. Stay away!
Rachel Vrabel
Nicole, that’s awful! Which cream was it? ~Rachel
Cid lopez
I just saw the boreallis scam deal this morning. I put my name and address and email , but did not give them my credit card number. I closed the page and went to work. Now I’m so happy I saw your website and educated myself on what’s really going on..my question for you is…can they send me or charge me anything withouth my credit card.?… Please let me know
Rachel Vrabel
Cid, good for you! They can’t charge you with out a card, usually they will bother you by calling you. Rachel
Laura
Same thing here. Paid $4.95 plus shipping for a free trail of a Shark Tank product, then called to verify it’s a legitimate company – only THEN was I told that I was going to have to pay $90 in 14 days for my renewal subscription. Never do they tell you as you’re purchasing that you’re signing up for a subscription. They wouldn’t even let me cancel the whole thing by phone 5 minutes later. I stil have to pay like $18 for the whole trial, which is probably the size of a marble. Dear Shark Tank, please make your product more legitimate than this!
Rachel Vrabel
Laura, I’m interested to know the product name on this one. It’s probably a scam and they just say it was seen on shark tank…just like all the other lies these scams come up with like it’s Dr. Oz recommend or Kelly Rippa is quitting her show to focus on her new skin care line. All B.S. If you can give me the name of the product along with a phone number so I can add it to my black list, I would really appreciate it. I’ve heard of the “shark tank cream” once before and it was a total scam. Thank you, Rachel
Barbara. Wilkes
Hi: Is Kelly Ripa’s new skincare not any good either? I see a free trial from “her” called Nouvalift Instant Wrinkle Reducer” and the other is “Luminis Advanced Skincare”?
I’ve been scammed before. They say she is dedicating her life to this fabulous skincare! It is another $4.95 shipping on my credit card. Then probably about $99 on my credit card – right?
Is her cream a scam too?
Thank you so much.
Barbara Wilkes
Rachel Vrabel
Barbara, this is a huge scam. Kelly Rippa does not have a skin care line and she’s not dedicating her life to any kind of new line! Please don’t believe these lies. These are people who make completely FAKE websites, use FAKE pictures and just LIE to sell their crappy creams. Don’t be fooled by these celebrity ads….all lies. Rachel
Michael Hoffman
Hi Rachel Vrabel, Thank you for your work!! Yes I too got played with the “Beauty Wrinkle” company with their free trial of little tube of Reducer and llittle jar of Cream. Wow, are they all together in a franchise-type semi-scam “beauty” industry? Where’s the consumer protection oversight? Yeah…it’s true… me, a guy, got suckered into this shady world too. It’s okay for you to have a laugh, I’m kinda laughing at myself for being more of a dumb*ss than I might typically be. Why would I even care about all my smile lines? To “look younger” I guess… I usually prefer much cleaner ingredients natural skin stuff anyway. The part that makes me really wince is the cost…89.95 and 99.95 for a little jar and a little tube. Damn!! I was unaware of the scam until I recently got another tube of reducer in the mail, and then chanced upon your website, then checked my bank statements. I got the ‘oh crap!!’ and the ‘they got me good’ sinking feelings at the same time. I missed BOTH windows, the initial (from Nov 18) 14 days to cancel AND the 30 days to return product. Today, I called on the recent (Jan 5) charges and got the sub cancelled and “will get fully refunded when I return both of these items”. But it appears I have no recourse on the earlier ones, ouch!! I’m trying to pay Down my credit card not rocket it Higher!! The man was friendly, I was firm but very polite, explaining I wanted to cancel & return, and I’m also dissatisfied with the products. He offered to give me up to 50% discounts to continue, I said no thanks, please cancel & refund the charges, he did, explaining it’ll show up 5-7 days after receipt of the returned items. He gave me RMA #’s to put on my pkg and I can call them with tracking #’s to ensure good records. I’ll keep you posted if there’s any problems. Any advice? Also I didn’t see the ‘Beauty Wrinkle Reducer’ company on your list so here’s the # as listed on my charge statement (show up as Skinserum and BellaLife, confusing at best) 866-506-2167. Again, Thank You Rachel!! Happy New Year! – Michael -maybe a knucklehead but very nice guy who actually learns! haha! 🙂
Rachel Vrabel
Hey Michael, sorry you got caught up in one of these awful scams. And I really appreciate you sharing the phone number, I’m adding it to my list right now! You may be able to get a full refund since you used a credit card. Call your credit card company and request that they file a fraud dispute. Sometimes they will refund all your money and put a block on those jerk offs, for lack of a better description. 🙂 Thanks so much for your comment. ~Rachel p.s. No reason why a man shouldn’t want nice, plump skin with fewer wrinkles!
Janice Ragsdale
I just ordered a trial order from the same company, in which it said the cream was a skin rejuvinator and invented(?) by Kelly Rippa. Yes, it included a picture of Dr. Oz and several well known people who used this product. Unfortunately I ordered this item for P&H only without writing down the name of the company or a phone number. How can I cancel this item before I get ripped off? Thanks.
Rachel Vrabel
Hi Janice, there are several that have used Kelly Rippa and hundreds that have used Dr. Oz. The most recent one that I know of that uses Kelly Rippa is Revived Youth Cream (800)836-0752. But I can’t say for certain this is it. Google “Kelly Rippa Skin Cream” and take a look at through some of the MANY fake sales pages that come up and see if anything looks familiar. You can also call your bank and find out the name of the company who billed you the s&h small fee and see if they have a phone number. They always bill under a different name. Good luck! Of if you receive the cream soon, tell me the name on the container. ~Rachel
Daniela
Image Revive eye serum.Paid 1.47 and 6 07 for shipping and handling .I received the serum and pending charges of147.00on my visa.Called Visa an they gave me telephone nr.1888 429-1753 to close the account.I did but they can only give me 107dol back and 15 days until the acc.will be closed?If they take money after that to call Visa and they will take care of this.So I am waiting for the results.
Kaye
Hi Rachel,
Can you please tell me if the ECOMAXX ageless eye serum and advanced wrinkle is a scam? I have received my free sample but couldn’t find anywhere it said anything about a recurring monthly charge. Also, do you have their number in case it is a scam? Thank- you
Rachel Vrabel
Kaye, they’re going to bill you on the 14th day about $90, day 1 was the day you ordered. I couldn’t find the number, all their links are flipping to new cream scams. File a fraud dispute with your bank, and they may have a phone number on the back end for Ecomaxx, and you’ll see the s&h fee is probably billed under a different name. Rachel
Kaye
Rachel,
Thank you so much for your response. I did find the number and here it is 1-800-793-8967……..this is for the ECOMAXX eye serum and skin cream…I was able to cancel or at least they said it was canceled and gave me a cancelation number.
Kaye
Rachel Vrabel
Kaye, thank you so much for sharing this number! I have a list of over 300 of these cream scams and I’m going to publish as many phone numbers as I can! Thanks again, and I’m glad you got through – keep a close eye on your credit card statement. ~Rachel
Jean
I am 82 and living on Social Security. I ordered “free” samples of Rejuvena Anti-wrinkle cream along with an Eye Gel just for a shipping cost of $9. I got two products and they work very well. I got an email a few weeks later with an invoice for $101 for each of the 1 oz. jars. I thought that was for future orders, so I called and tried to order just one of the products instead and got a lot of double-speak and just canned talk. They offered a lower price, but I told them I only wanted one of the products. They went on and on about that the two had to be used together. So I told them to cancel the order. A few days later I found that the bills I got by emails were for the “free” samples. Then an order came with two more little jars. I called to return them and they said they had no return policy. I asked to speak with a supervisor, but she said there was no one there, but there would be one there in an hour. So I called back in an hour and they said there were no supervisors there. I just checked my credit card and they charged the “reduced” amount of $35 each for the two items that I had told them to cancel. I will not return them because I don’t believe they will give me back any money. I am devastated and don’t know where to go for help. I I just checked the website and found a completely different product listed “free”. I certainly will not order anything “free” on line any more.
Rachel Vrabel
Jean, I’m sorry this happened to you and this is an all-to familiar story I hear daily. The phone number I have for Rejuvena is (844)902-1523. It may or may not be a good working number. You could try filing a fraud dispute with your credit card company and explain the situation. Sometimes they will refund your money and put a block on them for further charges. If you used a debit card, it’s not as easy but you can try filing a fraud dispute with your bank as well. Just make sure this company has you cancelled so they don’t send you anymore. Good luck, Rachel
Betsy
HELP! I ordered the trial size combo of face cream from “Prime Time Naturals” and seem to be in the reoccurring monthly payment scam. My bank has been involved but also recommended I call the company to cancel- which I have done on numerous occasions. However, when I called the company they stated they have no record of me- not through my address, the last four digits of my cc, nothing. How do I get out of this now???
Rachel Vrabel
Betsy, I’m sorry but I can’t find anything under Prime Time Naturals. Is this a skin cream? You may want to file a fraud dispute with your credit card company or bank, especially since you have no way to contact them. They may have a number on the back end. ~Rachel
Betsy
Thanks for your reply. I’ve actually done more research and it’s “Premium Brand Skincare” and also have the phone number. However, my problem still remains that they claim they have no record of my ordering anything from them- yet I continue to be charged! I have issued two investigations with my bank, so I may just have to get a new card so they can no longer charge me.
Rachel Vrabel
Betsy, thanks for the update. Sounds like you are doing the right thing by getting your bank involved. These crooks make it virtually impossible to reach them for the precise reason so they can keep billing you. It’s outrageous. Good luck and I hope your bank can resolve it for you or at least block further charges. Getting a new card is not a bad idea. ~Rachel
Cathi Hayter
Totally scammed into thinking I was getting a free trial and only had to pay shipping. What a rip off.
$179.00 down the drain.
Ana
I order the Beauty Wrinkle Reducer ($4.95 trial sample). A few days later I got a call from the company saying there was some kind of issue and they wanted me to give them my personal information over the phone, at that time I told them I wouldn’t be giving anyone my personal information and that I wanted the order cancelled. A week later I got the cream. No paperwork, no contact info just a very small 0.5 fl oz tube of cream. The phone number on the cc statement didn’t work. Just got my new cc statement and was charged $99.95 for this tiny tube of cream and again, no valid phone number. When I managed to track down their number they said they don’t have a record of me saying I wanted to cancel. I asked for a supervisor / manager and was told none were available and no one to call me back.
HUGE HUGE SCAM – PLEASE BE CAREFUL
Rachel Vrabel
Ana, you could try filing a fruad dispute with your credit card company, sometimes they’ll refund all the money and put a block on them. Thanks for your comment. ~Rachel
Dea
I recently ordered a trial of Borealis skin cream and saw nothing about the free trial being over in 14 days and then being charged to the cost of 89.00. I called the company on the number on the box. 1-877-608-9650. They would not refund the whole amount but I got 50% taken off the charge. My credit card company is filing a fraud case for me. No matter what I did I was told that I would not win so I took half off to keep some of my money. I sure learned my lesson. This company is blocked from further charges.
Rachel Vrabel
Dea, thanks so much for sharing the contact info for Borealis. Maybe it’ll save someone else from being scammed. Sorry this happened to you. ~Rachel
Linda Maus
I fell for the same free trial. Nuvajen Gold. Showed up on bank statement under two different names with each name the folliwing 1.99 4.99 98.71, 99.01 4.99 1.95 . The name on bank statement was youth unleashed and youth sky high. I’m in the mugs if disputing the charges witj the bank in which they replied with screen shots (selective) that makes it appear that i purchased youth skyhigh serum and face cream. I called the number on the bank posting and got a no linger in service. However they now are in service. The youth skyhigh is listed under True Wisdom LLC. From a postoffice in mesa az incorperated on July 21,2016. They also show Agent address in Colorado but cant find them with a search. I would’ve never signed up for this. Theur number(if working) 888-597-3309. Please add to black list. Also where can i find your black list. Are any of the names on it or has anyine else been scammed by any of these company names.
Rachel Vrabel
Linda, thanks for sharing this info. I keep a spreadsheet of my black list but it’s not published. I’ll add these numbers to it so if someone emails me I can help them. Thanks!! Rachel
Aida m gaviola
I need an email add of this olp Magicskinfirm and spl wrinklevanishnow creams. I too am a victim. They sent me those items even I did not order and billed me, sad to say, am back home in Phils, so it’s costly to call overseas. I will email them to stop sending me this product in my prev. NJ address. Thank you.
Patricia Linscott
I fell prey to the DermaLife scam and received the trial serum and eye cream . After reading some reviews, and trying to find an ingredient listing, I called the number provided through my credit card when I paid the shipping and handling. Number is 866-280-2879 on the credit card statement, address on the product is 782 South River Road, St. George, UT 84790. They do have a phone number, likely Customer Service, at 866-293-6170 or 866-293-5316 and website at faceskinsupport.com that later revealed to be non-existant. Argued with the operator who kept saying she would extend the subscription 10 extra days. I informed her that there was nothing on the Free Trial offer indicating there would be a “subscription” allowing them to send additional product (FTC violation since no notice given that by ordering the “free trial” you were agreeing to anything else). It got a bit nasty when she wouldn’t accept that I didn’t want any additional product, I wasn’t interested in a subscription, and that if additional product was sent, it was without my authorization and I would have any credit card charge reversed. I eventually had to let her know that I was a regulatory attorney and would go after the company if they didn’t comply due to their FDA and FTC violations. She finally agreed to remove the “subscription.” Haven’t used the products yet, as I’m concerned there was no ingredient list, which is required by the FDA for all cosmetic products and after researching I’m not able to find an ingredient list. Your blog is 100% right on. The company actually has numerous websites. FDA would have a field day with their products and inappropriate drug claims that they make.
Lee
Thanks for the tips. I was scammed by the Neuphoric free trial offer, which also billed me for products I never received: MagneticSkin AND Energized Skin Aid. I did read the small print and unclicked the auto-ship option on the Neuphoric site – no mention of other products. Now I have to go to my bank on Monday and stop payments + call all three related companies and cancel orders. I am so upset! I will share your blog post and hopefully others will avoid the trap I fell in to. Neuphoric and the other two companies who have separate websites all share the same address at PO Box 20800 Fountain Valley, CA 92728 (Contact Us) though they show different addresses on their home pages. UGH!
Patricia Hedges
Before ordering trial offers from Nuriva and Renaderm I looked closely and didn’t find an expiration date but just in case I did save the Nuriva site. I just got my bank statement and there were two charges from another place, which I found out is a distributer. Luckily, one had a phone number, which turned out to be for the Nuriva so I called and was told there was a 15 day trial period. I questioned that and she said it was at the end of the page. NOT! I called back and asked for their email address and sent the link to them demanding a refund. This number is for Nuriva 1 855-396-1906. I haven’t found anything for Renaderm yet.
jackie
I cant believe this is still going on.surely there is someone high up that has the sense to put the end of this misery for so many people.i was lucky i got my money back.in uk.its ridiculous.jackie.
Pam Edwards
I did not know about the 14 day after charge and was charged for five months. I disputed through my bank, was credited, then debited later. How do l get my money back? Shall l use the 202 239 1207 civil lawsuit number? I am, a disabled veteran and can not afford this. Thanks.
Rachel Vrabel
Pam, I’m not sure about the civil suit number, that may have been spam. Your bank probably needs proof that you’ve cancelled with the actual cream company. I’m not sure why they would allow a charge back after refunding, that’s just wrong! Contact them again and tell them you want to file a fraud dispute. Rachel
Sheryl
Hi Rachel,
Glad I found your website. I ve just been recently scammed. I ordered youth revitalizer with youth serum. I can’tfind their number to call and cancel. Do you have by any chance have any information about this product? Would really appreciate it. thanks.
Rachel Vrabel
Hi Sheryl, I’m sorry you were scammed, that stinks! All of the products called “Youth Serum” or “Youth Skin” are all slipping to the Beauty & Truth free trial, so they’ve either pulled it, or changed the name. I would look on your bank statement to see what company charged you and see if there’s a number. They always bill under a different name. If there’s no number, or you can’t get through, file a fraud dispute with your bank or credit card company. A lot of times they will refund everything and block further charges. This usually works out better if you used a credit card since debit cards are considered cash. Good luck! Rachel
Joe Simmon
I purchase a free trail pruduct back in 2014 for my wife and they charge me more that 589.00 dollares .i tried cancel but they kept hanging up, and on may 21 i recieve a email regarding a check for me for the amount of 50.000.00….. dollars i thought it was a joke but i contacted the number whitch it was 202-239-1207 officer Jeo Maxwell and it turned out to be a civil lawsuit so if you purchase any of this items between 2014 and 2016 there probably a check made out to your name.
Revita Eye, Revival Beauty Cream,
NuPlenish Skin, Vitier Beauty,
L’Envi Moisturizer, Eyetensive,
Montecito Eye Serum, R3flection,
Sparkwhitening, Whitening Coach, Vydox Plus,
alexi angelino
Got scammed. Feel like total idiot. I figured it out only after being charged the 97.21. I was really dumb though and also order skin moisturizer cream for another 97.21!!! I canceled as soon as I knew I had been scammed or they would have sent me more each month for the $97.21 x 2. I am a cancer patient and just wanted to look better and thought it was a good deal. I only get $450.00 a month from SS…they are scammers too. It was a huge hit for me and all I could do is cry.
Faith
Scam of 14 day trial for $4.95 S&H times 2 then they charge $90 times 2 30 days later. This company is Tampa FL. They are refunding the October shipment but will not take the September shipment even though its unopened. This product was supposedly used by Kelly Ripa. I’m sure that BS though.
dee herring
I recently ordered sum 2 jars ov face cream from their website.it was supposed 2 be a 14 day trial period,@ a cost ov £8, there was No mention ov any free charge after the trial period.I was then charged 2 lots of £89.95.when I called their customer service number ispoke 2 a guy called Eric,who had a very snotty attitude &said I could not have my money back because I had signed the agreement. I will b going 2 the cab. So don’t get caught up in this scam.
Patricia Lyn
My friend had this happen to her for a 30 day trial. Would you know the phone number for the Borealis anti-aging face cream? Thank you.
sandra
I just signed up for clair skin care beleiving it was joy behars line and that she was leaving the view.when i clicked to see when she was leaving I seen that this was all a lie. I emailed to cancel and cot a confirmation number for one of the two.Ican’find their number anywhere can you help. sent another email to say don’t send me the “freee trial” and remove charges for shipping. as I will report you to the Sate Attorney General. any further info would be appreciated
Rachel Vrabel
Sandra, I was able to find the phone number for the Clair Skin Care free trial: 1-877-743-1783 and their email is: [email protected]
Good luck, Rachel
Branka
I purchased Facial Revive and Invigorate as 2 free trials. Just received them are these also scams?
Rachel Vrabel
Branka, these companies are going to bill you separately on either the 12th or 14th day for about $90 each. Day 1 is the day you accepted the free trial. It’s only free during the “free trial” period, which for these you mentioned is going to be either 12 or 14 days. So yes, I’d say these are exactly the same scams as I write about. I can’t even find numbers or good websites for these anymore, so they’re already flipping the links to new creams. I would contact your credit card company and see if you can file a fraud dispute and block charges, unless you’re comfortable with their arrangement. Rachel
Branka
Thanks Rachel. Have cancelled my credit card how on earth do these companies get away with this. Beyond belief
Kathy
Yes I am one of the unfortunates. What a wrinkle cream co.sent me was a joke. They looked like samples. I had no idea that this was a scam. I did disbute…I called this company and they refuse to take the products back. So I’m out almost $200.00. My credit card co.can’t get my refund back. So ladies…don’t do it ever!!!! Yes…every thing is in small letters. They are crooks!
Susan Wagenbrenner
I, have tried several of these “scams”. There was one, called luxe skin, comes with bel lease, under eye cream. This luxe skin, is the one that actually did tighten my skin. The under eye cream, didn’t do much. But, although the address is a 855 number, in Ca, the people that answer the phone, have an Indian accent, and we’re very rude, when I questioned them, about their automatic billing, even after I told him, I had cleared it with my credit card co. He, cancelled me, didn’t believe me, not that I could afford it, but this one did work! Don’t, know how safe the ingredients are, has Syn Ake, Malus Domestica, Aqua, hlycerine
Leila
This is a scam of a marketing scheme.
They’ll ship you the product but to cancel is a journey that is just not worth it.
They don’t pick up their calls, which is the only way to cancel, and
when you leave a call back number they don’t call you.
If you don’t cancel within 2 weeks they charge you +$80.
Called to cancel, was given a very unprofessional attitude.
Zannat
is skin amour serum good for wrinkle ?
Rachel Vrabel
Zannat, to my knowledge Skin Amour is one of those short term free trials that I warn about. Check out Kollagen Intensiv for a good anti-aging cream. It’s my fave! Good luck, Rachel
Karina
Hi Rachel! thank you so much for all your advises. Unfortunately, I made the same mistake as the other people who have been written on this blog. My question is, I read the thing about charging full price after the trail is over. I called them to cancel the trial and they told me that if i do that they are going to charge me $10.00 fee for early cancellation and also, i need to return the product. They gave me the option to extend the trial and call them back in two weeks if i don’t like the product or i don’t see any result, they assured me that I won’t be charged for anything neither shipping or a full price after the trial is over. Should i believe them? or should i do anything else? Please I’d appreciate your advise on this.
Rachel Vrabel
Karina, these people are crooks. Don’t believe a word they say. If I were you I would demand they cancel without charging you a $10 cancellation fee. If you are within the 12 day trial period, they should not charge you anything! Day 1 is the day you ordered. I would call them back, or call your credit card company and ask them to file a fraud dispute. Usually they will block any further charges and you won’t be giving them any more money. Don’t give them your credit card number again if they ask you for it! Rachel
Cindy
Where do you call to cancel the subscription???
Rachel Vrabel
Cindy, there are hundreds of these cream scams. What’s the name of the product? I have a black list of over 250. Rachel
Me
Sharon If you are looking for RENEW/DERMA the number is (877)498-5939
Lisa
Don’t do it!! I’ve now been charged for the 2nd time, even after receiving a cancellation email. I’ve now contacted my bank and disputing the charges. Dermajur and Rivitasense are the products, but the charges come under Beauty Solutions and Love your skin. I’m sure all of the scams are the same, just different names, like the article states. Never did I see anything about being charged after the shipping of the free trial.
Rachel Vrabel
Lisa, yikes! Thanks for sharing the names of the creams AND the names they’re billing under. If you happen to have their phone numbers and could share them here, that would be great. Those two are new and not on my list! I have a list of over 250 now…unbelievable. THanks! Rachel
Lisa
Oh my 250 of these scammers!! I’ve noticed Everytime I see an ad on Facebook, it’s never the same creams, the names are always different.
The phone number for both the creams is 855-573-4501. This is the number listed on the shipping notice you receive via email from Dermajur and Revitasense. This is also the number on the cancellation email…that didn’t seem to be valid, since I’ve been charged again.
Tricia
I keep trying to get the free trial with the 30-day trial of products and support, which breaks down to $4.95 total. When I try to finish the order, it keeps bringing me back to the previous page. Is this a scam or what? No even used the contact number to call them, and it was the wrong number, which really raises a red flag as I made the call directly from the website, womensbllog talk.com. Please prove me wrong that this 30-day free trial is NOT a scam.
Tricia McLaughlin
617-899-7321
Rachel Vrabel
Tricia, what is the product name? This one sounds fishy for sure. You can’t make calls from my website, so I’m not sure what you mean. Rachel
Sharon
Does anyone have a good number to contact this company? Please advise if you do. Thank you!
Rachel Vrabel
Sharon, the phone number I have for Renue Derma is (855)494-4440. Not sure if it’s the same company you’re looking for, as you spelled it “Renew Derma.” Could be different, they’re always slightly changing the names of these damn creams. If that doesn’t work, I would contact your bank to dispute the charges. Good luck! Rachel~WomensBlogTalk.com
Joyce
This is a scam, there is no trial you have to pay for the product in 14 days after receiving. This is not stated on the website.
I end up with $284.75 which when I called they are telling me I got 50% off.
This is a scam and should be shut down.
Tiffani
I tried to dispute with my bank ($79 charge and another $89) and my bank said they can not dispute charge!
Rachel Vrabel
Tiffani, well they suck. Better make sure you contact the company(s) who are billing you or they’ll keep sending it to you every 30 days and billing the same. What’s the name of them? Rachel
Lynda
I bought a “free” trial of HCF cream. I received it in April. I then never heard a word from them. On August 2nd they charged me $89.95! I called my credit card company and they said they would take care of it. BEWARE of “FREE” trials. I was scammed.
Rachel Vrabel
Lynda, did you check your bank statement for April, May, June and July? It would be unheard of that you sign up for a free trial in April and they didn’t bill you until August. You may find a charge for every month! Let me know…this is strange. Rachel~WomensBlogTalk.com
Lynda
Rachel,
I did check all my bank statements. I did again just now and no, there were no additional charges. I never received any other products from them except my original trial in April. I called my bank and they contacted the company and I have received a full refund from them! Yeah. I am one of the lucky ones. The website I originally ordered from has been taken down. Live and learn. The bank man I talked with said they get lots of calls exactly like mine. Wish something could be done about these people.
Maria
Nu Youth Antiaging – Yes, was lurred for free product, only paid distribution cost. Just received a charge 4 weeks after order with no product in sight.
No warning about 14 days trial on website, after this fully charged. I dont mind paying, if products were delivered.
This really feels like such a scam and so bullied to take your money. Just deliver a service or product if you take my money!!
Frances L
I too was suckered into the free trial with Aurora eye serum and anti aging skin cream. No where did it say that you will be automatically billed after 14 days, just that you were paying the shipping costs of the products. I called the 800 number from my bank statement and cancelled my subscription by am now out $180. I went back on the site and there is no where on there stating about reoccurring payments unless you scroll All the way down and click on terms and conditions, so like the above article states these companies count on this happening. It’s a shame really they will continue to lose business but I guess they really don’t anyway.
Makopa
I am one of those who were scammed into paying for trial aurelei products that were no never delivered to me. Regret I got the truth very late.
Flora Nelson
I was also scammed. I subscribed to a ´free trial’ to one product on one entry and was sent two different products from two different addresses – no company name. Email charged under serum and skin cream with no other details. The product name is BISOU and when I called Justin was very rude to me and told me my order was cancelled and that I would receive a refund for the postage paid.
I did receive the refund but not before a $93 charge was processed by the same charge company (presumably for the second item) – my bank had no details (name or phone number) for me. I just wonder how these people sleep knowing they are conning innocent people out of their hard-earned money.
A costly lesson and one that destroys the trust one has businesses especially on-line business.
Evelyn
I am so glad that I saw this page before Skin Restore could charge me full price. It was bad enough that they also sent a Free Trial of Eye Brilliance for only 5.97, which I did not sign up for. Beware! I had to cancel BOTH Free Trials. The rep kept trying to get me to continue with the face cream. He only agreed to cancel when I threatened to report them to the BBB. I got 2 confirmation numbers and his name, so hopefully this will be the end of it. I have learned my lesson…
jackie
Waiting for refund.my advice get on free number constant.hopefully the number where they take orders.i am annoying.constant repeat my self.they are fed up of me.hopeful refund tomorrow .will let you know.ring on private number as they get to know.
jackie
I got free samples with 2 companies.89 x 2.didnt receive anything
Rachel Vrabel
Jackie you should look for the company name on your statement so you can call them and cancel or file a fraud dispute with your bank. I’ve heard from tons of people who continue to get billed yet never receive the product. These people are crooks! Rachel~ WomensBlogTalk
jackie
thanks for reply .I have received approx. 26 pounds twice.i have on email that they are fully refunding me.weather they will is a diferant story.the bank is doing the investigation.really annoyed as tax was due out today.which I did have enough in til they took 2 89.95.payments.i let trading standards know.i tweeted with warnings.said I would take it to watchdog,police and mp.if I don’t get refunded in full..done a lot of shouting .the two companies which are the same company are radiantfeel.com.other is allurecream.com,i contacted dr.oz.letting him know.could he not stop the links to his sight.
martha griffin
Yes is all a scam, and yes I fell it twice I can’t remember the names of the products one was a cream the other a serum. the first one exactly after 14days they charge me $89 it was a big headache to cancel. And the second one years later I fell for it because of Dr. Oz post and the celebrities added credibility to it . The second one right after few days of use the product started given me symptoms and my eyelids looked red and dry… I immediately called to cancel ls a hassle to talk to anyone. And they tried to convince me to keep it for half the price, and to give it to someone as a gift. I refused and cancelled. I lost some money $4.99 plus I have to pay to ship it back. but I was able to returned the product and not be charge the $39.99. Don’t fall for it is all a scam!!!
Dora
Encante is a huge scam. When I purchased a trial size limited offer endorsed by Dr. Oz for $5.95, last Sept. 2015, they began charging me $98.71 a month after I gave them my credit card info for the $5.95, without my authorization. I only believed it because of Dr. Oz. I’ve read they use many celebrities to boost their marketing which are all lies. The eye cream is not FDA approved and not worth the money or headaches this hideous company will put you through.
Now July 2016, 9 months later, after I cancelled their hidden auto monthly billing – I’m sent a collections notice out of nowhere that I owe an additional $89.77.
They are now trying to extort money out of me by threatening to ruin my immaculate credit if I don’t pay them for something I have no idea for what. And I’m getting the run around with sneaky, confusing, unclear explanations with Encante reps, including another different company whose phone number was with a company called “Golden” that took the money from my account, including another charge from a third company named “Voy”.
In 9 months, they have made no effort to contact me to provide an invoice to support their claim that I owe them money. They have my phone number, e-mail, home address, ATM card, and to my shock, according to my file on the online Collections company, they also have my IP address!
I’m assuming they didn’t charge my credit card (like the did before) because I could dispute it. But I can’t dispute collections.
I just looked Encante up on the Better Business Bureau – their rated an F with scathing reviews. I don’t know what to do. I already cancelled them 9 months ago and they’re forcing me into paying a mystery balance for something I have no knowledge of. I feel helpless and I cannot believe they can do this and I have no rights. 🙁
Rachel Vrabel
Dora, have you taken this up with your bank? If not, you need to file a fraud dispute with your credit card company so you can dispute the charges. If you have not done this already, do this right away. Don’t let these crooks ruin your credit. Rachel~WomensBlogTalk.com
Rachel
I just ordered the Dr Oz cream and I would like to cancel this order I can not find a phone number to cancel please help me
Rachel Vrabel
Rachel, there are at least two dozen different creams or more that use Dr. Oz….if you can give me the cream name either on the container, or tell me the company name they used to bill you the shipping charges, I should be able to find a phone number for you. Need more info. Thanks! Rachel~WomensBlogTalk.com
johanne duguay
just wanted to add my two-cents worth on these cream scams, this one is Neuphoric serum and Awaken eye cream and they’re both scams. I cancelled my credit card with my bank so they can’t come back and charge me ANYTHING.
I would highly recommend other’s do they same thing so they cannot come back to charge a lost or stolen card or reorder a new card, same thing.
Fight back and take control of your credit cards and accounts against these scammers.
J. Duguay
Tarryn Jackson
After being promised a refund I still have not received one. How do I report them? I am frustrated this have become a weekly routine calling and trying to get a refund. It has been 6 weeks I have been charged for full size products and samples and have received NOTHING to date.
Rachel Vrabel
Tarryn, thanks for your comment. What is the product name? If you’ve been trying that long, definitely contact your credit card company and dispute the charges! If you explain your situation (and hopefully you used a credit card and not a debit card), usually they are very helpful. Let me know how it turns out. Rachel~WomensBlogTalk.com
Margie
Greetings Rachel, I am adding another “Scam” company which is part of the online “Free” offer for face cream. I placed my order for CREME LA MIRACLE , Snake Venom Peptide Cream, 1 ounce, free, pay only $4.95. 6/5/16. I received the product within a few days, no packing slip. (I should have taken that as a clue)
I didn’t care for the product and thought, “Oh well, I’m only out $4.95.” Forward to today, 7/5/2016, and I see a charge for $98.71 on my credit card. Shocker!! I found the company name and phone number on my bank statement:
1-877-278-2984
OLP*
Magic Skin Firm
18255 Jayhawk Drive
Phone number on product jar 1-888-345-7556
Google search for address comes up with City & State as: Penn Valley, CA. 95946
I searched a bit and found your site and found so much helpful information here, Thank you for the tip to “put on your big girl pants…” Loved it, but needed it.
I called the 1-877-278-2984, got customer rep who was nice as can be, but like previous comments stated, she did try to have me wait a few months before cancelling. I asked her if she could hear me ok, and repeated (demanded) my request to cancel any and all orders, cancel any/all future orders, cancel any/all auto-ship program, credit my cc. I said I thought the company is a scam, I am contacting the Better Business Bureau, the Federal Trade Commission, and my State Attorney General. I want my money back in full onto my credit card and an emailed confirmation. She said she needed to get “authorization”, I told her I did not want to be on hold for longer than 5 minutes. She didn’t put me on hold, got her “authorization”, gave me the confirmation number. She said they do have an email department, but she could not promise the email confirmation.
To my surprise, within minutes of hanging up I received 2 emails; one confirming order cancellation & auto-ship/future orders are cancelled, the second email confirming my credit card will be credited the full amount in 7 to ten days.
Thanks to your site and your other responders, I know I may not receive the money back. Plus I will deal with the bank as needed regarding blocking this company and/or closing this credit card.
I appreciate being able to “vent” my experience here.
MANY THANKS TO YOU ALL!
Rachel Vrabel
Margie, thank you for your comment and the information on this company. I have added Creme La Miracle Snake Venom Peptide Cream to my black list! Good for you for dealing with them with a strong arm – that’s exactly how you need to deal with these people. Good luck! Rachel~WomensBlogTalk.com
JoAnne
Love it reduced the deep wrinkles between my eyes even after 1 application and they keep getting better all the time. Just cancel if you don,t like it. Who cares who does or does not endorse it. It works. I am not affliated with Dr. Oz in any way.
Rachel Vrabel
JoAnne, thanks for your comment. Most people do care if they’re lied to about who endorses a product, it’s called truth in advertising. You really don’t mind that SkinOptics told you that “Dr. Oz recommends it” when he really doesn’t? Lying and misleading the public about consumer products is wrong and these crooks should be stopped. However, I’m glad the cream is working for you 🙂 Rachel~WomensBlogTalk.com
JoAnne Bell
No I don’t think it is ever right to lie. But the cream works and that’s the point isn’t it? It is always right to fight for what you believe in. It’s great for you to do so. I guess I’d be more into it if the cream didn’t work so great. You should try it.
Denise
Unbelievable. I didn’t see the fine print (which is the marketing plan) and they got me for $174! When I called to about the bill on my debit card Skinrestore told me that I should have read the fine print and they could “give me 50% of any future orders”! This brings to mind two thoughts: 1) I really was thinking about being an ongoing customer but you mislead me out of the gate. WHY would I buy from you again. 2) If you can give me a 50% discount from now on then your markup must be unbelievable! Evidence of another scam. Needless to say I am looking for a product long term and if Skinrestore would have given me what they suggested “a free trial” to see if I could/would use their product I would have become a long term customer. Business relationships are built on trust! Give me a sample and if your product is good enough I will become a steady customer. With the way Skinrestore is conducting business they are losing lots of clients like me. AND we communicate with each other in ways we never did in the past. Skinrestore…Get a clue! Dr Oz shame on you. I trusted you to be associated with better quality companies than this!
Link: https://tryskinrestoretreatment.com//
Rachel Vrabel
Hi Denise, I’m sorry you got caught up in this scam. In all honestly, Dr. Oz does not recommend ANY of these creams. These scams artists straight up use his name to sell their creams. If you ever watch Dr. Oz, he warns people all the time NOT to trust any of these creams that are using his name. It’s a shame, because people like you who have been mislead, think it’s actually him behind it when it’s really not. The same thing is happening with Garcia Cambogia diet pills, they say it’s Dr. Oz recommended. Dr. Oz did a youtube video where he actually flew to one of these bogus diet pill headquarters and confronted the con artists. They ran like babies hiding from the camera. I wish he’d do the same with some of these wrinkle cream scams. I’d love to watch them squirm! Let me know if you would like a skin care recommendation. If you don’t mind being in a membership situation, Meaningful Beauty (Cindy Crawford’s line) is well loved and she has great products. It runs about $40 month but you get an entire line. Her line has been around more than a decade and women love it. Check out all the comments I got on my Facebook post about Meaningful Beauty. I was overwhelmed with all the positive feedback! Rachel~WomensBlogTalk.com
Martha
Did the “fine print” say X amount of days of free trial? That’s what the Ciello scam company said. When they charged my account and I called, I backed them down on it by the mere facts of the dates. Namely, date ordered, date shipped and date received. I asked them how was I suppose to TRY it if I didn’t have it? They then offered to give me half of my money back, but I told them either ALL of my money or I would report them to the Better Business Bureau. Within 3 days, I had my money back.
Rachel Vrabel
Hi Martha, I tried to find the Ciello offer but all the links are flipping to the Beauty & Truth free trial offer. There’s always fine print with these, but in order to read the terms and conditions, you would have had to scroll down to the very bottom of the page and actually click on “terms and conditions.” They don’t make it obvious at all when you’re entering your credit card number. That’s why these companies will never, ever have any longevity. Glad you got your money back, and thanks for your comment! Good idea to report to the BBB. Rachel~WomensBlogTalk.com
Martha
This is Ciello’s website. Their # is 1-844-229-4450.
Dawn
Hi I’m curious if anyone has had any dealings with Nu Youth.
Iso
I live in S.A. and have not received my NU YOUTH order from 2 months ago. When I try phone it is always a recording to leave a message. I have not checked my bank statements yet but know now only that I have been scammed. I just hope my bank will reverse charges on my credit card and I surely will check it weekly to try prevent further transaction going through! Interested to know about other NU YOUTH experiences?
Rachel Vrabel
Iso, sorry this happened to you. Nu Youth is one that I’ve never been able to find a number for, they’re a bad one! If you do ever get through or find a good number, I’d appreciate it if you could share it here. I get a ton of complaints on this one from people looking for help and wanting to cancel. Hopefully your bank will help you through this. Rachel~WomensBlogTalk.com
Rachel
Hi Jackie! I just watched Dr Oz last week with Allison Sweeney(The Biggest Loser Host) they were stressing about how NOT to believe anything on the Web that is linked to his name. He said he doesn’t have anything to do with skin care or diet pills or anything. He gets angry when people advertise his name out there so people will buy their stuff. I’m sorry you lost money. I hope your bank blocked VL from being able to pull any more money out of your account. Just wanting to give you a heads up =)
jackie
Sent for Dr Oz skin care products. Received sample Then a statement $45 was charged to my acct. Following $119.90 chg was made. There is no calling number or Custimer service number, just a return address in Scottsdale AZ. My bank tells me the acct charging is VL Health. IT IS ALL A SCAM. Thanks for reading.
Jackie P
Maria
I need phone number to this imagetrialops. I did not give permission for 94.57 put my money back into my bank
Rachel Vrabel
Maria, was Imagetrialops the name of the company on your credit card statement? What was the name of the cream? I have gotten some previous complaints about imagetrialops showing up on the statement, but it’s sold under another name. This is all part of the scam, to make it hard to reach them. Rachel~WomensBlogTalk.com
Yvonne
I saw you could get free samples, just passed shipping. See results in 14 day. I was charged 4 different shipping fees and now they have taken auto deduct $69.95 & $49.95. Out of my account is called my bank they gave me a phone number to call. Terence at the company said he couldn’t do anything or refund my money since it’s been over 14 days. He did cancel my account and gave me a confirmation number. Be very careful of the scam. Read the whole offer. I’ve learned my lesson the hard way. Their phone number is in case this has happened to you. 1 888 695 5354. Good luck and God bless !!!
Kathy
Do you know anything about Venofye, vine Vera merlot collection, L’Core or Adore. They are at all the Las Vegas Hotels and rush u with a sample and lure u in for a demo. They seem to work but r crazy expensive and it is very difficult to get rid of these annoying sales people
Rachel Vrabel
Kathy, thanks for your comment. I haven’t been to Vegas so I haven’t experienced that. But by the look of these creams you mention, they’re mostly gimmicky touting 24K Gold ingredients etc. $1,195 for Adore Skin Tightening Cream – are you KIDDING me? That’s outrageous! I wouldn’t touch any of those creams and I would just say no thank you to any high pressure tactics. Sounds like trouble for sure. I never get tired of these stories, and thanks again for sharing. Rachel ~WomensBlogTalk.com
Martha Benton
I got the sample size jar of Ciello and paid the postage. That was the ONLY thing on the page about any charges as I very carefully read through everything to make sure. When I received the jar, there was nothing with it. No information…zilch. Today, I find they have charged my card $89.95. No explanation or notice to me. I have disputed it with my bank, but I want my money back. The stuff is not as good as Pond’s skin cream so I certainly would not pay $90 for such slop. I have tried to find the company and cannot so I do not know how to contact them myself.
Rachel Vrabel
Martha, I’m sorry you got caught in the Ciello scam, I’ve had many complaints about this one. I have two numbers for Ciello, try both: (844) 229-4450 or (844) 368-6490. I think the first one is the best one, but if that doesn’t work try the second one. You definitely need to contact them and cancel your “free trial” or they’ll keep shipping it to you every month and billing you the same. Rachel~WomensBlogTalk.com
Martha Benton
I finally found their web site and got the phone # from there. Got someone that could barely speak English, but she knew her lines real good. I let her ramble for a few minutes but then I told her she needed to get her facts straight. I laid out the dates involved and told her they had broken the law. She said well, from the date I ordered it, it had been 18 days. I said your notice states 18 days of TRIAL. How can I try the product if I don’t have it. So she backed down on that, but then said well they would refund half of the charge. I was not being polite at this point and I said oh no you won’t…I want $89.95 taken off my card or else I go to the Better Business Bureau and report you for a scam. She then said, they wanted to have people happy so they would refund the full amount. I asked her when I could expect this to be done, and she said within 3 business days. I will check my bank Thursday, and she better be telling the truth. I told her it was a sorry product and wasn’t even worth the postage & handling let alone $90!
Raquel
Hi Rachel,thank you for this blog i almost fell for one of these scams .I’m so greatful for this add.I have tried Dr Pericon MD and it’s a great product .Have u herd of it?.It’s a system like Cyndi Crawfords…
Rachel Vrabel
Raquel, hi! I have not tried Pericon but it’s a line I’ve been wanting to try. Which products are your favorite? The blue plasma products look good! Rachel~WomensBlogTalk.com
Jeanne
Instantely ageless a good product? I am thinking of purchasing. Sudden eye is ok. Thank you
Rachel Vrabel
Hi Jeanne, honestly I tried Jeunesse’s Instantly Ageless underneath my eyes and it dried to a hard like paste that flaked off. I didn’t like it at all. I tried it a few times thinking maybe I used too much but had the same thing happen. Jeunesse is an MLM, I have a friend who sells it and she’s always trying to get me to push these products and have parties, etc. Do you know someone who’s selling it? I think you can buy on Amazon as well. If you’d like an eye treatment recommendation, let me know what your main issue is, bags, puffiness, wrinkles? Thanks, Rachel~WomensBlogTalk.com
Tom M
Hi Rachel,
I know this is a women’s blog site, but I wanted your readers to know that these scammers do not discriminate — they will gladly take your money whether you are male or female : )
All kidding aside, I wanted to expose another website that has all the characteristics of this wrinkle cream scam: skinelement.net
The scenario:
* They show an impressive video using a celebrity that most people trust about some miracle skin cream.
* They offer the ‘trial’ for a teaser price of $4.95
* They upsell you to the companion eye cream also for $4.95
* They have a return policy of 14 days – otherwise be charged the full price of up to $100.00 every 30 days
* If you return the product you will be charged a $20 restocking fee
* The website originates from Panama – one of your red flag locations!
I was lucky. My bank sent me a fraud alert for charges that did not seem right – namely the shipping charges. The company was charging me for both the skin cream and eye cream – I did not order the latter. My gut told me something was wrong when I called the vendor and he explained the $97.83 charge coming after 14 days. So I immediately canceled the order. But they still managed to send me the trial even though I called them within two hours of placing the order. I think they were looking for an excuse to charge me for the restocking fee. My return of the package has been delayed by the US Post Office. So the jury is still out whether they will be charging me the restocking fee. I already had my bank cancel all charges from this company.
Do you know the best way to put these companies out of business? What they’re doing is really a crime.
BTW, here is a link of my local NBC station that reported on this very type of scam a few days ago: http://www.nbcchicago.com/news/local/Wrinkle-Cream-Risk-Free-Trial-Costs-Woman-Hundreds-378736771.html
Hope this helps,
Tom M
Rachel Vrabel
Tom, that’s a great video, thanks! That is the same story I receive from hundreds of women every month, every day. I may add this video to my written review. Rachel~WomensBlogTalk.com
Suzanne White
Another scam – Retinolla. Thought I was just getting a free trial – eye cream, face cream, serum. The bottle/jars were just 2 oz. They charged me 380.00 cdn. I didn’t agree to this. I didn’t see any fine print anywhere. I would never pay this for a cream. I am a senior, living on my own. That would have bought me groceries for a month.
I contacted them, but they would not budge on reimbursing me. FREE TRIAL – NOT. Someone should go to jail for doing this to people. It should be against the law. I will report them to B BB. I hope Karma will get them all.
Rachel Vrabel
Suzanne, I’m so sorry this happened to you. Especially to someone like you who is living on a fixed income, and for 3 products! What a scam operation Retinolla is. Did you really play hardball with them and demand a refund? Sometimes they will agree to 50% refund. I would also report to your state’s Attorney General’s office, they seem to be able to do more. Thank you for taking the time to comment. Rachel~WomensBlogTalk.com
J.T.
Here is another site that is similar to all the advertisement of anti-aging cream and serum.This is another good read and warning for those who have bought into this product. Please read.
http://supplementpolice.com/innate-skincare/
I had found it strange that I saw different advertisements for the same products but have changed the name of the product and names of celebrities endorsing them. That is what threw the red flag for me to investigate further.
Thank yo so much Rachel for writing this blog. I too have fallen into the scam but hopefully I caught it in time and have taken the necessary steps to cancel the order and warn my bank institution of any future unauthorized charges.
Gwen Mcknight
I placed an order for a free trial of PurEternal Anti Aging cream on 4/4/16. I was given an instant online coupon to reduce shipping fees to $1.99 I received the cream [5] days ago. Today, I checked my bank statement and found I had been charged $98.45. Checking more closely, I found that this company charged me twice for shipping $1.99 which was suppose to be the discount and then another $1.98 all on 4/4/16. I called the number on my bank statement to talk to a CSR. I told them I tried calling to cancel and I never got through. I was told that the 15 days had past and the charges will remain. I asked about being charged twice for shipping? I was told that I ordered [2] products. I explained that I only ordered one product. I got no where with this individual so I politely said I am cancelling now that I have you on the phone. Received an email confirmation of the cancellation but I would really love to have my money back
Rachel Vrabel
Gwen, this probably means they’ve shipped you a second product, and you just haven’t received it in the mail yet. This happens a lot, you may not have even realized it, but they often push combo cream offers, and they are usually two different companies. I would keep a close eye on your credit card statement, or online if you monitor your bank account that way – you may have to call a second company to cancel that order. It sounds like they hid a second scam in there. Sorry. Thanks for your comment, let me know how this turns out, I’m curious to know if this is the case. Rachel~WomensBlogTalk.com
C
Renue Derma customer service. And FYI, I contacted them to discontinue charges to my account and they asked why. I told them the products are too expensive at $98/mo. The representative then offered to lower the price several times to keep me as a customer. She finally lowered it to 75% off the original price and I can cancel at any time. So far I like their snake venom cream so In giving them one more chance to keep me as a customer. I’ll let you know if they keep their word, and if the product continues to help fade my wrinkles.
C
866-600-5290
Rachel Vrabel
C, who’s number is this?
Kathleen
Hi Rachel, like most of these women I’ve been scammed by a couple of these company’s . Can You tell me anything about Oxytokin anti wrinkle cream ?? Do you know anything about this product?? Thanks !!! It’s really hard to find out if a product helps or is a scam !! Again Thanks for your research
Rachel Vrabel
Kathleen, thanks for your question. To be honest, Oxytokin Anti Wrinkle Cream does not appear to be a good product at all. For starters it has horrible reviews on Amazon, which is one of the only places that seems to sell it. All of the other links for this product are flipping to other short-term (12-14 day) wrinkle cream scams. I have a feeling all the leftovers are just being dumped from Amazon. I would not waste your money. What is your skin type/issue you’re concerned with? Maybe I can recommend something for you.
Rachel~WomensBlogTalk.com
karen henry
Don’t see any reviews of this product–Ciello. Ordered 4/3 (4.95 shipping) came 4/8, too soon to tell if it does anything. I’ll be checking bank account. Do you know anything about this company & scam.??
Rachel Vrabel
Karen, thanks for your question. I haven’t written a separate review of Ciello (there are just so many I can’t keep up with individual reviews) but I’ve had a ton of complaints about it. Yes, it is one of those short term scams I write about, it’s just like all the others. Ciello uses Ellen DeGeneres and Dr. Oz to sell their products with fake claims. They may have used a different celebrity in the ad you saw, but I have notes here from at least two other customers who said that’s how they found it. One lady was able to get a 50% refund for Ciello by calling and cancelling. In case you need it, Ciello’s phone number is: (844)229-4450.
Rachel~WomensBlogTalk.com
Linda
I ordered the sample skin cream and eye cream from Ciello in Jan for the shipping charges at a total of $10.92. Two weeks later my card was charges for a total of $169.90 for the two products. I didn’t check my statement very well and didn’t see these
charges. In March I received two packages that I didn’t know what they were as I hadn’t ordered anything. Same day I received credit card statement. I was charged another $169.90. I checked all my statements back to Jan and saw what happened. I immediately called to complain and tell them I was returning the products and that I had not authorized any auto shipping or any additional charges to my card. I talked to someone who was hard to understand. I was told that I would have to pay a restocking fee after a long discussion with her trying to talk me out of cancelling. She finally gave me codes to put on the boxes and an address to return the products. I put the boxes out for the mail man the same day. I just got my April statement and there were no refunds on it. I called and was given the runaround about not following their process for returns and that she had no contact with the return department. I was hung up on several times and had to call back. Always got the some hard to understand person. I have filed a claim with credit card company. I could be out almost $350.00 on this deal. If Dr Oz is involved with this, he should be ashamed but if not he should be able to sue these people.
Rachel Vrabel
Linda, thanks for sharing. I’m so sorry you had this experience – those people are crooks! Dr. Oz does not endorse these creams, those are all just lies to get people to fall for these scams. I hope your credit card company can help you out. You could also complain to your state’s attorney general’s office. Rachel~WomensBlogTalk.com
Katerine Brisebois
I have unfortunately signed up for a free trial with Alvena and since then I’ve received 3 boxes with the products I no longer want and I can not cancel. There is no contact information on the web site and I do not receive any billing information from the Cie with my cream. Can you please help me and tell me how I can cancel that? Thank you
Rachel Vrabel
Katerine, the number for Alvena is (855) 583-0220. Call them asap and cancel any future shipments, and ask if they’ll issue a refund if you send it back. They may only offer you a partial refund on the last one they sent you. Good luck, be tough with them because they will try to jerk you around. Rachel~WomensBlogTalk.com
Katerine Brisebois
thank you so much. I have found the website written in small letters on the products and have cancel. I will definitely ask for a refund and file a complaint. I understand it is my duty to read the contract agreement before buying anything on line but in this case their marketing is not loyal and is truly unethical.
marge
Rachael,What cream is good for wrinkles. I think I m safe going to CVS. Roc day,and night cream
Rachel Vrabel
Marge, my sister tried Roc Deep Wrinkle Night Cream and wasn’t impressed. It did nothing more than moisturize and didn’t help the wrinkles. You can read her review here. Most all of the creams you can purchase at CVS are full of cheap parabens (toxic preservatives) and pthalates (added fragrance). I know I am biased to quality products but that’s my honest opinion. What is your skin type? (dry/normal/oily?) Maybe I can recommend something for you. Rachel~WomensBlogTalk.com
Nezanet
Thank you Rachel
Nezanet
Hi Rechel vrabel
This is the cream
PurEternal
Rachel Vrabel
Nezanet, the number for PurEternal is: (855) 865-1909. I have gotten numerous complaints about that one! Good luck cancelling and let me know how it goes. Rachel
Nezanet
I ordered the trials for 4.95 but never receive the product
Rachel Vrabel
Nezanet, if you can tell me the name of the creams I may be able to help you find the phone number to call and cancel.
Rachel
WomensBlogTalk.com
Ann
Can you use the product on your chest
Rachel Vrabel
Ann, which product are you asking about? Most anti-aging creams you can use on your face, neck and chest. I’ve had numerous reports from women that these scam creams make them break out in rashes. I wouldn’t use them. Rachel~WomensBlogTalk.com
Carri
Do you know how to contact Renue Derma in case I run into a dead end? (Dr. Oz) It’s a $4.95 trial offer and yes I was scammed. I was charged an additional $94.57 from my bank account listed under Image Trial Ops. I will call the number of the company in Nevada from my bank statement Monday. It was shipped from Arizona. On the bottle it says snake venom peptide cream.
Rachel Vrabel
Hi Carrie, the number I have for Renue Derma is: (855) 494-4440. This is yet another company who uses fake Dr. Oz clips and pictures to sell their product. Let me know if you come up for another number for Trial Ops. They always use a different company name for billing to confuse the customer and make it hard to contact to cancel. Good luck and thanks for your comment.
Rachel~WomensBlogTalk
DAWN
I don’t want anymore products so please don’t take any money out of my account
Rachel Vrabel
Dawn, you’re messaging my blog. I am not a cream company. You need to contact the manufacturer to cancel the order you placed. If you give me the names of the products I may have the phone numbers. Rachel~WomensBlogTalk.com
Rosemarie G
I authorized a payment of $4.95 to be taken out of my debit card for a trial of this serum. They took 2 s+h out at this price. To date I haven’t received the trial products. Today my husband found another charge for $99 from this company. I never authorized that. My husband is trying to rectify these charges with our bank. This is not right! So disgusted!
Rachel Vrabel
Rosemarie, thanks for your comment, but which product are you referring to? Which trial? I’ve seen a lot of these combo scams, where you have to agree to the companion product in order to get the first one. You may not have even realized it. Sorry you got involved.
Rachel
WomensBlogTalk.com
Lisa
Hi Rachel, do you have any info on Derma Nu? I called them a week after getting product to tell them I was breaking out and don’t ship more. The man kept telling me different ways to use etc. Wouldn’t take no for an answer and kept interrupting me I got pretty mad and had to yell over him and he started screaming no no no over and over. I hung up and called back the woman I spoke to was nice but the still take no attitude. She finally told me she would stop my account but to call on (today) the 21st the day the 30 day trial was over to make sure .The woman started off telling me how to use it,I cut her off and told her to cancel my account she told me she deleted my info and I wouldn’t be charged anything more than shipping I paid ..ever. Didn’t want product back so, I guess we will see
Rachel Vrabel
Lisa, check your bank account. They will usually charge you the full price unless you send it back. It will 9 times out of 10 be under a completely different company name. Rachel – womensblogtalk.com
Lin
Thank goodness I decided to google first!
I was about to sign up for a free trial of. Dr oz wrinkle stuff, saw something about Alex Jones storming out of the one show and that took me the link for the trial, as it was on a bbc show I almost fell into the trap at last minute I thought I would do a google scam search and found your website! How thankful am I that I did!!
E Scotford
I managed to get a chat line. And cancelled which I received an email confirming. I also was able to have a copy of the conversation. Will this be genuine. Also told my bank, they said not necessicary to change card as will stop any payments and inform me immediately. Is that good enough, or
should I still change card to avoid any more payments going out. This product was Aurelei
Rachel Vrabel
Hi, you should be good. If they gave you a written confirmation usually that’s all the bank requires to block further charges, so you shouldn’t need to cancel your card. Thanks for your email. Rachel
Kristie Darley
I want to warn others about the free trial sample of Lejeune wrinkle cream. Their terms and conditions are embedded in their offer so that you don’t realize you have agreed to them. I certainly would never have agreed to their terms and conditions if I had seen anything that said I was doing that. They automatically enroll you to receive more product, and the sample that was only supposed to cost a few dollars ends up costing $97.24. If their product was so great, would they have to deceive you to get you to buy it?
Rachel Vrabel
Kristie, thanks so much for adding your comment here about LaJeune. This is one I’ve had numerous complaints about. I hope you were able to reach them to cancel so they won’t send anymore. Rachel~WomensBlogTalk.com
Michael Turner
Because people believe Dr.Oz and Ellen, they are wise people who look good. They wouldn’t use someone who looks old or has a bad reputation. Remember, these people that run these scams, they DO NOT care about you, they are criminals. It is their job to find ways to sucker honest people..
Rachel Vrabel
Michael, thanks for your comment and you’re 100% correct. If you see any ads using celebrities i.e. Dr. Oz, Ellen, Katie Courig, Christie Brinkley, the list goes on – these are ALL scams. Sometimes I feel like all I do all day is reply to emails of people who have been scammed, trying to help them and finding phone numbers for these crooks.
Rachel
WomensBlogTalk.com
Nancy
I never requested a second refill, I told you to cancel this product weeks ago. I do not want anymore.
Please cancel and refund my 89.00 dollars back
Thank You
Nancy
Rachel Vrabel
Nancy, I am not a cream company. I don’t support these scams, If you read my article you’d know I recommend against them. Which cream do you need to cancel? I can probably find the phone number for you. Rachel~WomensBlogTalk.com
Jacquie
So disappointed in this advertisement (L’Envi Advanced Wrinkle Repair). Yes, the product works. However, they never tell you that they are going to charge your credit card for more then the original price of $4.99. I was charged 67.46 for 2 months in a row, Back to calling the credit card company.
Rachel Vrabel
Jacquie, thanks for your review of L’Envi Advanced Wrinkle Repair. I changed it from a review to a comment, because I don’t like to give those scams a back link by posting their actual webpage – it just helps their ranking! 😉 So I just added the name of the cream in your review in parenthesis. Thank you. Rachel~WomensBlogTalk.com
Norm
This was very helpful i will share this info
Martha
What a scam! I purchased one eye cream sample, or ‘free trial’ for the price of shipping – as I followed the links to check out, I had somehow purchased two ‘free trials’ of creams – LytDerma Eye for shipping of $4.95 each. The product arrived and I went out of town and didn’t even use it before I found charges on my account for $89.95 and $92.93 – different amounts I’m sure with the hope that I won’t notice them. When calling on the numbers given, I was hung up on several times and given ‘fast-talk’ operators who kept giving me a different offer and then hanging up – assuming I had accepted their offer. It was very clear that these operators were reading from scripts, as they kept saying the same things over and over trying to wear me down. I am told that they are refunding the amounts, but will believe it when I see it. I will call every day if needed – What a scam, they are probably making a fortune ripping people off!
Miranda
I think i have been scammed into a fre trial of dr oz face cream how do i cancel they have taken £4 for p and p then when i read down it said i would be charged £89 per month how do i stop this coming iut of my account
Rachel Vrabel
Miranda, what’s the name of the cream on the container? Dr. Oz doesn’t actually sell or promote any creams, so I’m sure that’s a scam you’ve gotten into, where they use his picture and fake quotes to sell their creams. Rachel~WomensBlogTalk.com
carla
I should have looked further on the web for these REVIEWS. It would have saved me $213 C.
Good product or not, I WOULD NEVER PAY $200+ for a 3 oz bottle of ALVENA product.
When I spoke to the company about how horrible this is (as a business) and that it is a scam, they would not make any apologies and she said “This is not a scam, Mam. I’m not a tech person, but is there any way someone could put more posts on the same page as the product ( I see 1 today ) so that more women are not taken advantage of?
Kate
Hey, Rachel and everyone else! So of course I’m here for the same reason everyone else is. Two days ago ordered a product ERASE/REPAIR HA (company BEAUTY & TRUTH, how ironic) with a 14 day free trial, I guess I was too sleepy to think straight, but I’m paying the price now as I’ve never felt this stupid and mad at myself. Anyways, I called them the same day to cancel, but I wasn’t prepared to be as strict with them as I now realize I should have been. She kept talking about how they can’t cancel my order anymore so I won’t get my shipping charge back and will lose money without even trying out the product and how I still need to send it back when I receive it if I don’t want it and blah blah blah.. She ensured me that no further charges will be taken off my card if I cancel by sending them back the product and calling them when I do to cancel my membership. I told her I don’t think it’ll come in time to try it and to send it back within 14 days, so she ensured me a few times that she has changed my trial period and I can send it back till March 24 (within 30 days). She confused me with all the things she was saying and the fact that it’s kind of hard to understand her accent especially through the phone. So frustrated I agreed since it seemed like there was nothing I could do anyways, the product is shipped and I need to send it back anyways..
I realize most of it is bullcrap, but I don’t know what else to do now except for waiting the product to come and send it back asap since I am still getting it..
I keep checking my account status and the 4.95 is still pending, I am really scared of the moment I see some big number being taken off my card, so I am willing to block my card, but I was wondering if that would be enough. I’m worried that since they’ve already gotten to my account that they can take money off my bank account now even if I close/block my debit card. If someone is smarter in these bank things, please let me know. Btw I sent my bank a long letter explaining the situation and asking about this, but their reply was unclear, they mentioned what to do if I wasn’t the one who replaced the order and how I can make a complaint if there are some unauthorized charges, but that’s not really the case, and since I don’t want to wait until the big numbers appear, I am willing to block my card.. Just want to know that’s enough. I will of course also send them back their stupid product the day I receive it and call to cancel any further orders, but in case they start to explain how I can’t back out now or offer me discounts and whatever else, I need to know my bank account is safe from them.
Thank you so much for this forum btw, we all know how terrible this feels and it’s awesome to talk to other people who have gone through the same thing, makes us feel a little less stupid about ourselves. I can’t even get myself to tell my husband and I hope I don’t have to.
Thank you!
Rachel Vrabel
Kate, OMG it’s so ironic that you just posted about Beauty & Truth Erase/Repair HA – I am writing a blog post about this one right now! The reason I found it is because so many of the links to other scam creams are now landing on this cream. It’s the old bait and switch – when people catch on to the other creams, they just change the links. It sounds like she talked you in to not formally cancelling until you receive the product, which is B.S.
I would definitely call back and officially cancel ANY and all future shipments. Even if you haven’t gotten the cream, tell them you plan on sending it right back unopened. I would also email them using the email addy below and request that they email you back in writing that your trial is cancelled. This way you’ll have something to show your bank.
Some banks want confirmation of the cancellation before they’ll block charges. Some are better than others and will just block them anyway. If you can do this effectively you shouldn’t need to close down your card completely, especially if you wrote the bank and explained the situation. Be aware that the charge will probably have a different company listed so make a note of it (the charge will be $98.71). I’m looking at their terms and conditions right now and it says to send returns to:
Beauty & Truth Returns
415 Bussen Underground Road
St. Louis, MO 63129
Phone is (866) 710-5109
Email is: [email protected]
Kate
That is interesting, Rachel! I hope your article helps people before they have one more problem to worry about. And thank you for encouraging me not to give up! I always get extra nervous when it comes to confronting people over the phone or in person and a lot of times they use this bad quality of people like me. Reading your reply over and over again made me try again and I got to them pretty quickly. This time it was a gentleman who asked me to wait a little once I said I want to cancel my membership and didn’t agree to just wait for the product to arrive and then make my decision. Maybe he was new and had to ask someone else for advice. When he came back he offered me to cancel my membership but keep the product at a lower price and all that stuff, but I said I want to send it back the minute I receive it and I want to be sure they’ve cancelled my membership. He agreed after a while and sent me a cancellation e-mail right away with a cancel reference code. I really hope this is legit.
I think what got to him maybe was the fact that I told him “Look, I know you’re gonna offer me all your discounts, but I don’t want any of that, I just want to cancel my membership for good and I know you can do that.” I think telling them all this stuff before they really get into it, saves time and shows them you know what they’re about to do.
I blocked my card just to be safe, but I can unlock it in 10 days time if I change my mind, after that it’ll be blocked for good, so now I gotta figure out if it’s safe to unblock it.. We’ll see how fast the product comes and if I can send it back in time. Btw this guy also mentioned that my trial period had been changed to 30 days, when I said I don’t think 14 days is enough time to receive, try and return a product, but I told him it might be in their system, but I still don’t trust them. I think my attitude was what scared him and even made him put me on hold for a while, so ladies, don’t give up and just keep repeating them what you want until they back down. It’s their routine to offer you every single discount they have and to confuse you by saying you’ll lose money if you don’t try it and just send it back right away..oh and he was so polite and nice to me, it made it harder for me to be firm and almost rude to him, so look out for that too, remember they know very well they’re tricking you and trying to take your money, so they’re anything but nice people..
Rachel Vrabel
Kate, thanks for the update. Good for you for being firm with them and not taking no for an answer! That’s exactly how you need to be when dealing with these people. Their JOB is to take your money and try changing your mind. I did see in their terms and conditions that you would have to “return” the product within a 30 day time frame so maybe that’s how he’s quoting a 30 day period. Don’t believe a word they say anyhow. I just published my blog post Beauty & Truth Skincare Review: Truth or SCAM. Enjoy! 🙂
Rachel
WomensBlogTalk.com
Gretchen
Took payment out of my bank but no product. Called asked them to cancel it. They said ok. But still took the money out of my bank
Chris
Unfortunately, I came across this blog too late to keep from being scammed. I was on Facebook and got a pop-up, supposedly from our Internet provider, saying that if I took a short survey, I could receive a free gift. We have a reputable Internet provider and it looked legitimate. I usually am wary of any pop-ups, claiming “You just won $1,000!” But this one looked “for real.” I did the survey and at the end had a choice of 3 free gifts. I forget what the other 2 were, but one was for an anti-aging eye serum. I thought, sure, why not….it seemed more useful than the other two gifts. I chose that and promised to pay $4.95 for shipping. But when I chose that, it popped up saying that customers also “bought” anti-aging face cream and I would have to pay another $4.95 for shipping for that. There was no way to opt out, but I thought 2 products for $10? Sure. I was charged the $10, got the products and have been using them since mid-January. They are Daily Revive Anti-Wrinkle Serum and Pur Eternal Anti-Aging Cream. I got an email a couple days ago saying that they were shipping my next eye serum and charging my credit card for $93….since I didn’t cancel within the 14 days. This was advertised as a free GIFT — not a free TRIAL! I had to call 2 different numbers to cancel the “auto” program for both the eye serum and cream — and oddly, the numbers are separated by one digit and yet they can’t “talk” to each other. In looking at our credit card statement, not only were we billed the $93 for the eye serum, but $94 for the cream — never even got an email on this one — and then we noticed we were billed another $93 and $94 each back in January, for my “free” gift. When my husband called the cream number this morning, he was told that in the “terms and conditions” (which I don’t even remember clicking on), that if I didn’t cancel within 14 days of the initial shipment, I’d have to pay for that also. The representative kept telling us that it was a free trial — even though it was advertised as a free gift! Through a lot of heartache and considerable mental energy, we were able to get one $93 charge and one $94 charge removed. We’re still stuck, however, for the January charges. A hard and expensive lesson about pop-ups!
Rachel Vrabel
Chris, thanks for your comment. I’ve had many complaints about Pur Eternal Anti-Aging Cream and a few about Daily Revive Anti-Wrinkle Serum. They probably have ways of making it appear from your internet service provider, what a scam. It’s definitely not a free gift! It’s one thing to offer a free trial, there are only 2 or 3 that I recommend and they’re all 30 days, not 12. To offer it as a free gift is just WRONG. Misleading and false advertising. How did you like the creams? I guess you’re stuck with the first shipment so you may as well use it, unless it’s awful. Good for you for at least getting a partial refund. I’ve seen these surveys come up on bank websites, Home Depot, etc.
Rachel
WomensBlogTalk.com
Chris
Hi Rachel…thanks for your response. The cream and eye serum are okay…not sure they help but aren’t hurting! The story actually gets a little worse, however, When my husband was on the phone with the rep from the Pur Eternal cream, the rep finally told him that he may be able to offer a 35$% refund IF we promised not to take any further action. My husband told him point blank that that was blackmail! If my husband wanted to talk to his supervisor, he may be able to up the refund to %50. In speaking to the supervisor, the supervisor said that I couldn’t have possibly filled out a survey. He was sure I was just shopping around the Internet and clicked on their product. So in fact, he was calling us liars. Anyway….thanks for your website and calling attention to all these things. Keep it up!
Rachel Vrabel
Chris, these stories never cease to amaze me. This is why I tell people to put on their bitchy pants when they call them and don’t be afraid to play hard ball. Threatening to report them to the BBB and your state’s Attorney General’s office is something they don’t want. Once those complaints rack up, people catch on and that’s when they have to go through the trouble of changing the name of the cream, putting new labels on, making new websites etc. So the BEST thing you can do is demand, demand to speak to supervisors and threaten to take action. They are liars, plain and simple. And their customer service is probably some jackass sitting in his garage….seriously. These are not “real” companies with any good product or ethical standards. Thanks for keeping me in the loop! Rachel
Tracy Kirk
I wish I had seen this earlier. I ordered the trial of Ginoni wrinkle control cream, and pro collagen serum. They charged my bank card $97 and $98. I called the number listed on the bank statement. The first one went through the second one didn’t because I have a card that I use for Internet transactions. I transfer money to it when I make a purchase and leave a $5 balance so no one can get much money. I had the extra in the account because I had made another purchase. I have cancelled the card. Called the company they kept trying to talk me into a 50% reduction in cost. I told them to cancel. They said I would have to pay the second charge that was declined. I have no plans to. People need to be aware of this. It is horrible to take people’s money. I asked the women on the phone how she could be a part of a scam like that and take advantage of people. She didn’t have an answer.
Paula Detyens
I spoke with both companies. Still had 2 days left on my free trial. Got cancellation confirmation numbers and was assured there were no charges on my card except for shipping charges. Both told me they don’t accept opened products so I could keep or throw away. Hoping not to see any bogus charges on my next statement.
Paula Detyens
I ordered free trial of HR cream and Finesse Serum. After an eternity on hold I hit 3 for them to call me back. They did. I cancelled my trial and she told me to just keep it or throw the products away! Should I do that or send it back anyway?
Rachel Vrabel
Paula, for the products you still have, I’m sure they will charge you for each to keep it (roughly $89-$91 each). They may have cancelled going forward but they don’t give any freebies away I can assure you. Were you already charged on the 12th day for the initial billing? Might want to check into this… Sometimes they’ll offer a partial refund for the initial shipment if you return. And you will need to cancel with EACH company – two different companies you would need to call.
Rachel
WomensBlogTalk.com
Laurie
What a scam!!! Why would they use Dr. oz and Ellen Denerist to market there products? They told me I could not return anything unless it hadn’t been used, how does a person that ordered a trial face cream suppose to determine whether they like it or not, without opening up the jar?? Really Stupid… Do not fall for any of these horrible scams!!!!!
Rachel Vrabel
Laurie, they lie…and plagiarize…bottom line. Which products did you order? If you called within 12 day of ordering, they should allow you to cancel. I would call them back and don’t take no for an answer. Ask to speak to a supervisor. Tell them you had a reaction to their cream.
Rachel
WomensBlogTalk.com
Pamela
How can I canceal an order I made today. February 10 the 2016,can u give me a number to call or help me get it canceled?
Rachel Vrabel
Pamela, which product did you order? I have a list so I may already have the phone number.
Rachel
WomensBlogTalk.com
Olivia Burgess
I wish I had found this site sooner. I purchased Beauty Labs and Regene’re creams for the $4.95 (each) price. Trial offer, of course. What I didnt see is that they charge you like you said on the 14th day. I received my mastercard statement and didn’t recognize the Beauty Labs name. Let me be clear, I was only charged for the Beauty Labs and it was
Jo
I purchased two trial sizes of Encante products.
Received the two bottles, no paperwork. They
billed me for almost $200. Called my credit card company and disputed the charges. Cannot find any phone numbers or addresses..
Sharon Clausen
I ordered the sample for the eye and face cream. Today I received another order for the same (which I don’t want). I didn’t open it i need to send it back. Can you help me? Thank you
Rachel Vrabel
Sharon, tell me which products they are, the actual names on the containers and I should be able to find the phone numbers for you. You need to call and cancel so they stop sending to you.
Rachel
WomensBlogTalk.com
Trish
Thank goodness I saw your warning. I had already ordered Alluracell Skin Cream, and yes, Surprise!, it’s companion product Alluracell Eye cream for a second round of shipping costs. Sure enough, the ad says a 30 day supply/14 day trial. I had been curious about that, but had read every fine print and didn’t see anything about extra charges. However, after reading this warning, I called Alluracell and was able to instantly cancel my account. And then I waited on hold FOREVER to speak with a customer service rep. He did confirm that on the 14th day, people will be charged the $99 for the whole supply, and will pay that monthly from that point on. But since I canceled within the trial period, I would graciously be offered the reduced rate of $20.71 for each product and never charged again. He avoided any talk of returning the product for a refund….apparently not an option. This is all a hoax, and I question the legality of it, as there is no place in there ad, or within the terms and conditions that explains this. It is only implied with the 30 day supply/14 day trial headline. I cannot believe that this happens. And it really makes me question Dr. Oz. I have never done an online trial, and I never will again. I cannot thank you enough for getting the word out!
Rachel Vrabel
Hi Trish, thanks so much for your email and your kind words! So I did some fishing, and finally found an Alluracell free trial link that actually worked and went to the Alluracell cream. One baited and switched me to Derma ProMedics Eye Renewal Free Trial, and another one sent me Beauty & Truth Erase/Repair HA Cream, and yet another one sent me to Alluris Wrinkle Cream. That’s when you know people are catching on to the scams, they start flipping the links. Anyhow, I did find the Terms & Conditions for Alluracell Skin Cream, it’s usually at the VERY bottom of the page, and no one normally scrolls down to find it. But here’s the link in case you want to see it. Most of them look identical. At least you were able to get out at a considerable discount. How is the actual product Alluracell? Does it seem like crap? 😉
Rachel
WomensBlogTalk.com
Rachel Vrabel
Hi Trish, thanks so much for your email and your kind words! So I did some fishing, and finally found an Alluracell free trial link that actually worked and went to the Alluracell cream. One baited and switched me to Derma ProMedics Eye Renewal Free Trial, and another one sent me Beauty & Truth Erase/Repair HA Cream, and yet another one sent me to Alluris Wrinkle Cream. That’s when you know people are catching on to the scams, they start flipping the links. Anyhow, I did find the Terms & Conditions for Alluracell Skin Cream, it’s usually at the VERY bottom of the page, and no one normally scrolls down to find it. But here’s the link in case you want to see it. Most of them look identical. At least you were able to get out at a considerable discount. How is the actual product Alluracell? Does it seem like crap? 😉
Rachel
WomensBlogTalk.com
Mel baxter
Cannot find contact number for Auralei? Received serum bit no contact or receipt or anything else in box! Also the bottle has leaked everywhere. It’s clearly a scam! Please help
Rachel Vrabel
Mel, I found the US contact information for Auralei. US & Canada phone number is: (855) 256-2876 or you can visit auralei DOT com. (I don’t want to link to the actual website. It’s definitely a HUGE scam. They have all the indicators and only a couple of the links are still working so they’ll probably change the name and remarket.
Rachel
WomensBlogTalk.com
Catherine weinert
Hi
Was trying to find a good, fast, easy, wrinkle cream
Rachel Vrabel
Catherine, check out my Top 3 Creams. If you want easy, my top cream Lifecell is 7 products in one (anti aging treatment, moisturizer, eye treatment, lip treatment, treats hyper-pigmentation, evens skin tone, lifts and firms). It works immediately to smooth wrinkles.
Rachel
WomensBlogTalk.com
Cheryle Westover
Add me to your list of getting scammed by a product called Alluracell face cream& Nuplenish wrinkle serum. Same story..a trial offer with 4.95& 5.95 shipping charge on each product . The endorsement was with Dr Oz & celebrities Ellen Dejenerus, Sally Fields& others . I am wondering if they keep changing the product names to keep their devious method of selling the same poducts. My bank account has been charged $85.95 & $89.97 for each of the two products. I have contacted them & got both items cancelled with confirmation no,s. I hope this works for any additional bank withdrawals. My bank is trying to help. One can only hope they will refund me…Don,t know what else to do at this point
Rachel Vrabel
Cheryle, they do change their names…once people catch on to the scams and people start posting negative reviews, they change the labels and change product name. They still use the celebrities to sell the creams, which is deceptive, and just change the name. You may not get a refund, but at least you’ve cancelled future shipments and billings.
Rachel
WomensBlogTalk.com
afke
I received 2 jars of anti-wrinkle cream ( free trail endorsed by Dr. Oz) mid. January. I received my Credit card statement today and see 2 charges for 187.33 and 216.11 from the companies; Duoderma and Alvena. exactly 14 days later. I called the phone number ( automated service)on my bank statement and cancelled “my account” that entitles me to fresh product each month….. My bank advised to phone again and push hard for a full refund. They could not legally get me my money back.
When I called back later. It was on record that I had cancelled. I asked for a refund and their first offer, after I said that the product did not work was a 50% rebate. I refused, told them that I would post my dissatisfaction on their facebook page and asked to talk to the manager. The second offer was; 80% rebate. I left it at that, and will check with my bank if the money really was refunded. Lesson learned!
Rachel Vrabel
Afke, good for you for playing hard ball with them! That’s exactly how you must deal with these crooks. 80% refund is basically unheard of around these parts, so consider yourself lucky! 🙂
Rachel
WomensBlogTalk.com
Cristin
Is this one endorsed by Dr Oz
Also a scam?
Rachel Vrabel
Cristin, sorry which product are you referring to? Some reason it disappeared from the title…. but the answer is no. All of the advertisements using Dr. Oz’s picture and fake quotes are scams, unfortunately. He doesn’t promote any creams. You can look at his website and see there are none. He’s made youtube videos chasing down the people who are plagiarizing him and they are hilarious. It must be really upsetting to him though.
Rachel
WomensBlogTalk.com
Edna Geren
I was scammed by ordering a 14 day trial for a
product called Rejuvenem. However, when I got the product the 14 days was almost up. There was not a packing slip, and the charge on the bank
account was yet another name Ciellovobra for 4.95, and another name Juvenemserum for 5.87 both shipping charges.I called the number on the bank charge to cancel the day before the trial would end. They answered with on “customer Service, please hold while we connect you to the next customer representative. I waited online for what seemed an hour and a half, before some lady came on the Line, asking me for my credit card number. I
told her the confirmation # and that the card number was there. She said give me the first 4 digits and the last 4 digits. I told her the last 4 digits, & would not give her any more info. She got mad at me and hung up, so I didn’t get to cancel in time. Well, I was charged 89.95 and said renewal, on the charge, so I disputed the charge by calling my bank. They put a stop payment on the charge, and put in a claim for me. I hope they see your site. I went on Google and searched all these names, and they no longer are online, except for the name Sainejeunetrial.com the site I ordered the trial from. It was a blank page just the site name at the top. The terms and conditions was 6 pages! But with the 89.95 renewal every month from yet another company name, of Nouveau.
It’s terrible these companies don’t get put out of business, they just change their name & product.
Karen Ward
I thought I’d add my two cents here, this site is great! I fell for the Flawless Anti-Aging and HR Cream scam. After reading all of this here, I called the numbers on the packing slips and requested cancellation of the auto deliveries. When you order these two, its from one website, however they come to you in separate boxes with separate packing slips (at least there’s that), but the return address of the company is the same. I called the first number, and spoke to someone who said (after I asked to cancel) that I was eligible for a 35% discount on future deliveries. I said no thanks, please just cancel. Suddenly I was eligible for a 50% discount on future deliveries. Nope, just cancel, please. Then it went up to 75%, plus a free bottle. I persisted, and finally got a cancellation number. But that was only for the HR Cream. For the Flawless Anti Aging, I had to call an entirely different number. I reached what sounded like exactly the same person I just spoke to on the HR Cream….even said “Did I just speak to you”?? Of course she said no. Then when I asked to cancel I was given the exact same “rising discounts” as I was for the HR Cream. Now I will make sure there are no charges on my credit card. If there are, a complaint will be filed with as many agencies as possible!
Kathy Colclasure
This is nothing but a scam–I ordered the trial size was billed twice–came in one package–then on my credit card statement I was billed 94.95 and 99.89 for both products–When I called–and finally got through I was told I did not cancel within the 14 days so no refund and basically too bad too sad–She finally relented and is crediting our account with 1/2 on each product (remains to be seen)–Awful customer service–Buyers beware!!!!
Rachel Vrabel
Hi Kathy, which creams did you order? It would be helpful if you could list the names of both. Thanks!
Rachel
WomensBlogTalk.com
Mary
Im glad I made your night, because you made my day! And saved me a chunk of money not to mention the frustration. And thanks for the info on the fake information, that could save me more frustration! Thanks again for your diligence on speaking the truth and warning us all from these terrible scamming companies that have no respect for anyone!
Mary
I am so grateful for your website! I was about to fall into their trap thinking Doc Oz and Oprah wouldnt lie lol after filling out everything but my credit card info and stopped in my tracks and googled Dr. Oz and skincare is it fraud and your site came up. After reading so many complaints and the information you gave i did not give my card information thank The Lord and you for your hard work on informing the public. I did receive a phone call from them from a local number as well! I told them i did some digging online before i purchased from their fraudulent company. They had the nerve to ask me what site i saw the information on. I replied it also wasn’t in the fine print that i had to inform them where I found out the truth about their scamming the public! Thank you for saving me the frustration that so many have gone through!
Rachel Vrabel
Thanks Mary! You just made my night! 🙂 In most circumstances, people find my review AFTER they’ve been scammed, but I’m happy that you found my review before you completed your order! You know what I always do to investigate creams to read their terms and conditions – I put in a fake name, fake email, fake address, fake phone number and hit next and then you can usually see it plain as day. This is how I get the phone numbers, etc to add to my wrinkle cream scam spreadsheet. I have over a hundred on there now, but there are a LOT more. Thanks for your comment.
Rachel
WomensBlogTalk.com
Walter
None of this is a scam. They clearly go over the terms and conditions of the risk-free trial before you agree to receive the shipment. If you don’t call and cancel within the first 14 days, then that’s your own stupidity, not theirs.
Rachel Vrabel
Walter, while it is true that they do provide their terms and conditions, you really have to search for them which most consumers miss altogether. I hope that my article will help educate people to be more careful. The bigger problem is how misleading their advertisements are – using Dr. Oz and other celebrities to sell their products showing miraculous results that just simply aren’t true. This in itself is a scam and doesn’t represent an honest product. Thanks for your comment!
Scott
Incorrect, my scam was the survey described by others in exact detail and indicated i was receiving a gift for shipping and handling? Very wrong
Brenda dellavalle
I’ve been scammed by the product Ciello. Bought trail sizes. Cancelled right away. Never received any products. But they have charged my account 249.85
tabby
Rachel, Are you kidding me? Shame on you for recommending Lifecell to these people. They are not a reputable company. Look up their rating with the BBB. Their customer service reviews suck as well and so does their product according to the majority of people that have bought it. They tell you it is a free trial and immediately put a hold on your card for 189.00 The day you order the free trial. Shame on you for suggesting anyone use them.
Rachel Vrabel
Tabby, Lifecell is not officially “accredited” with the BBB (business don’t have to be). So unless you go the extra mile to become accredited, you’ll always see an “F” rating. To give you an example, Peter Thomas Roth (skincare you can buy in Sephora, I’m sure you’ve heard of it) also has an “F” rating, because they are not accredited. PTR is an awesome skin care line. Yes, there are complaints about Lifecell from people who sign up without understanding how a trial works and that’s where the complaints originate from. Lifecell is the only trial product I recommend – it’s a 30 day trial, so if you go into it knowing you should call before your 30 days is up, that is key, and I try to educate people on this. The scams that I warn about are all 12-14 days and here today, gone tomorrow, no quality ingredients, made in garages and warehouses in South American countries. It’s like comparing apples to oranges. These scam operations have NO customer service, if you can even get through and if you can even find their phone number. Lifecell/South Beach Skin care has been around for almost a decade and you can call them 24 hours a day and get a very pleasant customer service agent in the U.S.A. Their ingredients are quality and I testify personally that their product works. I never had issues with recommending Lifecell (which I have for more than 4 years), until recently when all these short term trial scams for creams popped up. Bottom line, you need to be aware when you’re entering into a trial, and I will continue to stand by this product. I totally get why you’d give it a side eye, but unfortunately it’s the only way to purchase Lifecell. You can find it on Amazon and ebay but who knows if it’s fresh or if it’s some leftover cream that’s been sitting in someone’s garage. I never recommend buying ANY skin care from either of these places. Sorry, didn’t mean to go into a rant, but I would surely not keep a good reputation on my blog if I was recommending crap. I hope you’ll keep an open mind. Trials can be great if they are a) 30 days, b) have good customer service, and c) worthy product. I’ve just ordered Christie Brinkley’s skin care to review and it also has all 3 of those factors. There are not many good trials who live up to these standards, but Lifecell is in fact one of them. Thanks for your comment 🙂
Rachel
WomensBlogTalk
Julie
Put me on that list of suckers. Purchased sample of Flawless Advanced Hydration Formula..Anti Aging Serum. Saw that they used Dr. Oz’s picture…
Looking for a number to call and cancel subscription.
Dodi Beshilas
Thanks so much for this article. I found it as I was on hold to complain and try for what I thought would be hopeless. Company name: Saine Jeune in tiny letters on the bottle and Heathy Skin on my Bank acct. Sandra (wouldn’t give me last name) tried to give me 50% refund but I said no I will need 100% OR I’m going to Better Business Burea AND Attorney General. She said ok and I would get a confirmation email and gave me a confirmation code.!!
Rachel Vrabel
Dodi, good for you! This is EXACTLY how you need to deal with these people. I’ve heard of Saine Jeune countless times… It’s such a scam that another way they try to hide things is use a different company name for the credit card billing. They hope the charges will just get lost in the shuffle. They only bank on scamming people for that first or second month until the customer notices the charges and figures out what’s going on. None of these scam companies offer anything of any quality and there is no long term business plan other than to scam for as long as they can, until the name is tarnished and then they change the name of the cream and do it all over again.
Rachel
WomensBlogTalk.com
Dodi Beshilas
I think you are absolutely right Rachel. I threatened to go to BBB and Attorney General and after al this I think I will do just that. I hope it saves someone else some hassle.
Ada Byrd
I was stupid and responded to the same scam .I ordered face serum from “Finesse Face Serum…and eye cream from “HR-cream that was supposed to be endorsed by Dr Oz.I like many others did not see the part of the ad on line that I only had 14 days to decide if I was pleased with the product although I was assured by a supervisor and a customer service rep from the HR-cream company its there . I was charged $88.78 without my knowledge. When I called the HR-cream company to let them know I wasn’t aware of this they were very adamant in telling me what the ad said and I would not be receiving a refund. I explained to both the supervisor and the customer service rep.that I am on a fixed income and a widow and would have never purchased the products if I had known I only had 14 days to decide. By the way I was told by a rep at the Finesse Face Serum company I had a month to call and cancel future products sent to me. They claim they are two separate companies but have the same mailing address.I learned a hard lesson and I will never order anything like this again.
Mark
My wife was on FB and saw this ad for skin cream & eye serum.. So she started the order but then got smart way before answering any credit card info and emptied the cart. 20 minutes later and 9PM at night the phone rings and its this scam shack, wondering why she didn’t follow through with the order. She tells them she changed her mind. 6 calls later, they wanted to speak to me and ask why the order was canceled. So I told them as my wife did,,,”didn’t want the product”..They must be that hard up for sales, that they have to bother people on the phone? One more time they call, I’ll hand over their phone number to my attorney. Bunch of idiots!
Rachel Vrabel
Mark, wow! Do you remember which creams she was trying to order? That’s just harassment! Glad you were able to cancel anyhow. Thanks for your comment.
Rachel
WomensBlogTalk.com
Beth
Can I tell my bank not to take any money from my account for this cream as I don’t want it.
Rachel Vrabel
Beth, which cream did you order? There are hundreds of these short term scams. You have to call the cream manufacturer and cancel your free trial – the bank will usually want your confirmation that you’ve done that before they’ll block your account. If you can’t get through, or it’s a bad phone number, also explain that to them. Ask them to block further charges. If you can get a hold of the company (which is sometimes a long shot), sometimes they will agree to a partial refund if you send the product back, but they are usually not cooperative.
Rachel
WomensBlogTalk.com
pauline
i recently orderd some free skin serum when the lady deliverd it she told me about the scam i sead that i didnt want it and to end it back right away jut checked my bank and they have took 93.00 pounds out didnt even get the product .
Rachel Vrabel
Pauline, you need to contact the cream manufacturer and cancel your free trial, or they’ll send you more next month. I would get a hold of them to make sure.
Rachel
WomensBlogTalk
Sarah
Is the company, Nue-Vitality, presenting a scam with their products?
Rachel Vrabel
Sarah, I did some research on Nue Vitality Skin Care and yes, it’s exactly like all the other short term free trial scams. You only pay shipping up front (must enter your credit card), then it’s free for the 12 day trial period, on the 12th day, if you haven’t called to cancel your free trial, they charge you the full price of $91 and will automatically send you a new tub each month and charge you the same. Most of these short term scams are nothing short of average moisturizers and way overpriced. I would highly recommend against it. If you want a good cream, check out my review on Kollagen Intensiv. I’ve used it for over 4 years and it’s a great anti-aging cream.
Rachel
WomensBlogTalk.com
Janis Noell-Robbins
I’ve been pulled in too. The worst effects on my skin came from Derm Exclusive but I sent them back their already empty wrinkle serum tube- what a joke- canned my card as LOST!!! No more Derm Exclusive charges. Just the 4.00 shipping Christie Brinkleys is amazing and all I ordered was her night repair. FINALLY a cream that smoothed my skin. Try it girls!
Rachel Vrabel
Janis, thanks for your comment. Regarding the Christie Brinkley skincare, I will say I would be willing to try this one because it’s a 30 day trial! (not 12-14 days like all the short term scams of crap creams). Be advised, however, that this is their billing arrangement. I copied and pasted from her website.
So basically it’s free for 30 days, and during that time if you don’t like it, you can call and cancel and return the product and you won’t be billed. If you do nothing and keep the creams, they’ll bill you $139.90 ($69.95 x2) on the 30th day, and then that same amount again on the 60th day. Following that they’ll bill you $69.95 every two months and continue sending you the product. So it’s a little more up front, then the price goes down. I have not tried her creams so I don’t know if they’re any good. But at least with a 30 day trial you do have enough time to try the creams and cancel if you’re unhappy before you’re billed.
As I’ve written in my other reviews, the ONLY trial product that I recommend is Lifecell for the same reason – it’s a 30 day trial and it’s made by a REPUTABLE company – South Beach Skin Care. They also have a 120 day money back guarantee. Even though it’s sold as a “trial” product, I don’t compare it to all the short term trial scams. The difference in quality, time period of the trial, and customer service is night and day!
Rachel
WomensBlogTalk.com
Peggy
Is the anti-wrinkle creams Dr Oz has the same as Christie Brinkley . I see the same stars on there advertisements
Rachel Vrabel
Peggy, these are scams. Dr. Oz doesn’t sell a wrinkle cream, people use his pictures to sell creams. They also use Christie Brinkley’s face… don’t buy any creams from these people. Christie Brinkley does have her own line but it’s not related to these scams and she actually has a professional website. I actually just ordered her creams last week to review them.
Rachel
WomensBlogTalk.com
Summer
Do you know if Bellalabs is a scam? Seems to be but the YouTube videos are also very enticing.
Rachel Vrabel
Summer, Bellalabs is one of the biggest wrinkle cream scams going! I wrote a blog post on Bellalabs and LaCreme a while ago. They often change the combo item offered with Bellalabs, but I would steer clear of these products.
Rachel
WomensBlogTalk.com
Del Tompson
What a fool I’ve been, I fell for the double trial offer that I saw on facebook and am have since been billed over 400.00. I’m being hit with .30 exchange rate on every US dollar they are charging me for and I’m freaking out. This company has provided no contact information whatsoever and I’m hoping someone out there can provide any form of contact to this company. Because they have charged me twice now, I’m unable to file a dispute with my cc provider online and will have to call them directly to see if they can help. Don’t fall for this scam, I should have known better,don’t repeat my foolishness, especially if you are from Canada.
Rachel Vrabel
Del, what’s the name of the cream that you ordered? I might be able to find the phone number for you, and I’m curious which scam you’re referring to. Thanks for your comment, I’m sorry this happened to you.
Rachel
WomensBlogTalk.com
Del
Hi Rachel,
Thanks for your reply, I’m sorry to find out that so many women have been taken for their hard earned money on these ‘legal’ scams.
I ordered the Alvena cream and duaderma serum combo that I found through an ad on my facebook page.
I was charged for 210.37 for the Alvena cream and 184.00 for the Duaderma.
I spoke with my cc’s fraud department and after uttering but a few short words, they knew exactly what I’d fallen into. I’m not going to get a dime back for the two charges I’ve been dinged with, but I was able to cancel my contract with both alvena and duaderma after being given their contact numbers from my cc provider.
I have to now share proof with my cc company that I have cancelled the on going trail with these companies and they will prevent any further charges from them.
I also took a hard hit with US to Canadian currency exchange, .30 on every dollar.
I have made it a priority to share and spread to word about these companies to everyone I know. Thank you for the great information you are sharing.
Rachel Vrabel
Del, thanks for the info, at least you’ve cancelled them so they can’t bill you anymore. You can actually share this blog post to your facebook page by going down to the very bottom, you’ll see the FB icons there, if you want to help spread the word. Thanks!
Rachel
WomensBlogTalk.com
Del
Thanks Rachel,
The information on your blog just got me a
50% refund on both products I was charged for. Decided not to give up and called them this morning warning them that I would go straight to the bbb etc, and they offered me 50% back right away. Stay persistent buyers and don’t give up!
I’ll be sharing on FB right away.
Rachel Vrabel
Del, that’s great! Good for you – that is definitely the attitude you have to take with these scam artists – play hardball!
Rachel
WomensBlogTalk
Donna Jones
Are Bio Diamond & Bio Glaciere part of the scams ? I just ordered the trial for $4 something bit haven’t seen these names mentioned in the blog??!
Rachel Vrabel
Donna, yes unfortunately Bio Diamond and Bio Glaciere are short-term (12-14 day) free trials. You’ll be billed the full price for each product on the 12th day. (Day 1 is the day you order). I would call and cancel unless you know you like these products.
Rachel
WomensBlogTalk
Judy Gaylord
Wish I’d read all this a month ago! Looks like I’m stuck with a $30 refund (if it materializes). I’m sending you the email chain in case it is of any help to others (it has Tru Bellezza email and phone #).
At the beginning I called my credit card company but they said to try and resolve it with the company, and later they said they couldn’t help with the first set of overcharging because of the 14 day thing. However they will not allow any more charges now I have cancelled.
Emails below.
Dear Judy,
This serves as a confirmation that we have processed the $30.00 USD refund back to your card. Please allow 2-4 business days for the said refund to reflect in your account.
We already cancelled your subscription for you to avoid any further charges.
Rest assured that no more future charges will be taken out & no more products will be sent out.
Thank you.
– Alex Remulla
[email protected]
905-581-5576
Rachel Vrabel
Hi Judy, thanks for your comment. I had to shorten it a bit for the website…it wouldn’t allow me to approve all the emails back and forth. But thank you for including the contact information for the Tru Bellezza skin care products – surely a short term (14 day) free trial scam of a marginal product.
Rachel
WomensBlogTalk
aenelia
Canada here–bought Duoderma&Alvena trial. 4.95&2.99, upon cancelling they wanted 34.95 to cancel, no way. Stopped payments at my bank on them. Next emailed Canada Consumer affairs and RCMP fraud–and emailed info to Duoderma. They quickly responded refunding the shipping amt, no no their claim is fraud–I copied them on their terms to cancel and nowhere does it say it would be $34.95 to cancel. Canadian consumers keep filing complaints, this product along with a bunch of other scams is being shipped from PO box 5000, North York Ontario. So given that, they are under Canadian law. Don’t be a victim, stop payment immediately , then cancel. Wow these people’s parents must be so proud to know their children are taking money from seniors and students and people who cannot afford it.
that’s my story.
Melissa Peckham
Re: Alvena Skin Cream, Do not accept the free trial, this is a scam. They will keep charging you at outrageous rates. The product is horrible also. They will keep charging your credit card. You have to try very hard to have the orders and shipping stopped. Very poor customer service. Beware of fine print.
SHEILA
The Encante (Aya/Minx) products are nothing but ripoffs. Not only do they not give you a 14-day free trial. They send through your debit/credit card their bill for almost $200 10 days after you receive the product. I had no idea. I am on a fixed income, they cleaned out my bank account and TRY FINDING AN ADDRESS WHERE YOU CAN SERVE THEM FOR THEIR DECEPTIVE BUSINESS practices. I had to get a new debit card from my bank to stop them from ever billing me again. I have tried to find any kind of address where I could serve them and I believe they are out of Africa but I have phone numbers for New Mexico and I think New Hampshire but they WILL NOT give you an address to mail them anything.
Nora
I fell on that trap “free Trial”, and when I started to use the creams in two days my nose and cheeks had blisters so awful I couldn’t go out in public.Shame on this company! I’m reporting it to BBB!
Rachel Vrabel
Nora, which cream did you order? There are hundreds of these scams. Those side effects sound horrible! I’m so sorry…
Rachel
WomensBlogTalk
Joan
STEER CLEAR OF THE FINESSE COMPANY and their products ~ THEY ARE A RIP OFF. A “free” tube of cream ($4.95 S&H) ending up costing me another $90 because they HIDE that fee in their Terms and Conditions. The product is garbage, too.
Shirley Bannon
I brought what I thought was a free sample,it came without paperwork of any sort. Money was taken from my account,my bank investigated and refunded me. I am now being chased by a so called judge for £190,I deleted the mail? Can they do this?
Rachel Vrabel
Shirley, I’m not sure how it works in Europe….but if your bank investigated and refunded your money, I would think you were in the clear. Are you receiving correspondence from the cream company? I would tell them to bugger off and not worry about it! They are probably just trying to threaten you in hopes to get their money.
Rachel
WomensBlogTalk
Gallant johanne
Hi,l saw à free trial for cream alvena and duaderma for 14 days. After 12 days thés charged me 171,53$ on m’y credit card. Can wé do something if we want à refound. Johanne
Rachel Vrabel
Johanne, I would call the cream companies right away and cancel your free trial. You can ask for a refund but they are normally not accommodating. They may offer a partial refund if you return the product. Here are the phone numbers which I found on the Better Business Bureau site.
Alvena Skin Beauty (855)583-0220
DuaDerma (844)699-3240
Good luck, and let me know how it turns out.
Rachel
WomensBlogTalk
Lori
Cancel your credit card ASAP!!! Do NOT wait they will charge you anyway. I ordered Alvena and the Duoderm and decided to cancel within the 14 day trial. They closed my account and charged me 33.00 for the unused portion, when they specifically said they would not. Soooo I canceled my credit card and thank goodness I did because they tried to charge my card an additional 193.00!!! twice..I disputed the charge of 33.00 and did receive a 26.00 refund, because I did not want to argue with those people any longer, Good Riddance.
Rachel Vrabel
Lori, wow! That doesn’t surprise me honestly. These scam companies are banking on charging you that full price on the 14th day, so they are not happy at all when you actually try to cancel before the trial is up. I have a lot of complaints on Duoderm and especially Alvena in recent weeks. Glad you were able to cancel, and thanks for your comment!
Rachel
WomensBlogTalk.com
Mark
All,
My wife fell prey to this same thing. Just got off the phone with our bank to cancel the credit card.
Do not purchase anything with the name SKINSYS or ACTIVEDERMACELL or Renuskin or Luminadermeye. Hook you in for small fee to trial a sample and then, boom, they have you for a monthly membership fee. We didn’t realize until 2 months in that we were charged $89.98 for two different creams. So we are out almost $400.
The website my wife used was New-wrinkle-solution.com. Gee it don’t work anymore !!
The toll free numbers this person(s) use are the following:
1-877-781-6743
1-877-864-6891
1-844-715-6882
These toll free numbers work but all you get is voicemail.
Business names like this can change easy enough but the Toll Free numbers are a bit more difficult to keep changing.
Don’t understand why authorities don’t pursue people like this and throw the book at the thieves.
It’s a SCAM no matter how legit they may want to show it.
The planet doesn’t need them. Send them off on a one way mission.
Rachel Vrabel
Hi Mark, thanks for sharing your experience, I’m sorry it was a bad one. And I appreciate you sharing the contact info, I literally have a spreadsheet going with all the different wrinkle cream scams and phone numbers. I have a lot of people email me asking if I have contact info so they can call and cancel. I didn’t have Skinsys, Activedermacell, Renuskin or Luminadermeye! It amazes me how many new wrinkle cream scams pop up every day. They are notorious for changing names and sending out the same crap under a different name. Were any of these creams even any good? Or just basic moisturizers?
Rachel
WomensBlogTalk
Esther
This is a joke. I ordered this special trial offer for $4.95 shipping charge.
The after I received this they charged my account $94.57 and $89.47 and said this is what I ordered. This is a hoax. Your customer service is really rude and awful. I never used the sample because I was away from home for almost 3 months. I found when I checked my online banking; you charged me two months already. I was charged like I ordered more. I called to my house neighbors and house manager to send them back to you and they did. Pls return my money back.
The Reneu Derma needs to look into what he is advertising.
It is a cheating gimmick to take people’s money. It is kind of fraud business. When I noticed you keep on sending me even though I didn’t order; I had to cancel this so they would not charge me almost $200 for on account of the fine print.
Be careful or The Reneu Derma will wipe out people’s bank account. Biggest crooks I haven’t ordered anything from.
Rachel Vrabel
Hey Esther, thanks for your comment. Just to make sure we’re clear, you did not order these products from me! I take no part in these wrinkle cream scams other than writing about them to warn people. You need to contact “Reneu Derma” directly to cancel your trial if you haven’t already, sending the products back alone will not cancel the auto ship program.
I don’t know if you’re spelling it correctly but I did find a number for “Renue Derm” on the BBB: (855) 494-4440. There’s also a “Renu Derma” (866) 964-3932.
Rachel
WomensBlogTalk
margaret
I was a victim too of the free trail for 4.95 and 3.95 and then charged 89.and 90.
Rachel Vrabel
Margaret, which products did you order? Sorry you got scammed 🙁
Rachel
WomensBlogTalk
Dianna
I too have been scammed. Not only did they send me free (ha ha) trials but must have given my information to other
anti-aging serum sponsors. I seen my 4.95 and 5.95 charge to my account and then many more of these shipping charges the next month along with the 89.41, 99.01, etc., they were totaling over $850.00. I got so depressed cause I had other things going on in my life that were catastrophic that I couldn’t sleep and just wanted to die. I never told my husband, he would have went through the roof, cause I did. I called the companies for days and they said there was nothing they could do. This is so unfair to scam people like this. It almost ruined my life. I will never order anything again on line or give my credit card number out. I closed out my credit card. Definitely has taught me a lesson. They had better not try to sue me cause I will sue them for punitive damages.
Rachel Vrabel
Dianne, wow, I’m so sorry you had to experience that! Do you mind hsaring which two creams they were? They must have gotten you for at least several months to total up to $850, or were there more than two ordered? I’m glad you cancelled your credit card, it’s a shame it went that far. Don’t worry, they won’t sue you. More than likely it’s based out of some other country. Take care.
Rachel
WomensBlogTalk
Andrea
Have seen these ads for years but held off because so many things just didn’t add up about them. Then recently on yet another ad, there was a video of a woman using an eye product on just one eye to get rid of puffy dark circle which disappeared in about 90 seconds! Impressive! The other eye still had obvious puffy dark circle!Lady didn’t mention name of product in video so I could not assume it was same as ‘Oz’ product named elsewhere on page (containers didn’t match). Sure looked like that eye product worked and so fast as she talks and applies it. Do you know the video I mean and the brand? Does it work as shown or is it just great filming tricks? I’d like to buy if it works as demonstrated. About 10 years age difference after she did one eye! Thanks. P.S. Tried Life Cell once and thought it was good, but unaffordable to get more at the time. I’ll take another look…
Rachel Vrabel
Andrea, I’ve seen many videos where I suspect they use camera softening techniques to make it look like a miracle cream or serum. I saw one recently where the woman must have been 70 years old and she had very deep, deep wrinkles and looked like she probably was a smoker for 50 years. They applied the serum and her face became completely smooth. Not a chance of anything working to that degree in mere seconds.
Lifecell does diminish wrinkles instantly but they don’t completely disappear! 🙂 Lifecell’s price if you accept their 30 day trial is $189 and they have a 120 day money back guarantee. If you keep it the price drops to $149 every two months and they give you an awful lot of free skin care (face wash, eye cream, beauty balm spf, body butter, neck firming cream) so it’s actually a good bargain in the long run I think. Maybe you should give it another try!
Thanks for your comment,
Rachel
WomensBlogTalk
cheryl
Yes, I was foolish and tried this product because of the ‘free’ trial, cancel at anytime refund. I called and was given four cancellation numbers because while on the phone they told me they were sending additional products for me to try. I told the representative that I did not want any additional products. I received a partial refund PLUS was charged for another month membership fee on an order that I not only cancelled but for products I will not receive. I called again today and was told that they would give me a partial refund on the second charge and that was more than fair. I will be contacting my bank but please, beware and do not order this product. You are not going to look younger, you will only look foolish for believing in this scam.
Rachel Vrabel
Crystal, thanks so much for your comment, I’m sorry you got scammed. Which products exactly did you order? There are so many I’d like to add them to my wrinkle cream scam telephone number list. Yes, I have a giant spreadsheet where I keep track of everyone who comments and/or emails me and I add them to my list, and then look their phone numbers up on the BBB so I can keep track of them all. Right now I have over 80 creams on my list who run the same scam.
Rachel
WomensBlogTalk
Nora
I too, have fell in the trap set by these anti -wrinkle / ant-aging 14 days Free trial scammers. I am 56 years old and I thought I should try it. Heck, what’s $4.95 for Regenere Eye and Neck serum. Then, they pitched the Regenere facelift complex for $4.99 shipping. So, I tried it. Thankfully, I checked my account on gut feeling. I was shocked when I saw $84.95 and $89.92 charges on my account. I immediately called my bank this morning. 12/1/2015. I told them what happened. They had me signed a dispute form and they notarized it. My bank told me that I don’t have to call the company. The bank assured me that I will get my money back. They are taking care of my issue with REGENERE as of this writing. Regenere are very tricky and deceptive. I checked their site again. I did not see the fine print about after trial price on their initial offer page. They would lure you to enter all your information and credit card information and maybe there are fine prints. REGENERE doesn’t work as it claimed. It makes my skin dry and itchy. Please DO NOT be a victim of these scams.
Rachel Vrabel
Hi Nora, thanks for your comment. I actually wrote a separate review on Regenere Facelift Complex, not sure if you saw it, but they’re all in the same lousy group! It’s the absolute worst when they get you for two creams, it’s a double whammy!
Rachel
WomensBlogTalk
beth
I was also duped. I called to cancel and tried to get my money back. The most they could do for me was 35% back. As soon as I told them I felt like I was being scammed and was going to call the BBB they instantly threatened me that then they wouldn’t give me a credit and wouldn’t cancel me and keep taking out my monthly fee. I’m not sure what to do now. I did get cancellation numbers and talked to my bank and that is all they need to make sure they don’t keep charging me but I am still pretty upset. Please please please….no one else order from these scammers!!!!
Rachel Vrabel
Beth, which product was this for? That’s awful the way they treated you!
Rachel
WomensBlogTalk
CS Solarski
Luckily I rechecked my balance for the 5.00 “free” sample and found I had been charged 50.00. I called the company & he tried to tell me he couldn’t stop the S&H charge. I called my credit card company and stopped it there.
Linda
Well mark me up as one that got billed a total of $175.94 for Liftingeye and Elixer Skin. This product was endorsed by Dr Oz. Everything about the website states this. I called them to dispute the charges and they said that in their fine print I accepted to be billed each month for their products. I have contacted my bank to dispute charges and they will get back with me. I think that it is Dr Oz place to shut the website down.
Rachel Vrabel
Hi Linda, it never ceases to amaze me just how many scams are running right now. I have never heard of Liftingeye or Elixer Skin but I’ll add them to the list of wrinkle cream scams. You’re right, Dr. Oz does not promote these. I watched a video of Dr. Oz chasing down some people that were using his name to sell weight loss pills. There are so many people using his name that I don’t know how they could keep up with it all. Thanks for your email, good luck and I hope you get your money back.
Karsh Parker
I feel really bad for the people that are being ripped off by this company they do not tell you that going to take money out of your account they tell you about this amazing product and all you got to do is pay shipping and handling its not that way they have ended up taking over $200 out of my checking account and I’m afraid to even use my account cuz I’m putting money in it coming Friday going to take it right back out that got me in the negative in my own checking account never did they tell me they was going back in my account to take this much money apps I will never order a cream does the mail again and the people I talk to can even speak any English how could help me.. everyday I’m more madder and madder about being done this way it only shows how good products could actually be bought but this product company gives a very bad name to people that really want to do better like I said I will never use this product or anything like this product again that’s all…..
Paul
I am a man of 46 years of age starting to get a few wrinkles like everybody else I try dr. Oz’s product the fifth day I see amazing results true real story it might not work for everybody depends how far along you are remember it took a long time to create the wrinkles it’ll take a while to remove them love this product amazing.
Rachel Vrabel
Hi Paul, thanks for your comment. Which wrinkle cream are you referring to? Dr. Oz does not have his own line of creams, so this leads me to believe you purchased a cream where they used Dr. Oz’s name to market the product. I’m curious which one you received. You’re right about being patient for a cream to work – nothing works overnight! 🙂
Rachel
WomensBlogTalk
Julie
I called both jivam and biolift told them I wanted to cancel within my 14 day trial. They gave me a cancelation number I’m hoping for the best. I told them it was breaking my face out,which is the truth..
Ralph Lehrman
I feel so stupid too as I thought I had signed up for a 14 day free trial. I checked my bank statement and I have been charge $ 89.95 twice by ” Revive Skin Today ” and twice the same amount by ” Max Skin Care ” for almost $ 360 which I can’t afford as I am on social security. I called each of them and am getting a partial refund, maybe. I am so angry and humiliated as I thought I was a careful and intelligent person.
Rachel Vrabel
Ralph, I’m so sorry! I hate hearing these stories. Be really firm with them and try demanding the refund and threaten to report them to the BBB and your State Attorney General. You could try disputing the charges with your bank also, at least try. Good luck, and thanks for taking the time to comment. I wish there was something I could do!
Rachel
WomensBlogTalk
Rachel Vrabel
Ralph, p.s. don’t feel stupid! They are highly deceitful companies with very misleading advertising. I believe in full disclosure, and I wish they did too.
Rachel
Julie
Phone for jivam
.I just called them to cancel within my 14 day period..888-603-2010….
But I can’t find biolift number anywhee
Does anyone have it.
Rachel Vrabel
Julie, I searched “Biolift Better Business Bureau” and got this number for Biolift: 888-308-4745. If that doesn’t work, I would call your credit card company – there’s usually a phone number listed next to the purchase. I would also dispute the charges with your credit card company if you call them just as an added layer of protection. They will usually want you to call the company first to cancel, but if you can’t get a hold of them, or it’s a bad phone number, the bank will have to step in.
Rachel
WomensBlogTalk
Rachel Vrabel
Everyone! I’ve been flooded with emails about how to cancel some of these horrible short-term free trial wrinkle cream scams. Some of the latest product names are as follows: Derm Exclusive, Idrotherapy, Regenere, Ultraskin, Biolift, Dermapure, Rejuvicare, Jivam, Cielo, Finesse Face Cream, Nova Derm Eye Cream, Cellumis, Pur Eternal Anti-Aging Cream, Daily Revive Anti-Wrinkle Serum, RVTL, Bellalabs and LaCreme. The list goes on! AVOID THESE LIKE THE PLAGUE! I will try to get individual reviews up but there are just so many. Please believe me when I say Dr. Oz does NOT recommend any of these creams!
Rachel
WomensBlogTalk
LeesaJ
Today’s ad: They’re calling themselves SIHU Wrinkle Dream and SIHU Lifting Serum. Same scam, different day.
Amy
Add me to the pile of those scammed. I ordered Cielo products with the Dr. Oz and Ellen DeGenerous featured on the ads. I should never make decisions at night, it was bed time and I was tired.
I called today and first the customer service rep told me I had signed a contract that stated I would be billed the full amount after 14 days. I told him that was not clear and that I had read online a lot of other complaints about the same thing. He then offered me a 50% discount on future shipments.
I want to cancel, I said. So he offered me a 50% refund of my two bills for $79.95 and $89.95. That was not acceptable, I said, so he then offered me 100% back on my card within 3-5 business days. I received an email later verifying the cancellation and refund. We’ll see what happens.
I then asked the guy if he was an employee of the product company and if not, I wanted him to know that he was involved in scamming consumers with this company. I also asked for the confirmation record of our conversation and his name, Marcus.
Debbie Dobbins
I did call and fell for the 50% refund. Still ended up paying $50 each product.
I requested confirmation #s. I just did this Friday. Is it possible, with what I just read in your blog, to go back with this info,and attempt to recover the rest of my money? Would greatly appreciate your thoughts on this matter.
Rachel Vrabel
Debbie, thanks for your question. Did they require you to send the unused products back for the 50% refund? Which products were they? Since you already agreed to it, I would tend to doubt that you could squeeze any more money out of them at this point, but you could try talking to your bank to dispute the charges and see what they say.
Rachel
WomensBlogTalk
Sue
I fell for the “free” trial bit, and didnt even know that Saine Jeune signed me up for the monthly shipment until it arrived last week… without any invoice or paperwork of any kind, but I found a $79.95 charge to my account. I knew I would have to pull out the Big Guns to get this mess reversed, so first I called my credit card company and they assured me that they would get my money back if I submitted a claim for fraudulant charges. I really did not want to close out my card because it is such a hassle to change all of the automatic transactions I have set up pay bills and such. The lady at the credit card (which is also my bank) said I could try calling them first just to see if that would work. I found the phone number in the tiniest of tiny prints on the jar, and prepared to call. Before dialing, I made a list of all the agencies I planned to involve, so I could “share” that info with whoever I spoke with. My list includes the State Attorney General’s office, the BBB, and my state’s Office of Consumer Protection, where they focus on investigating fraud.
My conversation with Zak was very pleasant, although he tried several times to tell me about what I had agreed to. I just said that didnt matter, I wanted a refund and to cancel all future shipments. It only took about 3 rounds of that conversation before he gave in and offered me 50% refund. I thanked him and said that wasnt enough… I wanted a 100% refund. Finally, he greed to that. Then I asked how long it would take for the refund to post to my account. He said 3-5 days. I said that would be fine, and on Day #6 I would be calling the agencies mentioned to lodge my complaint. I am hopeful, but havent let my guard down. Will have to wait to see if it really works out as he said, and if it doesnt, I will be calling all of the authorities I can think of!
susan
Just got sucked into this with the bellaplex and hydroxotone products … was only when i filled out the second one (why no alarm bells rang when i had to fill out two separate orders for a duo combination product) that I realised i was agreeing to accept future orders billed directly … placed my order at 12.28pm perth australia time, googled the product name, came across your blog, and phoned to cancel my free trials with the confirmation of cancellation coming through via email at 12.46pm – thank you ! for this article, just saved myself a whole lot of frustration and financial heartache. a free trial is one thing, but an ongoing billing and supply with dubious recourse to cancel is another thing completely. Thanks again ! Susan
Rachel Vrabel
Susan, thanks for your comment! I’m so happy you found this article and were able to cancel right away!
Rachel
WomensBlogTalk
tess
When I look at a before and after picture and there claims to be 14 days in between…….ya gotta think its a scam when the clothes and hair are exactly the same. I mean, every single hair on her head is in the EXACT spot as it was 14 days before? LOL
Rachel Vrabel
Tess, you’re right about the hair! Every piece is exactly the same. It’s photoshop at it’s best! The picture on the right is also a lot lighter. There are a lot of obvious things going on, but it’s really unfortunate how many people don’t notice or don’t know what to look for and end up believing these outlandish claims. Thanks for your comment.
Rachel
WomensBlogTalk
Mary
I just got scammed of over 400.00 Canadian ! I reported to my bank and they are doing an investigation and I might be able to get my money back! Holla as if I would pay 400+ for wrinkles! Not in this lifetime
Rachel Vrabel
Mary, I would also recommend calling the wrinkle cream company so that it’s on record that you officially want to cancel. Sometimes the banks will not cooperate unless you’ve taken that step, at least here in the U.S. the banks want confirmation that you’ve cancelled. Good luck!!
Rachel
WomensBlogTalk
Kate
geez, I was scammed, an ad on a WebMD article. Product Jivam. I don’t remember any fine print, nor do I remember checking any box that said I agreed to anything. Contacted my LLBean Credit Card, they will refund me the $4.95 and reissue a new card to they can’t charge me. I called the number on the CC Statement to cancel, got the run around about restocking fees, or extend the trial and then cancel at the end of the extended trial at no charge. I was suspicious when I never got a confirming email after I ordered, and when the product came with no invoice. ugh!!!
Mercy
I guess I’m another person who fell for the scam. However, the cream I use has worked people have commenced on how great my skin looks. BUT, I can’t find any websites or further information on the products nor the company. Let alone adds for the free trials. The products are called Simple Anti-Aging serum and eye serum. Company is Malibu Marketing (855) 512-1655.
Debbie
I was looking at a site that shows a miracle anti aging cream from Dr oz that shows two important ingredients and then promotes a product (Bellafleur anti aging cream) but doesn’t show the product you are supposed to combine with it. Another site shows again the miracle anti aging from Dr oz but totally different products?! What?! And don’t forget the free trials that they offer!! How are you supposed to know what is true? But I guess all of it is a scam?!
Rachel Vrabel
Debbie, this is a huge red flag and sign of a big, fat scam! I find so many of those where they redirect you to other offers, it boggles my mind. Dr. Oz does not recommend any creams by the way, that’s another red flag. Thanks for shedding light on this. As an alternative, I’d recommend checking out Kollagen Intensiv (from my site). This is not a trial product, you just buy it outright. It’s one of my top creams!
Rachel
WomensBlogTalk
Dianne
LifeCell is a product I researched and almost fell for this scam (I’m surprised you rate in number 1 Rachel because one can’t buy it in stores like Ulta, Sephora etc.) They don’t accept pay pal but rather a credit card which tells me that once they suckersomebody in they will keep sending the product and billing the credit card and make it hard to cancel. It’s disappointing because it sounded promising.
Rachel Vrabel
Hi Dianne, thanks for your comment and I can understand why you might feel that way. It stinks that 99% of the trials out there are scams because it tarnishes reputable companies such as Lifecell. It’s the only trial product that I endorse for this reason. I’ve been recommending Lifecell for the past five years because I love it that much, and over that time period I’ve never had one customer complaint. Not even one comment about having any difficulties sending it back within the 90 days if they are unhappy. They also have a unique feature where if you don’t want to receive it monthly, you can ask them to send it every 60, or every 90 days. I get mine every 60 days since the tube lasts about 2 months. And they always send a TON of free stuff with every shipment. My last three shipments have included anti-aging face wash, firming neck cream, spf tinted moisturizer, firming body butter, and once I also got a cute little tote bag and also the last time I received a small clarsonic type product. I have so much extra product now that I’ll be giving away some of it as Christmas gifts. I can understand the hesitation order a trial product, but I recommend this one 100%. I’ve been working with Lifecell to have them add a feature where you can just buy the product outright but so far they haven’t accommodated me on that front. I wish I could offer it both ways, but right now I’m limited. If you’re not comfortable trying it, my #2 product, Kollagen Intensiv is sold outright, as is Dermology. Thanks again for your comment, and I hope this eases your mind a little.
Rachel
WomensBlogTalk
Susan Anthony
What about Nouvalift? Yes or no?
Rachel Vrabel
Nouvalift is a scam. It’s your quintessential 12 day free trial offer that is deceiving with their marketing, deceptive and hides their terms and conditions, and bills you roughly $100 on the 12th day (day 1 is the day you order). It’s not a great cream and it’s very difficult to cancel because they don’t have an official website and they won’t include ANY paperwork when they ship you the product. Just avoid at all costs, there are much better creams out there from reputable manufacturers. Rachel~WomensBlogTalk.com
W Bowling
I was scammed by BIOLIFT. I bought a “FREE” trial size for shipping and handling. 20 days later they charged my account for $180.00. The items arrived with only a packing slip with 2 numbers. the numbers on the charges where different, so I called them all. Only got thru on 2 numbers and was told it was 2 different companies and I would have to call back to cancel the other and when I called was told at first that I had already called them. They tried to scam me again on the phone calls to cancel… I am going to report to the BBB.
Cheryl E.
I have never before ordered skincare products online and frankly I’m embarrassed I fell for this scam through a “free trial” at $4.95 for Renew Collagen Serum. It makes one feel stupid, foolish and lastly angry at a company blatently fleecing people by using subterfuge, hiding their free trial details in fine print: the 14-day trial period that begins the date of your order, meaning by the time it arrives, you only have 1-5 days to try product or return it, or else you are put on Autopay: an automatic monthly charge at the full price of $98.95 plus the initial $4.95, for a total of over $100! I spent nearly an hour on the phone with customer service, the majority of time on hold. I got sales pitches from two employees (transferred once) stating I was getting products at a 65% savings (untrue, also this product sells for less than $60 at Costco), pressuring me to at least accept one more shipment, etc. I had to interrupt and raise my voice stating for the 7th time to take me off auto-ship, that I contacted my bank to reverse any future charges from them and reporting them to the Better Buisness Bureau. I was quickly given a cancellation confirmation number.
I am posting this to share and warn others, especially with the coming holidays. Please don’t fall for the “free trial” for any product until you read the fine print; this barely legal scamming practice is like a virus popping up all over the Internet
Involving endless companies and products. Buy products off the shelf unless it’s a reputable company/business you have used before. Otherwise you can be stuck with infinite automatic charges on your debit or charge card.
Let’s put these thieves out of business by no longer buying their products and warning everyone about the Free-Trial-Auto-Ship Scams!
Linda Mar
Wish I have known about your website. I usually don’t order stupid anti wrinkle or lift creams, but somehow I got suckered into it because it was only $4.95 for shipping and handling. The products I got deceived on was Biofinite and Creme Der Mar, of course I don’t remember seeing anything about a trial period, it just went straight to the credit card part.
I have already contacted both companies but of course they are telling me the terms and conditions were on the website. I returned their product and hope for them to credit my credit card of $87.63 x2. I have already filed a complaint with the FTC, and disputing the charges.
Such anxiety it has caused me, and so angry at these companies that deceive us. I will never fall for these scams again!
vicki
Yeah I got suckered! I made the mistake of ordering from Saine Jeune. It was suppose to be a free trial offer, then a few weeks later I had almost seventy dollars taken from my account. They did cancel the membership I didn’t have but would not give me back my money they had already taken from my account. Basically they said I should have read the fine print. The product isn’t that great! It does not do what it says it does. I have bought Wal-Mart brands that were much better.
Gayle Samson
I, too was foolish enough to think that a product endorsed by Dr. Oz for just the shipping price of $4.99 was worth a try. Exactly what the author of this article said came true. I did manage after getting hung up on fifty times, the first clue was that I received a pot of face cream two months later without ordering it. If you read their website, you can tell it has been run through a translation machine because ti makes no sense. Do you feel in your gut that your skin is losing it’s guts, etc. In the box there was another poorly translated paper which starts out by warning you that this product is virtually impossible to return. I told the guy in India I never ordered it, then he said, are you sure nobody in your house did, then he said why don’t you try it, to which I replied I don’t want to open the packaging, to which he kept on with I must have ordered it. I told him that i was tired of going around in circle and that I would have American Express do an fraud investigation, and he became alarmed and so no please don’t just keep it, I will delete your credit card information. I said no, I have to. I told them the story at American Express. Since you never ordered it or paid for it there is no amount to go by. The paper in the box does not tell you how much they have charged you, or under what name. American Express searches by amount. I don’t know if they charged me five dollars or $200.00. I have to look over all my statements and see if they have folded it into something else that looks like a legitimate charge. The name of the company is Nouvebelle Subscription. It says I ordered it Oct 4th and received it October fifth on the paper. As I said I never ordered it. I feel like an idiot and my credit and personal information has been compromised. If you google this company, you see millions of complaints. I have yet to see what happens.
Rachel Vrabel
Gayle, Thanks for your comment. I’ve never heard of Nouvebelle but there are hundreds of scam creams out there operating in the same fashion. Keep fighting them until you’ve won!
Rachel
WomensBlogTalk
Debbie
I too was scammed! Lost $147.00 ,no email or phone number to call,so I could not even cancel.I just received my “Free sample” today from Nature Skin Labs. I ordered on sept 8th.I am so furious at myself for falling into this scam!
Viv
hi have also just been fooled by natures skin lab Doc Oz products serum and face moisturiser…oh my dear we are so gullible Ladies!,,,,,,,,why can’t we gracefully accept that ageing isn’t for sissy’s an just get on with life…..
Susan
FYI; it’s Katie Couric not Katie Courig. I think you are getting her confused with the coffee maker! It’s petty, I know, but it also diminishes your credibility.
Rachel Vrabel
Susan,
Thank you! I just changed it…thank goodness it wasn’t a misuse of “their” or another horrifying grammatical error. I appreciate the feedback though, I really do! 🙂
Rachel
WomensBlogTalk
Sue
I was looking at an ad like this today and they claim that it is recommended by Dr. Oz. Many sites claim that he endorses their products, and he doesn’t. That’s why people need to do their homework and not swallow everything they see on the internet. A simple google search of that product with his name didn’t turn up anything. If he endorsed it, there most likely would have been a video clip or a page on his website talking about the product that is “so wonderful.”
Rachel Vrabel
Sue, you are 100% correct!! Thanks for your comment.
Rachel
WomensBlogTalk
Yogita
I recently purchased Regenere facelift cream & eye serum combo. Firstly it reached after 13days of my order, & when I used it, it was very awful product that led to irritation & red patches on my skin. I called them to cancel my future subscriptions but I didn’t took any confirmation number with the faith they would have cancelled it nor checked the bank statement.But again after 30 days I received another shipment & was shocked, to see 2 charges of 89.95 for facelift cream & 2 charges for 85 $for eye serum these fraudulent company ripped me. Beware from such companies, on my statement its name was Faceserum. I called my credit card company & they told they will put it in dispute& after 5-6 days will credit it. Crossed fingers, hope I receive my money. At this juncture I cannot afford to loose my hard earned money. Any suggestions are welcomed.thanks.
Theresa
You are so right I called to cancel after seeing your post I was sucker into it cause I seen Dr Oz so quick I called to cancel it I didn’t even open it so the lady said did you try it yet cause i see you just got it the other day, I told her I didn’t want to try it I just want to cancel any other shipments she told me I had to pay the shipping fee and a restocking fee. I didn’t see anything about paying a restocking fee if you cancel. Thanks for sharing I need to pay alot more attention to the fine print.
Rachel Vrabel
Theresa, thanks for your comment. Dr. Oz is plagarized perhaps more than anyone on the internet. He does not endorse any wrinkle creams. They sneak that restocking fee in there when you refuse the products. I’ve actually never seen in and I’ve read the fine print. Let me know if you are still in the market for a good wrinkle cream, or check out my top 3 wrinkle creams. Thanks!
Rachel
WomensBlogTalk
cheryl morand
how good is Nature’s Cream and Nature’s eye
syrum by Toronto Doctor and price after free samples?
Rachel Vrabel
Cheryl, if it’s a “free sample” it’s only free for the 12-14 day trial period, then they will immediately bill you for the full amount,and ship you a new batch every month for eternity, so I would steer clear of these products altogether.
Rachel
WomensBlogTalk
Sandra tallent
Can you give me the phone number to cancel. They did not show this
Rachel Vrabel
Sandra, which product do you need to cancel? There are a ton of these trials.
Rachel
WomensBlogTalk
Elaine Williams
You are so right! I was tempted by yet another Dr. Oz endorsed skin cream. Who doesn’t want to look younger? It took me a while to fine a ‘real’ review. You hit the nail on the head – they are identical and scams. Thanks for posting this.
Rachel Vrabel
Thanks for your comment, Elaine. There are so many scams it’s crazy, but if you know what to look for – you won’t be a sucker! Glad you found my post. If you need an anti-aging recommendation from a trustworthy company, check out my Top 3 Wrinkle Creams. I’ve been using Lifecell for about 4 years now and love it!
Rachel
WomensBlogTalk
ellen
Thank you for bringing this to my attention I did get a free trial once and they took $90.00 out of my account without my knowing. I had to call & cancel & I call my bank.Thank you again.
Susan
I should have done my research before signing up for free trial of Magic Skin? and Nova Derm today. Luckily I saw your article and did everything I can to protect myself from further charges. I called 888-596-9229 for Magic skin? and 888-603-2010 for Nova Derm and cancelled both. But they told me that even though I canceled before shipment of free trial product, they won’t refund the shipping and handling $4.95 each. I will have to fight those charges with my credit card company. I changed the cc number just to be safe, too. Thanks!
Liz
Scam!!!! Beware do not buy this product. Been totally scammed. Terrible product. Company will not accept returns dispite the horrible reaction to my face. Will not give refunds either.
Extreamly sketchy. Watch out!!!!!!!
Rachel Vrabel
Marcellina, thanks for your comment, I have no problem posting it as I am very open and honest about the products I recommend and I can assure you I am not part of any scams. If you look through the feedback from my top 3 creams, there is very little, if any, negative feedback. Many people who post negative reviews have not used the products long enough to see real results and they are looking for an overnight miracle cream – you have got to stick with a routine for at least 2-3 months to see real results as the skin’s cycle of regenerating is 60 days. I have used my top 3 creams going on 5 years now (I rotate them) and my skin looks amazing and I’m 43 years old.
Unfortunately there are many ways to buy these creams, and lately I’ve seen Dermology offered as part of a free trial (not by me), which was a bit disappointing. However, if you are using my links to purchase it, it is sold outright just as if you were purchasing through Amazon, etc. Have you ever purchased products through an Avon Lady or Mary Kay representative? Would you call them scam artists because they stand behind the products they recommend? Even if you tried them and didn’t care for them? I am no different. I make very little in the way of promoting products, I do it because it’s a passion of mine. I am obsessed with skin care and trying to keep my skin looking young. Many women appreciate the work that I do because I’ve exposed countless scams and saved people thousands of dollars.
Rachel
WomensBlogTalk
kathleen
I was disappointed with a 5 day trial of face cream for 5 dollars.
I used it for 1 day and stopped due to my skin getting very red and thought I’d give it a day or two and try again but in life things happen, so never got did. I called 5th day of having cream to cancel and they said too late. I checked my bank account and I had acquired two 80. something charges, which were just put on within hours. I explained about not able to use product and it did not matter.
I’d like to know from you how to post this info at this site so when other woman see their offer they will see my note of warning. Please help- thanks,
[email protected]
Rachel Vrabel
Kathleen, which cream was it? You can share my article to your Facebook page, or go to the WomensBlogTalk Facebook page and comment or share. If you just scroll down about 8 articles on my timeline, you’ll see that I posted the “Beware of Free Trials” article. Thanks for your comment!
Rachel
WomensBlogTalk
Marie
I was just on Facebook and noticed an article about John Stamos marrying Lori Loughlin. I clicked on the link to read the story, and it wasn’t a story about their relationship at all. As you scroll down, you’ll notice that it was an advertisement for Dr. Oz’s Perfect Age Miracle Cream. That’s all it was! If you go all the way down to the bottom of the page, there were Facebook linked comments with at least 20 different comments… however, I’m convinced that they were fake because you couldn’t “like” or “reply” to any of them, nor did they make any sense at all. It wouldn’t even allow you to add your own comment. And they offered a “free trial” but it was only available for today. I guarantee that if you were to go back to this page again tomorrow, that the date would change and it would only be available at that date. What a rip-off!
Rachel Vrabel
Marie, yes this is a scam! It’s the same with a lot of the websites, like the fake news reports or fake TMZ articles. If you notice, you can’t click on ANY of the ads on the sidelines, that’s because it’s just set up to be fake, because it is 100% fake. I can’t even imagine the thousands of people who get sucked into these scams every day. Thanks for your comment.
Rachel
WomensBlogTalk
Sandra
I also got scammed by bio lift and jivam as didn’t see the 14 day trial period so charges $89.95 for each one. They would not take back as didn’t discover until got credit card statement. In fact they had already shipped another shipped which I received. I returned as not ordered but one of them only refunded $80.00 stating $9.95 was restocking fee. I called but won’t refund $9.95 however my credit card did refund to me. Still would like to return the original shipment but got no where in taking to them.
May talk to my Credit card company again to see if they might be able to help. Strange thing is that I didn’t see the 14 day trial period mentioned when ordering or I wouldn’t have ordered. Of course the company swears it was on their site and I just didn’t see it!! Makes me wonder if it was there or not. Any suggestions??
TrishP
I believe it was NOT on their pop-up ad. But their “out” is that it is mentioned on their website. (I tried on another company’s pop-up ad, without finishing the order, and did not see the 14-day info.)
Rachel Vrabel
Trish, yea it’s normally not obvious. Most of the time you actually have to click on “terms” on the bottom of the website which no one does, or should have to do! I believe in full disclosure. You won’t build a successful business model without it.
Rachel
WomensBlogTalk
Cindy
Same thing happened. My credit card company is involved with complaint of billing dispute. . The Bank of America credit called the jivan company and they refused to talk & hung up the phone on .. Also, contact the attorney general office for legal claim against Jivan .
D. Brannon
Very interesting and accurate article! My ‘fee sample’ used the product names BELLA LABS and LACREME. In addition to the BBB and Attorney’s General Offices, if you rceived your product in the mail as I did, file a complaint wih the U.S. Postal Service Fraud Division because this is also mail fraud and they have very good investigators. Of course notify your financial institution to contest the charge or (best of all) a fraud claim.
Rachel Vrabel
D. Brannon, thank you! I wish more people would do some searches on these fraudulent products prior to purchasing. I saw your other comment on Bellalabs, and you’re right, Dr. Oz nor Ellen actually recommend or use these creams. If you are still in the market for a good, quality cream I’m happy to make a recommendation for you. Or if you’re feeling hesitant to order online, I understand. The companies I deal with don’t have these types of problems 🙂
Rachel
WomensBlogTalk
m lewis
I have fallen for the ResVibrant scam. I used the cream and got a rash. I plan to call the company and not only return the product, but ask for a refund. I didn’t order ResVibrant but was charged $88.64. I feel like they have stolen from me. I will talk to my bank tomorrow and hope they can help. I feel icky about this.
Rachel Vrabel
m lewis, they may or may not allow you to return the unused product. If they do, ask them what their “restocking fee” is. It’s usually about a $35 charge, so you may be able to get a portion back, but at least you’ll be canceling any future shipments. I would make a note of who you spoke to, the time, etc of when you call to cancel your “free trial” because that’s what they consider it. That sucks you got a rash, I’ve gotten a lot of comments with similar feedback. Their products are cheap and they don’t use the best ingredients.
Rachel
WomensBlogTalk
MJ
Hi Rachel,
Thank you for exposing this scam! Unfortunately, I purchased these lotions. I am very lucky. My credit card company blocked the charges (and my account) and notified me of these fraudulent charges. I was unaware of the charges!!! In addition, the credit card company closed my account to prevent further charges. I encourage everyone to work with their credit card company as soon as they discover the charges. I understand that not all credit card companies will remove the charges. However, it might be easier to dispute and resolve the charges with the credit card company, after attempting to work with these companies.
I, for one, have learned a valuable lesson. Read the fine print!
Thanks again! MJ
Temp Polk
Beware of Skinology and Wulexa “free” trials where you only pay for shipping. A couple of weels later you are being charged over $200, then another 2 weeks later another $200, with nothing shipped. When you try to cancel, the only way you can actually get them to cancel is to threaten to report it to your credit card’s fraud investigation services. I finally got an email saying that subscription was cancelled, but the phone call I had with them made me so uneasy that I changed my credit card number.
Temp Polk
I forgot to add, the only way you can get a phone number to call them is off your credit card statement (where the charge appears), then be prepared for a long and crazy phone call. Also, when I called the alleged customer service representative, after I repeatedly asked for cancellation, put me on hold to transfer me to his supervisor. When the supervisor came on the line I could swear it was the same person. I told him so and also said that I was going to report this company to my credit cards fraud services. I got the email with confirmation of cancellation an hour later (he told me I would get it within 24 hours). I then called my credit card and asked for a change of number.
Bev Stevens
I got SCAMMED. I purchased a free trail from Revival Beauty Cream which also goes by the name of Beauty Redefined. $4.95 to pay for shipping of the FREE trail. Within 14 days I had a bill for $99.95 for the face cream and $89.95 for the eye cream. I tried to contact them but could not get a hold of a live person. Was able to cancel further charges but can’t get on refund. I had my credit card company pursue it but they said the in small print on some page mentions the charges. I AM GOING to continue fighting this. I welcome any suggestions. Thanks, Bev Stevens
Rachel Vrabel
Bev, I’m sorry you fell into their scam. My advice is to be persistent. Get someone on the phone and cancel your trial and all future orders. Ask them if you can return the unused portion for a partial refund, get a cancellation confirm number from them and keep good records of who you spoke with. Monitor your credit card to make sure they don’t charge you anymore in the future. If none of this works, then cancel your credit card with your bank and dispute the charges.
Rachel
WomensBlogTalk
Johanna Wynns
I think you can add another company to your fraudulent list:
HydraSence 14781 Pomerado Rd. #243, Poway, Ca. 92064 for their two
products, HydreSence and InstaLyft.
When you read their 13 pages of Policy, you find that the people they show “may or may not” even use the products they are selling. I was able to
call immediately after I ordered (as I
continued reading their “policies”.) I got it cancelled (the order itself) after alot of threatening by me to report them. I always make copies of what I order and there were parts of the info. that was not able to be copied on my computer. I hope you can do something to report them somewhere.
Thank you.
Sus an Mcnamara
I went to the Lifecell website and found a free trial!
I went to reviews and came across the Better Business Bureau stating an F rating for the company. Reviews are terrible. I was very anxious to order this after reading your review. I don’t understand. Please explain. They are showing celebs holding a box or two of this product.
Thank you
Rachel Vrabel
Susan, it’s a real shame that scammy companies have ruined the concept of a free trial. To be brutally honest with you, Lifecell is the ONLY product that I recommend that you can purchase by way of a free trial. But I can also tell you that this product WORKS, and they also have a 90 day return policy that they stand by. I think they reason they may have a poor rating is because people do sign up not realizing how the trial works, so you must educate yourself (unfortunately 90% of the free trials out there are scams, but Lifecell is a quality product and a reputable company). I originally purchased Lifecell by way of a trial, loved the product, and I’ve arranged that they only send me the product every 60 days instead of each month (it lasts). They are flexible like that. They also send me tons of free stuff all the time. I just got my shipment today and along with the large 2.0 oz tube of Lifecell, I got some neck firming cream, 30 spf tinted moisturizer, cooling under eye cream, and face wash–FREE! I never ask for the free stuff, they just send it for being a customer, with just about EVERY shipment you get free stuff. Again, this is the only product that I stand by as far as a trial goes. You can also purchase it outright, but then you don’t get all the free stuff 😉 If you are considering the Lifecell trial, it’s the only one I’ll give a thumbs up on.
Rachel
WomensBlogTalk
dorothy davis
I cant believe this happened to me I thought I was getting a sample just for the shipping and handling boy was l wrong $89.95 for 2 month before I noticed it
Rachel Vrabel
Dorothy, I’m glad you caught it when you did, sorry it wasn’t earlier. You may want to see if they will accept any of it back for a partial refund.
Rachel
WomensBlogTalk
Benny
Did I mention this? Any fraud, that involves every major US bank and millions of dollars in fictitious advertising, …thousands or maybe millions of victims, thousands of false claims, millions in interstate bank fraud, and interstate consumer fraud,…is not such a smart idea.;-)
Gina
I too, have become a victim of this “Free Trial Wrinkle Cream JIVAM”.. and other fictitious named similar skin care scams….. involving millions of women in the USA, and millions of dollars of banking fraud of all the major US banks. Unfortunately, I am not very nice, when I have been scammed, because I used to investigate fraud for several major corporations, and major banks, with a long history of reporting to the Office of The Attorney General. The free ride here, is over.
Tammy
How can I help to get the word out? They did not send anything with the trial, so I had no idea about the 14 day trail. Such a rip off, plus the products are still sitting in my drawer because they burn my skin. I was hit for 2-$89 charges for the BioLift and for the Jivam. I can’t believe I was so stupid. Makes me sick. I really didn’t have the money to lose. Please tell me how I can help get the word out to NEVER order these products!
Rachel Vrabel
Hey Tammy, have you liked my WomensBlogTalk facebook page? I have some articles there you can share so you can spread the word to your friends and family if you’re comfortable with that. Or you can refer them to this article on my blog. Thanks for your comment! Did you cancel your trial in the meantime?
Rachel
WomensBlogTalk
Kari
DO NOT FALL FOR THIS!!!! I cannot believe I fell for the false claims. The products left my skin congested and with clogged pores. What is even worse you get the next month supply at $89.95 for EACH product and there is no return instructions or telephone number. I had to call and have my credit card number changed to avoid future charges and shipments. Poorly made product with a lot of fillers.
joan scarpella
Dr. Oz’s program had a “free” offer for the anti-aging cream, Beau Derma from SKI*skinstimulate(888-391-0458). You were to pay only $4.95 in shipping. They charged me $89.95. Think Oz should be held accountable for this scam, but when I try to write to the program, it refuses to take my message,
Rachel Vrabel
Joan,
Dr. Oz does not recommend any creams, these scam companies plagiarize and use his name fraudulently. Don’t trust ANY ads that say “Dr. Oz recommended” – they are SCAMS! You can look at Dr. Oz’s actual website and see that he does not endorse any creams.
Rachel
WomensBlogTalk
Myra
If you watch Dr.Oz’s show , he plainly tells you he does,” NOT”, endorse any of these products . There are so many of these scammer ads out there that claim Dr.Oz promotes this cream or that cream that even he probably couldn’t keep up with them . Watch his program , he will tell you he does not promote ANY of them !!!!
Valerie
Thanks to your blog, I was able to call and cancel my order for the jivam!
I also received bio lift. Should I have mentioned that also? The person on the phone said my card would not be charged and that my account with them was closed. She also gave me a confirmation number.
Rachel Vrabel
Valerie, yes I would definitely make sure the bio is cancelled also. See if there’s another phone number on your credit card statement, usually the products are independent of one another. Good luck!
Rachel
WomensBlogTalk
joyal
This particular ad is promoting a combination free trial of BioGeniste Wrinkle Reducer and Dermal Meds, and Brenda claims that she obtained these results by using these two products in combination.
Rachel Vrabel
Hi Joyal, it’s almost comical how many ads use the exact same story lines (“Brenda”) and just swap out the names of the creams. It’s the same company using the Brenda story line. They use Brenda and they normally use a hollywood actress i.e. Sandra Bullock, Ellen Degeneres, Katie Courig – the list goes on. They are all scams!
Rachel
WomensBlogTalk
Vita
I managed to fell for the same trap and ordered Trial cosmetics and to be honest, I would not pay £5.. Renuvue and Rejuve took payment from my account on the 11 March 2015 – £178 each x 2.Unfortunately there was no confirmation email for the amount charged, not the cost of the product and totaly not worse it. Bank is not returning the charges for me as they are aware of these scammers 14 days notice period. I just cancelled my card and the bank will prevent any further payments from them in the future. That is the best I can do. I ended up with paying £8 x 2 at the end of February for a trial and then without my knowledge they charged £178 x 2. Scumbags!!!!! Avoid them!!!!!!!
My bank gave me contact number 031202410224 to speak to them directly, but this nr is not working…
Trish
Hi Rachel…. I’m one of those who just figured out I don’t want JIVAM and just received the trial offer. How do I cancel this? I do not want to be charged $90 for the bottle they will be sending. There is absolutely NO PHONE number listed on the website or on the internet. What do I do??? I hate to have to cancel my credit card because my husband will not be a happy camper… suggestions??
Rachel Vrabel
Trish, there should be a phone number next to the charge on your credit card statement to cancel. If you can’t find that, call your bank and cancel your card. Jivam’s a bad one, sorry I don’t have their phone #.
Rachel
WomensBlogTalk
Rachel Vrabel
Trish, another customer left this number for Jivam, give it a try 888-603-2010
Rachel
Patricia Peloquin
Trish,
Jivam’s phone is 888-610-1835. I lucked out that I hadn’t opened it yet and they agreed to accept a return (I was within the 30 days for the). I’m still out 2 shipping charges. But I hope this gets straightened out as I’m mailing the product back today.
Most companies have the 14 day max.
I don’t remember reading anything about an $89.99 charge or any continuing charges each month. I will NEVER order any “free” trials again. 14 days max is not enough time to see if anything works, anyway.
TrishP
Another reason for this scam: I believe that the pop-up ad NEVER had the information about the $89.99 charge. Their “out” was that their website had the information.
Mary Beth
I too purchased Jivam and Biolift in Jan for my “free” trial. What a scam. I just spent an hour at my bank closing my credit card and getting a new one as well as filing a dispute for the charges. Thank goodness my bank will credit my account and continue the dispute. I was on the phone with Jivam for a while as well today asking for a refund. I could never be at the other end of the phone line and lie to every caller. What evil people and a terrible way to run a business.
karl king
I bought the advertized product DermaBright and Lavish Skin Care for my wife. I did not realize I was approving a future shipment of any product. Unfortunately, I discovered my credit card had been charged $88.28 for another shipment because I did not call within 14 days to cancel the account. I was only able to get a $31 refund. My wife says her skin likes the product, but the marketing is disingenuous. If the product is good, the user will order more. The company policy takes advantage of people who may not be computer-savy, which, in this case, I was not. A costly error.
Rachel Vrabel
Karl, be sure and cancel BOTH DermaBright and Lavish – these combo scams are usually totally separate and work independently and you should see two separate charges for around $88-$90 on your credit card. Just a heads up in case you only thought you had to cancel the DermaBright. This is just yet another way they scam people, by signing them up for not one, but TWO products on an auto-ship, auto-rebill arrangement. Thanks for your comment and I’d be happy to recommend a good product for your wife if you’re still in the market, and no trials.
Rachel
WomensBlogTalk
karl king
Rachel, called Sears credit card company .. talked with a really nice woman who was a victim of this, and sees far too many people being taken by this scam. She wishes politicians would do something. However, she blocked my card from any charges from this company. Fortunately, the Lavish was charged on a Verizon debit card. They tried to bill it 3 times, refused and closed that account. The woman at Sears CC is crediting my account. If the scam company does not respond, then I will get to keep the money. She said many times these companies do not respond, or do it too late. It is definitely worth the try,.
The Better Business Bureau has no ‘teeth”, no enforcement power. But calls to the state Attorney General WILL get attention. MAKE THOSE CALLS
Mischelle
Thank you for this information Rachel! I actually found this blog while doing research on a free trial offer for some weight loss products I was thinking of trying. I had ordered the Biolift eye cream and Jivam skin care serum a week or so ago thinking to try it and never realizing that they would charge outrageous prices for them in the future. Luckily for me I found your blog and was able to call to cancel before my trial was over today! I was recently layed off and definitively can not afford those charges. For anyone else looking the number I called to cancel was 888-603-2010. I was on hold for a while then was offered to have my trial extended but was eventually allowed to cancel and promised no future charges or products. Again thank you so much for your information!
Rachel Vrabel
Mischelle, thanks so much for your comment and for the Jivam phone #. I just had another customer leave a comment and she could not find the phone number anywhere to cancel.
Rachel
WomensBlogTalk
Fran Antmann
As one of the women foolish enough to be have been duped by Vibrante Bright Skin cream, there is some recourse. It seems that my credit card co will restore the charges after my billing dispute. So all of you who’ve been scammed, follow up with your credit card companies and tell them you’ve been scammed!
Rachel Vrabel
Fran, thank you for taking the time to leave your comment. That’s great news that your credit card company is going to restore your charges! Sometimes card companies are very good about helping customers who’ve been scammed. Sometimes they do want to make sure you’ve called the cream company and officially cancelled, but that’s hard to do sometimes if you can’t even get through on the phone or they provide bad phone #’s. I’m glad it worked out in your favor!
Rachel
WomensBlogTalk
Ivy
Thank you so much Rachel! I was about to order Jivam serum until they asked for my credit card details. A red flag went up and I decided to google for more reviews about it. I’m so glad I came across your article. You saved me from doing something stupid! Thank you!!
Rachel Vrabel
Hi Ivy! I’m so glad you came across my article. Jivam is definitely one of those you’re better off avoiding! Let me know if you need any recommendations for skin care or if you decided to buy something else.
Rachel
WomensBlogTalk
Linda
Hi Rachel. I stumbled on your article researching about the supposed new miracle combo that Dr Oz never recommended. I’ve only fell into something like this once which was for an online tutorial website called Lynda.com which, don’t mistake it is actually a very reputable company with great customer service and a reasonable refund policy. But the problem was I did not read the small print after paying for my first month and have a horrible habit of not checking my account enough so they were able to charge me for a month that I did not need their services. I called an they returned the last month’s amount to me and it was easy to cancel. This is what a company which gives a damn about customer service will do. Otherwise, always shop on Amazon or Ebay where there is a regulating party that can force a refund. Why are these two marketplaces so successful? Because they don’t just want money, they want happy. There is also something else scary about the internet. Recently I saw an ad for a website called Quibids and I almost fell for it really. What is funny about it is that this website is not a scam but the business model is very shady. If you do research on it, you will think they are utter geniuses but at the expense of conscience, but really in the face of money, neither Quibids or customers can easily resist the temptation. It’s the same as these beauty cream scams or any other money grabbing scams out there, they appeal because of $$$. Impulse is really a monster that can make us do absolutely idiotic things, even if it’s just to save a few dollars. We can find great creams on Amazon which has a solid return policy and an A-Z Claim to back us up, but we would rather fall of a “Free Trial”. Sometimes I really think the world is out to get us!
Rachel Vrabel
Hi Linda, you are right, it’s much better to shop with reputable businesses that offer refunds. I’m not so sure about buying creams on ebay though, since sometimes these are people that are reselling items and you have no idea how the product has been kept or if it’s within its shelf life. I just personally would not buy beauty products from ebay for this reason, Amazon I think would be a better choice. My top three creams all have either 90 or 120 day money back guarantee which I think is hard to beat. Even some online shops only allow for 30 day return. Thanks for your comment!
Rachel
WomensBlogTalk
Lori
I am so grateful to you Rachel. I was just about to order the 2 free trial offers. THANKYOU so much for saving me a huge headache. Keep up the great work. I stumbled on to your blog…but now I will be reading with much interest.
Rachel Vrabel
Thanks Lori! I LOVE messages like this. I’m so happy more people are doing their research and finding my blog before getting sucked in to these trials. Thanks so much for your message!
Rachel
WomensBlogTalk
Janice
Thank god I found this article before the $94 came out of my acct. I literally only get paid $140 every 2 weeks & that’s most of my livleyhood😑Thank you so much Rachel! I just got off the phone with Jouliage or (FLAWLESSLOOKCREAM.com) who probably have a bunch of different company names to keep this scam going, I should’ve known it being in my email like that, that it was too good to be true! So anyways I gave it to the woman after she told me it WASN’T a scam!?! “I said honestly?.. Not a scam? You don’t find it odd that there are articles all over the internet about how to BEWARE OF THIS COMPANY!?!” She continued on assuring me it wasn’t a scam🙄
Rachel Vrabel
Janice, thank you for your comment and sharing this scam! Gosh, it’s been impossible for me to keep up with all the names, so thank you for sharing the info so others can see. SO GLAD you caught this in time!! Most people find my article after they’ve been scammed out of 100’s or 1,000’s of dollars! xo Rachel
Sandra wilkinson
I also swam in on the jicama skin cream supposedly recommended by dr. Oz and had my card charged 89.95 . I appealed at my bank but because of the fine print I lost my appeal and had to pay. I shut down my account and opened another so they couldn’t continue to rob me. I live on a fixed income and 89.00 means a lot to me. I’ve learned my lesson and will never do this again.
Jane
Hi, Rachel! Thank you so much for the information on this page. It is exactly what I was looking for. Now I know not to bother researching those free trial offers. And thanks to all the commenters for the great ideas for refunds.
I need a super hypoallergenic face cream for my stressed out 75-year-old face. I’ll be looking into your suggestions.
Susan Mala
Does anyone know how to contact Jivam and BioLift Eye Cream? Supposedly they are touted by Dr. Oz. I just read of the scam and want to cancel ASAP but can’t find a phone number! Can anyone help?
Rachel Vrabel
Susan, I’m so sorry but I’ve just spent 20 minutes looking for a contact number for Jivam/Biolift and every time I click through on a Jivam ad, it baits and switches me to a completely different free trial offer. This is typical once people start catching on to the scams, they just change up the product. My best advice is to call the phone number on your credit card statement, and if you cannot get through that way, CANCEL your credit card altogether and tell your bank that this is a scam and that there is no good published phone number for this fraudulent company. Good luck, and sorry you’re caught up in this. I can assure you Dr. Oz does NOT recommend these creams.
Rachel
WomensBlogTalk
Katherine
I can’t find the website I used, they keep changing everything.
But here are telephone numbers that got listed on my credit card for anti-aging creams on a $4.95 trial:
877-494-2560.
888-596-9229.
Also I got a full refund by threatening to go to the Federal Trade Commission.
Rachel Vrabel
Hi Katherine, which creams did you purchase?
Susan Mala
Thank you. I was able to call a phone number I found on my credit card bill. I was told that they would cancel but when the trial period runs out I will check to see that I am not billed for any more! Duh! I consider myself fairly savvy, but I guess when it comes to vanity we are all vulnerable!
cherie
Hi Susan, The # for biolift and Jivam is 888-603-2010. This # will cancel any future shipments and you will only be billed for the trial shipping and handling. Hope this helps.
Ginnie
I too was duped by “Jivam” misleading ads Just hope we can have this company shut down their practice of “ripping off” customers.
Rachel Vrabel
Ginnie, wow Jivam must have some advertising campaign going. I’ve gotten numerous complaints just within the last few days. I hope you were able to cancel.
Rachel
WomensBlogTalk
margie
Jivam offers a free trial of the skin care cream, but you don’t realize you are signing up for receipt of a monthly bottle at $89.00. When you get your first monthly subscription, there is nothing in the package to indicate where to return the product if you don’t want it and its incredibly difficult to find information on the web about how to return it. I finally figured it out and want everyone else to know. You need to send an email to [email protected] to cancel the subscription. If you don’t want to accept the product, they make you return it to them at your cost and charge you a restocking fee of $10.00. You have to get an authorization number from them as well . It’s such a scam. The address to return the product is Jivam Skin care Returns, 3760 W McFadden Avenue, # B602, Santa Ana, CA 92704
Rachel Vrabel
Thanks for the info Margie!
Rachel
WomensBlogTalk
karen
there’s a phone # on the Jivam bottle – I just got my visa bank statement and learned the hard way that I’d made a mistake – trusting and assuming that I was going to get a product as a “free” tria – hah. 888-603-2010. I haven’t called it yet. I was trying to send them an email using the “Contact Us” tab and got a message back that the email couldn’t be sent. I’ll try calling tomorrow and i’m assuming the phone has been disconnected by now. /c;
Rachel Vrabel
Karen, Thanks for sharing the phone number. I think Jivam is one of the really scammy ones. Let me know if you were able to get through and what finally worked to cancel.
Rachel
WomensBlogTalk
karen gould
Rachel: I just thought I’d sent you a longish reply to your message, thinking I didn’t have to fill in contact information, that it would automatically go to the reply you sent me. but no, my message disappeared. so much for that. JIVAM was very nice and pointed out that if I’d read the terms and conditions I would have known why I was sent and charged for the second delivery, and for the “free trial” because I hadn’t cancelled within 14 days. I was even given a confirmation number. karen
Becky
Hi Rachel.
Like Linda, I am on a fixed income and was quite shocked when I found a charge of $89.16 by “psr*pureskin”. I had ordered the “free” sample of NuDerma. Like many others, I didn’t read the fine print. I contacted them, and with the threat of contacting the BBB, they said they would return $44, which will still make an overdraft to my account. My bank charges $36 for overdraft, plus $25 for every day after eight days!!!!! I will never get out of the hole.
Anyway, although I was able to call the company, I cannot find a website for either NuDerma or psr*pureskin.
Thanks for letting me vent.
Rachel Vrabel
Hi Becky,
Wow your bank does not mess around – is that Bank of America? Might be unrelated but I hated them and have been very happy at Wells Fargo for years. I’m sorry you got scammed by NuDerma. Did they require you to send back the unused product in order to refund you the $44 partial payment? Yea, you won’t find official websites for them since they are so fly by night. Whoever is promoting those free trials just create promotional websites that change with the tides. Once you recover from this, let me know if I can help recommend something for you for your skin, from a reputable company! 🙂
Rachel
WomensBlogTalk
Becky
Hi Rachel.
My bank is US Bank. There was no need to return the unused portion as I never received anything but the sample.
I got an email from NuDerma stating that I am getting a FULL refund. I guess threats do make a difference lol.
Thanks again.
Becky
Rachel Vrabel
Great news Becky! It certainly does pay to be persistent, and down right demanding if you have to in these situations (even if it’s out of your nature).
Rachel
WomensBlogTalk
Rosedala
Hello Rachel and thanks so very much for your noble website to open our eyes! I too, filled with desperately voracious hunger for removing wrinkles…fell into the trap last year, but with the help of my credit card co. I quickly canceled and obtained full refund. I guess my screaming must be much more louder and scarier than others’ lol!
However, I want to ask if you ever thought of having a similar review page on actual plastic surgeons? I’m looking for one to have some facial procedures and I’m rather confused.
Meantime, I’ll see your anti aging creams.
Thanks ever so much for your prompt response. :o)
Rachel Vrabel
Hi Rosedala, I’m glad you are enjoying the site, thanks for the compliment! The realm of plastic surgery is not something I’ve considered. If you’re looking for a plastic surgeon in your area I would definitely try to find reviews and testimonials, but I would try and get a referral from a friend and maybe choose to go do a couple of different consultations to see how you like the Dr. I went to a plastic surgeon once years ago curious about breast implants and they drew up a document suggesting like 5 other procedures to my face so I RAN like the wind and have never been back since. Good luck!
carolyn rentrop
I have been scammed. I just had my credit card debited for $89 from GSC Delightful Skin and will probably get a debit soon for PSR Pure Skin as this was a trial for 2 creams. Do you have the numbers to call to cancel? Not a good way to start my new year.
Rachel Vrabel
Carolyn,
Try this number: Phone:877-369-0258 I believe they also go by Vibrant. If that doesn’t work, you should have a phone number attached to the transaction on your credit card. Let me know if it works! Sorry you’ve been scammed. You’re all the wiser now! 🙂
Rachel
WomensBlogTalk
Ellen Kapschock
I got scamed I thought I was signing up for a sample and then I received two products which I used and thought they were samples then I goy billed $180 Well I canceled one product and was upset then the smelly eye cream just came in so I found the phone number and cancel the product This is a trick to get your money Thanks a lot had to go without food shopping I am only a housekeeper and I am a low income person
Maxine
I’d like to know if I have only stupidly gone as far entering my name, address and email will this class as an order? Does anyone know please?
Rachel Vrabel
Maxine, No, you would have to enter your credit card number in order to sign up for a free trial. I enter a fake name and email address all the time so I can “see” the nitty gritty details on these orders so I can write about them, then I just “X” out of it.
Rachel
WomensBlogTalk
Lee Ann
I laugh at my younger self rolling my eyes as my parents told me for the gazillionth time that there is no free lunch, and, if someone tells you something’s free, start asking ‘why’. And the biggee: nothing’s ever really free (costs you time, money, something). Even tho I got eye aches sometimes as a teen from all that eye rolling, lol, it’s good advice. I’ve been tempted by some of these offers, but never got bitten: first I check online for complaints. If there are problems they’re online as a warning to others. Look for scam reports, phone numbers. DO call the BBB secondly, because there may already be files on a company. If I haven’t found any complaints (rare) and find a CS number, I try to call FIRST and ask many questions: if I want a refund, how long before it will be sent, how soon will it reach me, where’s it being sent from, please explain the fine print in the contract, etc. I don’t care how obnoxious I may seem to them, it’s MY money, my job to keep it safe, and by sounding uninformed, I quickly find out how they treat potential customers and whether there are any ‘gotchas’ in the contract, or no deal. Anything I want to know I ask. Anything. If there’s no CS no., that’s the first big red flag, so d-o-n-‘t sucker into buying. And, really important!, keep a paper trail with dates and times you called, and every person’s name you spoke with. In legal issues this is invaluable info.
By the way, saying the BBB won’t scare them, but stating (through gritted teeth if you want to sound really fierce) you will report them to the Atty General’s Office if they don’t give you a FULL refund, usually will. Foreigners often won’t know what an Atty Gen is but it has the word ‘attorney’ in it and may put some fear into them.
When you’re scammed, DO report them to both your state’s and Federal Atty Gen’s offices! They have the power to block these thieves from doing business here. And they DO investigate. Our taxes pay for them and also pay for our senators’ offices and staff. They l-o-v-e a challenge like this and wherever I’ve lived, they’re like pit bulls once they get their teeth into a scam. And they call back to report results. Please use them and let them work for you. Sometimes they can’t do much but they can tell you who can, if anyone. Let them know these companies sell under various names, which seem to change often. You can save yourself a lot of loss and aggravation. Probably from all the early parental reminders I see big red flags when I see these ads.
When you think your voice doesn’t matter, think about how long it’s been since you’ve talked to someone whose speech you couldn’t understand from one of the outsourced countries. It’s our govt who decides which countries get hired for outsourced calls and thousands of people got tired of trying to understand some of the impossible gutteral foreign accents, complained loudly, so it’s apparently been changed.
Also, ask your credit card company to flag your account so such-and-such co. won’t be paid, warning them how these jerks change their name often, ask what failsafes are in place to prevent further charges, and how to protect your acct so you can’t be defrauded by thieves like these again. They should offer to help you prevent future charges, too. Money’s big business and banks can’t risk being sued or taken to federal court. You’re not the first to be scammed and you won’t be the last, but hopefully this will be your last time. Just be the best guardian of your own money as possible.
sandra
two more companies to be aware of are Equinox-anti aging cream, this product is being sent from Sheridan Labs in Sparks, NY and Rvtl-anti aging cream, this product is being sent from Phoenix Labs in Bluffdale, Utah. Trying to get a refund, I called the numbers on my statement and was told the 14 day trial period started from the day I ordered (12/05) the trial samples which I received on 12/13 and charged on 12/20. (There was no mention of any additional charges) After I argued about their time frames and the fact I did not authorized these transactions, they told me I have to return the product within 30 days from today and will receive refunds less a restocking fee. I will keep my fingers crossed I will receive the refunds. I am still going to report them to the BBB and the states atty’s office with all additional information I have and request a refund of the trial cost and other debits to my account.
Lee Ann
I set up a separate debit bank acct for online purchases such as these, which a banker told me is a good idea and many people do so that scam artists don’t have access to any money except what’s in this special acct. You can open more than one of these special debit accts at the same time and transfer into each acct only what you need at the time. If they tried again, it would be rejected because you only have in there what’s required for that purpose and rotate accts for other purchases. It’s less trouble than trying to get refunds from scam artists, right? I’ve never had trouble using just a debit card but it’s always been off a special debit account set up for this purpose and totally separate from any other acct I have. Will they accept a debit card acct number, especially if you tell them when they ask that that acct is all you have for these purchases (and you don’t have a credit card for purchases you would really risk being used to scam you, do you???)? Debit cards and credit cards have different type numbers but if the debit card number is all you are willing to give them but they insist on only a credit card number, that should be a BIG red flag and you should feel the noose tightening around your neck. I’m very uncomfortable with ads you can find no future prices on or there’s no Customer Svc number to call and inquire, which all of these “free trial” ads seem to have. And when you ask during that first phone call about future full prices, and you should, do they give you the prices you will pay in the future (IF you were going to sign up for auto-pay, which you are not). My experience is debit cards are accepted with no problem, so if a company IS legitimate, why would they insist on a credit card number? I’m usually offered the choice of auto-ship or not. Give them as little opportunity to take advantage of you as possible. It’s your money, YOU keep control of it. And always, always, always read the fine print even tho a hassle, and you won’t be caught in the auto-pay trap. My attitude is “It’s MY money. Keep your hand out of my wallet.” Just some things to consider.
Rachel Vrabel
Lee Ann, that is a GREAT idea to have a separate debit card for online purchases, it’s just another layer to help safeguard your credit and to avoid being scammed. Thanks so much for the tip and taking the time to comment. Have you used any of these free trial products that you liked or do you avoid them altogether?
Rachel
WomensBlogTalk
Sherrill Peters
Yes, I am one of those people who were just scammed by Jivam and Vibrante eye cream. The person at Vibrante was cold and rude. I got an reaction to my eyes,swelling and redness. I told the person in person in customer and was told my credit card was charged $89.95 on Dec. 7,2014 one week after receiving the product since I didn’t respond after the trial period. I used it 2 times within 4 days! What a crock of garbage these are. I will never do this again,you can count on this.
Marilyn Nurko
Yes, I was on the phone with various people from Vibrante and they said they have no record of my order, yet I have two charges of $89 on my Visa. Been so busy these days and let it go, but after reading your and other complaints, I’m going to fight for a refund. I never received the product, except for the trial eye cream. Dr. Oz and the other Dr. shows should be fined for false advertising, along with Ellen and the other TV and movie ladies!!
Rachel Vrabel
Thanks for your comment Marilyn. I’ll bet Dr. Oz is not too happy about all the misleading ad campaigns using his name. If you’ve ever watched his show, at the end he always makes it a point to say that he doesn’t endorse any weight loss products, but I haven’t heard him say anything about all these wrinkle creams…. I don’t watch the show regularly, however. I’m surprised as to why some of these websites don’t get shut down completely. I see the same ones using Ellen Degeneres, Sandra Bullock, etc etc. It’s so fly by night, they probably have programmers changing up IP addresses so that can continue to cloak their bogus sites. I hope you can get your refund, put your fighting gloves on!
Rachel
WomensBlogTalk
Rachel Vrabel
Sherill, yes that’s the problem with a 14 day trial, by the time you receive it in the mail, it’s already been a week or more and you barely have time to use it once or twice. I prefer a 30 day trial at the very least. Sounds like you had a bad reaction, wow – not good! Let me know if I can help recommend something for you, all of my top creams are very hypo-allergenic. I have sensitive skin also.
Rachel
WomensBlogTalk
Karlyn B
I couldn’t agree more with all the warnings and scammed people who have already written in. Vibrante and NuDerma Skin Care are the two latest in my experience. The article says it all, and I am adding my witness to the truth/accuracy of it, and a further warning to the effect that: there is NO such think as a free trial – $4.95. LEAVE THEM ALONE!
Mary
Well, I’m yet another victim. I ordered the two free trials and this morning was just charged 89.85 by Vibrante Skin and another 89.15 by NVS*NuvieSkin. I did receive an email notice from Vibrante Skin but not NVS. I called my credit card company and disputed both charges and then called Vibrante. Spoke with a guy that sounded pretty young and I put on the boxing gloves and insisted on a full refund. He gave me a story about how I clicked the box agreeing to their terms and service and would not be receiving a refund. Well, their terms and service was hidden and I never saw it. I kept at him and he said he could give me a 50% refund and I insisted on a full refund to which he finally agreed. I did receive a “cancellation” and a “refund notice” right away.
I then got on the phone and called NVS. They refused to give me a full refund and I told him (another young guy) that I would fight it. He said I’d lost because the credit card companies always side with the vendor. That is not so according to my credit card company. I told them their terms of service were pretty well hidden and they assured me that I would most likely get a full refund. Sorry for the long story but I also have a few phone numbers for these places:
Vibrante Skin: APEALINGSKIN 877-753-8989 and 877-286-7115
NVS*NuvieSkin,888-978-2310
It appears both places are in Wyoming.
Don’t back down ladies, go after them.
Kathy Walters
Was lured in by the Vibrante skin offer……”free sample for just shipping”……..yeah. It cost me an additional $89 because I did NOT realize I was signing up for their auto-ship program. What a SCAM! I got it cancelled, but, still am out the money. Argh!
Stephanie
Ladies.
Thanks so much for the feedback in regards to how to attempt to get compensation for being duped by these advertising scams. 12am this morning marked the 14th day of my “free” trial and my account was charged for both the Vibrante Eye Cream and the Jivam Skin Care Cream. I worked until 11pm last night and planned to visit the site today to cancel. It took 3 phone calls to Vibrante to get them to agree to a 50% refund. Jivam agreed to a 35% “courtesy” refund. These people are nothing short of thieves and I feel like there MUST be something MORE we can do. They operate on deception, and fail when it comes to the integrity of the high- end cosmetic industry. The face cream makes me break out, in which case with any other higher- end product I am able to return with an honest explanation and receive an apology and refund.
If anyone has ideas or knows of ways to help expose these people, please do not hesitate to share!!
Thanks again for the help. In total, I will receive $75 refund for $180 taken without my knowledge. This is something, but in my opinion still not good enough!
Stephanie
Rachel Vrabel
Hey Stephanie, thanks for your comment. What stinks is that they are not regulated by the U.S. so the best thing we can do is educate ourselves and not accept any free trials from bogus companies. Since many of them are based out of South America, there’s no extradition policy. Our Better Business Bureau can’t do much about it other than post a negative rating for the company in hopes that people will research it before they buy. These are unfortunately a far cry from a high end cosmetic company with integrity, as you mentioned. The creams I recommend are from reputable companies with at least 90 day money back guarantees which is better than most department stores (except Nordstrom’s, which will pretty much allow you to return anything). Let me know if you are still considering buying a cream since the one you have makes you break out. My latest obsession is Stages of Beauty! 🙂 It’s a system so it takes the guesswork out of picking and choosing products from different lines. I used Harmony line for 8 weeks (until it was gone) which is for women in their 30’s (at first my husband had ordered me the wrong age bracket, whoops, but it was still wonderful). A couple weeks ago I started using the Elegance line which is for women in their 40’s. It’s wonderful all around. Have a great day and thanks again for taking the time to comment!
Rachel
WomensBlogTalk
Rachel Vrabel
Kathy, well if it makes you feel any better, you are not alone! Glad you were able to at least catch it in time before they could charge you a second time. Many people go months without noticing. I used to work in finance and one of my elderly clients came in for help to go over a bunch of charges she didn’t understand. When we looked at it in detail, she had signed up for something like 5 different “free trials” and had been charged from all of them for about 8 months. Imagine the charges! I helped her to cancel them all but she was out literally thousands of dollars. So sad, especially for someone on a fixed income. This is why I encourage people to share my articles with their friends and family. Thanks for taking the time to comment! Let me know if you are still in the market for a good cream from a reputable company, I’m happy to recommend something for you.
Rachel
WomensBlogTalk
Judy Huss
Wish I had seen this before I got riped off by these scam artists!! When I called to say I didn’t want products they basically said too ba . You checked the box agreeing to our terms and we will not refund your money. For those of you looking for a phone number do Delightful Eye Cream. That also goes by Vibrant . Phone:877-369-0258. It should be provided to you by your bank or credit card company. Phone number for Jivaskin: 888-603-2010.. They did at least agree tobrefund half of the money thwy ripped off!! Hope this will help you out.
Rachel Vrabel
Thanks for sharing the phone numbers Judy! 🙂 Are they requiring that you send back the unused product to refund half?
Rachel
WomensBlogTalk
BETHTAYLOR
I JUST REALIZED THEY TOOK ME FOR $4.95 TWICE AND $89.95 AND $44.58 AND I NEED A PHONE NUMBER TO DISPUTE THIS .. MY BANK SAID THEY SHOULD REIMBURSE ME AND SINCE I ALLOWED THEM TO CHARGE MY ACCT. FOR SHIPPING THEY (THE BANK ) CANT DO ANYTHING ABOUT IT .SO NOW I NEED TWO PH# NUVIESKIN AND GSC*DELIGHTFULL SKIN …
Rachel Vrabel
Hi Beth, I found a phone number for Nuvieskin through the Better Business Bureau: (888) 978-2310. I could not find anything on Delightfull Skin under that name – is that what’s on the bottle?
Rachel
WomensBlogTalk
Marilyn Nurko
I can’t believe I have done this twice!! The first time was with Life Cell trial (the clause showing the automatic delivery was quite hidden in the advertisement). I did send the unused cream back and they took the $100+ off my charge. Now Vibrante has just about the same. On Nov. 12 I paid through my Visa $4.95 shipping for a trial of their eye cream. I received the cream promptly. Looking at my Visa on line on Nov.28, there are two charges for Nov. 27 — one for $89.85 for GSC Delightful Skin and one for $89.15 for Antiaging. I called on Friday and automatically they had record of transaction and replied they would cancel immediately. The charges are still on my account. Calling today and talked with several representatives and they have no record of my name or the order numbers that are on the email confirmation pages received on Nov. 27. Have spoken to several reps and am now waiting for another to call. I am furious! One reply was that it will take up to a week to have charges removed. I have surely learned a lesson.
Rachel Vrabel
Hi Marilyn, were you able to try the Lifecell and did you like it? Lifecell is the ONLY trial product that I recommend only because they are a reputable company with a 30 day trial and an additional solid, 120 day money back guarantee, and they actually do honor cancellations if you’re not happy. Vibrante is one of those short term 14 day trials, which is not nearly enough time to determine whether you like the product or not and they also don’t post their ingredients list (usually means it’s cheap and nothing to brag about). Good luck and thanks for your comment! Let me know if I can recommend something for you. Dermology and Kollagen Intensiv are not sold as free trials and they are both wonderful products in my top 3.
Rachel
WomensBlogTalk
Marilyn Nurko
Hi Rachael — Wow! You are really here. So happy I discovered this site. I did try the Lifecell but was disappointed that I really didn’t notice change in the number of seconds they claim you will notice. But I must admit that I’m a ‘young’ 78 and have been told that I appear many years younger. See my FB. I have now been using Retinol Skincare L de L Cosmetics (retinoltreatment.com) and satisfied with their products – also their prices are affordable for me. I will surely share your site with my five daughters.
Rachel Vrabel
Marilyn, thanks for the honest feedback, and yes I’m really here…stalking my own blog 🙂 I haven’t tried L de L, I’ll have to get my hands on some so I can try it!
Rachel
WomensBlogTalk
Sylvia Annis
Ok Rachel add me to the list of idiots that ordered anti-aging skin cream “free” sample. ResVibrant was advertised as a free sample, just give info for $4.95 shipping. Today found to my surprise $88.64 out of my account. Called company and they said 14 days trial then ‘AUTO” ship from then on. I never even went on their web site!! Will try to cancel and return product but may have to close account. Very angry about this!
Rachel Vrabel
Sylvia, you’re not an idiot trust me! These companies aren’t very transparent with their offer so it’s easy, and even enticing, to want to receive a free trial. You have to be very firm with your intent to cancel with these companies, if you have to, ask to speak to a supervisor if they give you the run around, and threaten to report to them to the Better Business Bureau if you have to. Let me know if I can help you if you’re still in the market for a good cream. Most of the creams I recommend have at least a 90 day money back guarantee and are not sold as a free trial.
Rachel
WomensBlogTalk
LQ
Wish I google this before I got suck into this scam! Just got a email I’ve been billed 89.85 to my credit card for a re-fill shipment I never ordered. Called customer service on hold for 20 min. was told the system is down try calling back later. I am so upset & feel stupid,should have known nothing is free! Thank you Rachel for your advise!
Rachel Vrabel
LQ, I’m sorry this happened to you. These companies really should have more transparency when it comes to the free trials, unfortunately I hear about stories such as yours every day, so you’re not alone. If you’re still looking for a wrinkle cream now or down the road, let me know if I can help recommend something for you from a reputable company! 🙂 Thanks for stopping by to comment.
Rachel
WomensBlogTalk
Linda
I am a senior on a fixed income and can’t afford this crap! And I got conned for for and eye….that is over $200 a month. Bank can’t help until I cancel and I am having trouble cancelling cause the idiot, who just perky customer service rep .
Rachel Vrabel
Linda, I hate to hear stories like this, especially for someone in your situation who probably had no idea what you were signing up for! I would encourage you to keep calling until they concede, ask for a supervisor if you have to. If you’re in the market still for an anti-aging cream from a reputable company, I’d be happy to recommend something for you. Can I ask what your skin type is?
Rachel
WomensBlogTalk
Enna Deer
You are so right! Avoid Short Term Trail offers…they are set up to lure you in and then charge outrageous monthly charges. It’s a total scam in the sense that they are not forthright about what is involved when you order their products for the trial…hiding somewhere on their website your agreement with the trial to receive their products until you cancel. Avoid Nuvalift and Dak both of which lured me in. I should know better and they should be reported and made to clearly show your obligation if you order their trail product. Even those of us who think we are internet savvy are caught…can you imagine those who are not familiar with the ins and outs? They should be ashamed of themselves. Buyer beware!nThank you for your blog!
Norrie Wise
Boy, you’re quick. Thanks for the info. I will call them Monday to cancel. I’m looking for something to reduce (preferably remove) the creases around my mouth. Like the smoker lips. (I don’t smoke). My father had them pretty bad. I’m 56, combination skin with kind of soft puffy skin. Can you recommend anything for fixing, also hiding this? Thanks a lot.
Rachel Vrabel
Norrie, while no cream is going to make your wrinkles disappear completely, exfoliating around your lip area (and your whole face) will help the skin’s natural 28 day regeneration cycle speed up to shed dead cells and bring healthy cells to the surface which will help smooth the wrinkles and also allow your anti-aging moisturizer to penetrate deeper and be more effective. I always scrub my whole lip area and I exfoliate 3x per week. A good one to try is Microderm and this is the one I use regularly. And I would recommend Kollagen Intensiv for your skin type (it’s my #2 cream). It stimulates collagen production and can help reduce puffiness and even your skin tone (I have vascular skin which can cause some redness and inflammation and Kollagen Intensiv helps with this). Both of these products have a 90 day money back guarantee and they are reputable with good ingredients. Check out my reviews on those and let me know if you have any questions. You can actually buy both products from the Skinception Anti-Aging Store, or one of the other. I’ve used Skinception’s products for about 3 years now and I’ve never had anyone complain about their return policy should you not like them for any reason. Hope this helps, have a great day!
Rachel
WomensBlogTalk
Norrie Wise
I wish I’d seen this 30 minutes earlier. I just sent for one of the two products and got hung up with my card during the 2nd order attempt. So can you tell me if the Vibrante Bright Skin & Jivam Skim are the same worthless crap? I’ve already fallen victim to the ’14 days to cancel’ trick before, so I know to cancel right away, watching the calendar. Well, if you know anything about these products please fill me in. Thank you, Norrie
Rachel Vrabel
Norrie, unfortunately Vibrant Bright Skin & Jivam is one of those scams, most 14 day trials are. I know this because in researching links as to where to buy, I can see many of the links have been shut down already and videos not working. They sometimes run them for a short time and shut down once people catch on the scam. Sorry to bring bad news. Keep in mind you will need to cancel by the 14th day from the day you order so that would be Nov. 14th. They may still require you to send the product back before they will refund. If I were you I’d try to get on the horn asap and tell them you’ve changed your mind before you take possession of it. If they refuse you, tell them you are going to report them to the BBB and demand to speak with a supervisor. Be relentless, be demanding, be a bitch if you have to, make note of who you spoke with, first and last name, etc. Please let me know if I can recommend a cream for you or help in any way. Thanks for your comment.
Rachel
WomensBlogTalk
Jackie
I question that the same people are being used in the beauty ads for Victoria O’steem’s Ama Belle Allure Cream & Joanna Gaines’s Beaute Wrinkle Producer.
Martin
I just got scammed on a similar “not free trial” for a skin care product. This time, it was done over the phone, so I had no way of even reading the fine print.
The name of the company is Pure Obsession skin products and they use the same tactic sending you stuff and billing you for it before you have a chance to call them. I was out of the country for two months so didn’t even know they had sent the products themselves instead of what I thought was “trial samples”
When I called them they said, “too bad, you agreed to the terms so you can’t get your money back”, then they offered 35% off, which I refused since I never agreed to any of their terms.
After cancelling, I called my credit card company to let them know I wanted to file for a “fraud attempt”.
Please let everyone know about this newcomer to the scam world of skin care products.
They should be closed for false advertising and fraud.
Curesa
Who own Beaute Wrinkle Reducer? They are phony ripoff company. They offer you to buy a trial size 0.5 oz and paid only 3.95 for it. But what it did not say, after 14 days we will take $99.95 from you. RIPOFF
Thier number is 844-388-3475, The distributed company is at
6276 E. Tropical Pkwy unit K
North Las Vegas, NV 89115
email is [email protected]
PLEASE DON’T USE THIS COMPANY.
Jody
To update your list. Calypso revitalizing moisturizer cust service # 1-800-843-8057. Got through and got return number to send items back
eva
how to find phone number for desir brilliance skin cream try to cancelled twice & I still get the product
Paul
Smooth Look Today/Hydrolux scam
https://hydroluxebeauty.com/contact-us/
The buggers are in Downsview (North York/Toronto)
If they have been ripping you off on your Credit Card – contact your bank and report this. I did and the bank is reversing the charges and getting the money back from Hydrolux.
Jean
Beaute’ Wrinkle Reducer (What a joke), has already charged my debit account. I fell for the 3.95 trial as I didn’t see any fine print or terms to speak of. I am sure they were there, but with all the pop ups, ads and tiny print that had to be clicked on to find out the terms,(my error), it is like a maze. It may not be a scam, but it is certainly a dirty way to draw in innocent consumers. I would be ashamed if I were in any way associated with a site like this.
I wish I had charged the trial amount to my credit card instead of debit. I am most likely not going to be able to dispute the 98.95 pending on the account. I did cancel the “subscription” via phone message AND email. I got a confirmation with both. My bank told me I could dispute the claim after it posted, but I wonder how likely it will be I will get reimbursed? I told the girl on the phone that the site was poor business practice as the wording is hidden and misleading. I said basically the same in the email I sent.
Regardless, I am sending a report to the BBB. If I have to “eat” the charges, it will be a lesson learned and I will spread the word to everyone I can to steer clear of trials.
It’s a pity we can’t believe what we read anymore, because of cryptic ads like these meant to deceive consumers into automatic subscription charges.
Buyers beware, and report these less than ethical sites to the BBB.
Barbara
I, too, have been scammed. Called & they said I would have to pay 50% of what I have been billed & I could cancel my auto shipment. #1..I never signed up for auto shipment #2…I received only the two items I requested. #3… I have been billed for three other items I have not even received! I am certainly NOT going to pay 50% of what I have not received. As usual, customer service rep is from Pakistan or India. This is a total clue of a scam right at the start of the conversation. I will follow your advice to Helen working with my bank. What a mess!!!!
Ann
Does anyone have a phone no. for elementsskincare.co.uk
Denise
I don’t have a question just some important info about these scams. I was scammed by Marvelous Eye Cream Phone # 888 457-3471 and HDB Hydrabright phone# 855 219-4446. I got these phone numbers through my bank. My bank could not help me on a credit but I called both companies and they both credited me 35% on both charges. I still have to pay over $50 for both creams and cancel my debit card. It is an expensive lesson learned but I will never order from an online company again. I guess I will live with my wrinkles and beauty marks just as I am:-))
Rachel Vrabel
Denise, thanks so much for sharing these numbers! Rachel
Sandy
I got taken in the same way with those capsules for losing weight. Free trial, and then they sent me 2 other orders and charged my account $300, twice. I was devastated. I called and they said there was nothing they could do. I hung up crying. My daughter called them & screamed at them, threatening lawsuits if they did not refund my money. They told her to have me refuse the shipment when it arrived, and they would credit my acct. They did it….thank god. This anti-aging cream scam is run the same way. Don’t do it or you will be sorry. They had me owing $600 while I was still using my free trial. Plus, the product was useless, because if it has calcium in it, it renders it useless, and it had loads of calcium. They are all scams, and I feel bad for the people who get taken by them, like me. Terrible!!
Rachel Vrabel
Sandy, that’s horrible! If you still have any lingering issues, you should definitely file a fraud dispute with your bank or credit card company. Oftentimes they will refund all monies and block further charges. Thanks for your comment. Rachel
Jack Cole
I need a telephone number for this outfit. This is a scam,
Rachel Vrabel
What’s the name of the product? There are hundreds of these scams unfortunately. Rachel
Chris Regan
I too was scammed. they claimed I did not read the fine print. I did talk to several people and the best I could be refunded was half of the cost. As I read on several people have been in the same boat. I thought I was only paying shipping but because I did not canel after 14 days I was charged $89.00 and then a nother cream came in the mail and now I am being charged $94.00. when I said I want to send it back and not be charged they informed me I could not and will still be charged the full amount. The best would be to refund me for half of it. the cream was horrible. My eyes swelled up and now I am stuck paying full price and now half the price. This company should be investigated.
Darci
I just found out I have been scammed by this as well. Went into my history and found the page that I was on, and clicked on it..but low and behold, there was the exact same page, but with a different product name. Contacted that service #, but I did not buy products from them…of course I not only did not receive my free trial bottles, but I had 2 huge bill payments taken out in the past 2 days for them. What an idiot I am! I will be going to my bank, but because I paid through my debit, I am not sure if they can do anything about it…I will ask for a block and I guess I may need to change my entire account?
Kate
Hi,I began to order the Free Trial of Christie Brinkley day cream online. Cancelled and deleted my info when I began to feel uneasy. Then a phone call from a rep. who was such a high-powered fast talker, using my info (bank details as well) and before I could interject, I’d ordered two jars every 60 days ad infinitum, upfront cost $279.80! Two months supply of Day and Night creams already on their way (?) by the time I phoned in to cancel the entire deal. They won’t let me escape without diving into my bank account first, and I’m thinking that I’ll need to close my bank account just to be able to relax for the future. At great inconvenience to myself, I might add! Damn them.
Ruth
I bought Renew Rejuvenating Eye Cream For shipping $4.99 and Revitalize Age Defying Skin Serum $4.95. on 6/29. On 7/12 they charged Ambient Eye Firming $88.10 and Repair Skin Plus $89.95. I was in a panic. I don’t remember seeing that and if I could afford that I would go to Clinique. There’s is much better. I called and threatened Better Bureau and Facebook and all Media. Finally She gave me 75% back. Make sure if this happens to you to CANCEL cause they will do it next month. Talked to my bank she said only sure way to stop it would be get new debit card.
Kathy Smith
I received a product then my credit card was charged $97.61. I called and asked for a REFUND and to be cancelled. I was NOT aware that I had agreed to a recurring charge. They are SCAM ARTISTS. I will report to Better Business Bureau if I DO NOT RECEIVE a FULL REFUND as requested.
Dorothy
I saw a video on Facebook supposedly endorsed by Dr. Oz back in Feb. 2016 and ordered some facial serum from a place called His Face Serum. They sent me a sample which I paid for with a credit card that was set to expire. They got paid their $5.95 but yesterday I got a notice from a collection agency called Collect Pros saying I owe $98.71 to Valere Skin. I am writing a letter to the collection agency today to dispute the charges. They haven’t been able to charge me anything beyond $5.95 because the card I used was cancelled the day after the purchase. I also filed a complaint yesterday with the Nevada Better Business Bureau. I am disputing the charge because I got nothing but a sample. I’m not going to be bullied into paying these scammers. I was so glad to find your blog this morning.
Rachel Vrabel
Dorothy, thanks for your comment. You’re doing all the right things to have this removed from collection. Unfortunately they don’t make it obvious when you click accept that you’re agreeing to their bogus terms & conditions. How big was the sample size? Normally they send a full bottle and that’s how they bill you full price on the 14th day when the “free trial” is over. Let me know how this turns out, and good luck! Rachel~WomensBlogTalk.com
Anita Phillips
Just thought I would let everyone know that the Ginoni Milan cream they charged me $98.41 is listed on EBay for $14.99.
bill
how are theses people allowed to scam innocent people. they need to be stopped.
Beth
How do I contact this company to cancel my order?
Rachel Vrabel
Beth, which product are you referring to? There are hundreds of these scams. Rachel~WomensBlogTalk.com